For debt problems call 01909 498890 or for general problems call 0300 4568369. For cancer-related money problems call 01909 498889.

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

 

 

COVID19 update 16th July - telephone and online support only

Need a new ... fridge? Bed? Tv? Sofa?  Save and borrow with your local community bank.  Join 2 Shires today!

Credit unions help people take control of their money by encouraging them to save what they can and borrow only what they can afford to repay.  2 Shires Community Bank is a not-for-profit bank that exists to benefit the community.  You can apply for a load that is massively cheaper than doorstep lenders and payday loads and competitive with high street banks.

Membership is open to anyone living or working in the district.

Opening Hours: Mon-Fri: 09:30am - 15:00pm and Sat: 09:30am - 12:00pm

Visit   http://www.2shires.org.uk/index.asp  for more information.

To provide support, advice and guidance to parents or parents to be age 13 - 21 (male or female).

Various centres throughout Bassetlaw.

About AdviceUK

COVID19 update, 20th July 2020 - for full details please visit https://www.adviceuk.org.uk/

We are a registered charity which supports the country’s largest network
of Independent Advice Services.

We provide support to front-line centres / agencies that offer independent social welfare and legal advice to those in need.

COVID19 update, 29th July 2020 - for full information visit https://www.bassetlaw.gov.uk

You can access our money advice team for help with any worries you have about claiming benefits, help with forms, including Universal Credit, Housing Benefit and Council Tax Reduction. They can advise you if you are claiming all of the benefits you should be or give general advice if you have debts. They have access to many areas of other support through our partnership with the North Nottinghamshire Support Partnership, including complex debt advice.

Our offices are open from 9am and the last appointment is at 4pm. There is a drop-in service you can access via your work coach or through the help to claim scheme at the Citizens Advice Bureau.

If you need help contact our Money Advisors, on 01909 533 744  or email us at customer.services@bassetlaw.gov.uk

The Government has also merged the Money Advice Service and Pension Advice Service into one organisation.

https://www.healthforteens.co.uk/

Get help with all kinds of things like: Healthy eating, Sex, emotional Health, bullying, smoking, alcohol Drugs, self-harm, Contraception , relationships

 

Zero tolerence to bullying

On Twitter @healthforteens

YoungMinds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. Driven by their experiences we campaign, research and influence policy and practice. We also provide expert knowledge to professionals, parents and young people through our Parents' Helpline, online resources, training and development, outreach work and publications.

YoungMinds does not offer advice to young people – our helpline service is for parents or carers worried about a child or young person.

Free Parents' Helpline:  0808 802 5544    9.30-4pm

Parents' Online contact form: https://youngminds.org.uk/contact-us/parents-helpline-enquiries/

Online Resources for Young People:  http://www.youngminds.org.uk/for_children_young_people

Young person's crisis messenger: Text YM85258 if you are experiencing a mental health crisis. 24/7 response

 

 

STILL OFFERING SUPPORT THROUGH THE COVID PANDEMIC

Our office is open from Monday to Friday, 9.00am until 5.00pm

We offer support to both single young people aged 16-21, (up to 25 in exceptional circumstances) and also to young parents aged 16-19. Priority will always be given to those aged between 16 and 17.

We offer a package of good quality accommodation partnered with individually-tailored support plans.  These are reviewed regularly to ensure your plan is working for you and can be reviewed any time at your request.

We also offer a regular programme of activities to encourage our young people to build confidence, learn new skills, and get involved in the community.

Ultimately, it is the aim of New Roots to support all service users to develop independent living skills and make the transition to suitable and permanent accommodation. The length of stay depends upon individual need, but can be anything between 6 months and 2 years.

Referrals are made by Notts County Council Family Services.

What does post-lockdown mean?

The government has officially eased lockdown rules, meaning as things stand right now, you’re allowed to meet up with more friends and family from different households, visit pubs and restaurants and even have your hair cut!

You still have to follow some social distancing restrictions and rules are slightly different depending on where in the UK you live.

For a full summary, see this BBC article.

Is the easing of lockdown a good thing?

For some people, the end of lockdown might feel like a huge relief. You can go out again! You can see your mates and you can do all the things you’ve been missing so much over the past few months.

But this isn’t the way everyone feels, and many of us might not feel at all ready to go back to “normality.”

• Though you may want to see your friends, the thought of putting yourself or others at risk of getting ill can be scary.
• You might be dealing with loss.
• You might be struggling with your mental or physical health.
• You might not want things to change.

How do I cope with all this change and uncertainty?

Uncertainty can be uncomfortable. When the future is hard to predict it can make you feel like things are out of your control, which can be scary.

Anxiety and fear are reasonable and natural responses to big changes.

If you feel this way there’s nothing wrong with you and there’s no need to feel embarrassed.

• Try talking to someone you trust about the way you’re feeling.
• Sticking to a routine can help to give you a sense of control, even if it’s something small like reading before bed or going for a walk at the same time every day.
• Try writing a list of all the things you can control.
• Get creative! Try singing, dancing, playing music or painting to express how you’re feeling.

What if I don’t feel comfortable going out yet?

Know that you don’t need to do anything you’re not comfortable with.

• Take things at your own pace.
• Communicate with your friends and family about how the changes are making you feel.
• If it makes you feel safer, stick to meeting people in the park in smaller groups.
• If you want to wear a mask when you see people then that’s fine too.

What if I’m shielding?

For those who are shielding (often people with long-term health conditions), the easing of restrictions won’t apply in the same way.

If you or someone in your family is shielding then it can be really stressful to see life returning to normal. It can also give you massive FOMO!

If you’re shielding or you’re worried about someone who is, know that you’re not alone.

Make sure you’re chatting to friends and family as much as you can. You can also chat things through with one of our team.

It might help to switch off from social media sometimes to avoid drawing comparisons.

Things are going back to normal, but I’m dealing with loss

Some people will have lost loved ones during the pandemic. It can be difficult to see normality returning when you’re dealing with grief and loss.

You may not have been able to see a loved one before they passed away. Restrictions may have meant that you couldn’t go to their funeral. This can make things feel twice as hard.

Grieving is one of the hardest things we go through, and everyone reacts differently. It’s ok if you’re struggling and it’s nothing to feel guilty about. But the fact that restrictions are easing also means that you can now see the people in your life that can support you through this time. Staying in touch with your friends and family can make a huge difference.

You might find our article on coping with grief helpful. Take a look at Barnardo’s article on coping with loss.

You could also sign up for bereavement counselling. You can get free counselling with The Mix here.

But, I liked some bits of lockdown!

Did you actually find lockdown nice and peaceful? Some people enjoyed the chance to slow things down and reconnect with the things they love doing.

You might also feel anxious about returning to school, university or to normal working life. But you’re not the only person who’ll be feeling this way.

• Make a list of all the things you enjoyed about lockdown, so you know which habits you want to keep.
• Talk to your employer or your teachers about what you need to feel comfortable going back to a more normal routine.
• Take things slowly; no one is forcing you to rush back to a faster pace of life.

Stay connected

No matter how you’re feeling about a post-lockdown world, it’s important to remember that we’re all going through this together, and there’s no perfect way of coping.

The key thing is to stay connected to those around you and make sure you feel supported and heard.

You might find these articles by Mind and the Mental Health Foundation helpful.

Speak to our team for free and confidential support on anything and everything that’s on your mind.

Next Steps

• If you're under 25 and would like free confidential telephone counselling from The Mix to help you figure things out complete this form and we'll call you to arrange your first session. 
• Mind offers advice and support to people with mental health problems. Their helpline runs nine to six from Monday to Friday. 0300 123 3393
• Anyone can contact the Samaritans on their 24-hour helpline to talk things through. 116 123
• Our Crisis Messenger provides free, 24/7 crisis support across the UK. If you’re aged 25 or under, you can text THEMIX to 85258
• AnxietyUK run helplines, email support, live chats and therapy services for people with anxiety disorders. 08444 775 774
• Chat about this subject on our Discussion Boards.
• Need help but confused where to go locally? Download our StepFinder iPhone app to find local support services quickly.

 

The Mix is the UK’s leading support service for young people. We are here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or our free

If you’re under 25 and need help but don’t know where to turn call us for FREE on 0808 808 4994. We’ll explore your situation with you and find organisations that may be able to help you further. We’re open from 11am to 11pm every day.

One to one chat allows you to live message our trained helpline supporters about any issue that is troubling you. Our team is trained to help you explore your situation and find organisations which might be able to help you further. We offer a non-judgemental service so you can speak to us about any issue. We’re open from 11am to 11pm every day.

We want to help you find the information you need. The more you are able to tell us about your current situation, the more we will be able to help. You can email the helpline at any time and we aim to respond within 24 hours.

Visit our website: http://www.themix.org.uk/

https://kooth.com/

Free, safe and anonymous online support for young people

Text: 07507 329 952

Advice for Teens in Nottinghamshire

- Organisation: Nottinghamshire Healthcare NHS Foundation Trust
- Service: Nottinghamshire Healthy Family Team
- For: Young people aged 11-19
- Response time: Within 24 hours, 9am to 4.30pm Monday to Friday (except bank holidays)

 

Parentline for Nottinghamshire

- Organisation: Nottinghamshire Healthcare NHS Foundation Trust
- Service: Nottinghamshire Healthy Family Team
- For: Parents and carers of all children and young people aged 0-19
- Response time: Within 24 hours, 9am to 4.30pm Monday to Friday (except bank holidays)

 07520 619919

Nottinghamshire County Council’s Public Health have commissioned a new and exciting website ‘Health for Kids’ which will be managed by the Youth Service. The website is due to be launched in January 2019.

 

Health for Kids is a health promotion website offering information in a fun and interactive way for primary school children, parents/carers and teachers. The website will offer local news on upcoming events, campaigns, blogs, articles and useful information about services available to children within Nottinghamshire. The website aims to help promote the health and wellbeing of children aged 5-11 years. 

 

Moving forward, the Youth Service will also be managing the Health for Teens Website, which was launched back in January 2016. Health for Teens offers health and wellbeing advice and information to young people aged 11-19, promoting a healthy body and mind. The site provides local information on relevant services to signpost young people to within Nottinghamshire.

 

As a service we would like to inform you of how to contact us in regards to supporting the websites to ensure the information we include on the local pages is up to date and relevant for Nottinghamshire. For example, if you have an event you would like us to promote to children, young people, parents or carer, or if you have a campaign that is running locally we can publicise these on the Health for kids or Teens Website’s.

 

We would also like to request you to promote the relevant website to the appropriate age group through your service. We have a range of publicity material available electronically and a limited supply of hard copies.

 

To get in touch, request any material and add any information you feel is relevant and appropriate for the sites please email the content to; healthforkidsandteens@nottscc.gov.uk

For further information on the Health for Teens and Kids Websites, please contact; Jenny Quin-Smith from the Youth Service on; 01158041180; Jennifer.quin-smith@nottscc.gov.uk 

 

If you would like to visit the Websites, please see links below;

www.healthforkids.co.uk  (local page will be launched in January)

www.healthforteens.co.uk/nottinghamshire

 

We look forward to working together with you and your organisation in order to successfully promote the health and wellbeing of children and young people in Nottinghamshire.

COVID19 Update 10th August 2020 - please visit http://broxtoweyouthhomeless.org.uk/get-in-touch/ for full information or phone 0115 939 6760

 

Homelessness happens to ordinary people and it can be devastating to the lives of those who experience it. There are long-term consequences beyond housing: physical and mental health, financial stability, education, employment and self-esteem are all affected… At BYH, we work tirelessly to mitigate the impact of youth homelessness throughout Nottinghamshire and Derbyshire. The project provide support for young people aged 16-25 years old who have experienced homelessness or are at risk of homelessness. We aim to prevent homelessness in the first instance, however when this has not been possible we offer the help they need to rebuild their lives and empower them to successfully move on from homelessness.

COVID19 update 10th August 2020 - During this difficult time we are making it easier to access information and advice by alternative means and have moved resources to concentrate on delivering the following services by telephone and webchat:

Generalist Advice: 0300 4568369

Consumer Advice: 03454 040506

Debt Advice: 01773 768363 (Eastwood area) 01159 173802 (Beeston area)

Universal Credit Help to Claim service: Telephone: 0800 1448444

Universal Credit Help to Claim Website: www.citizensadvice.org.uk/helptoclaim

 

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

Citizens Advice Broxtowe has been serving the needs of the community for over 40 years. We have 2 very busy town centre bureaux in Eastwood and Beeston and we also offer Outreach advice services at Stapleford Health Centre 3 days per week.

Advice session times

Day	Time	Further information
Monday	09.30 - 12.30	Drop-in
Tuesday	09.30 - 12.30	Drop-in
Wednesday	09.30 - 12.30	Drop-in
Thursday	13.00 - 16.00	Drop in

Telephone advice times

Day	Time	Further information
Monday	10.00 - 16.00
Tuesday	10.00 - 16.00
Wednesday	10.00 - 16.00
Thursday	10.00 - 16.00
Friday	10.00 - 16.00

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

About our advice service

All clients seeking advice will receive an initial assessment of their situation in a short interview with an Assessor. If further advice is needed as a result of this assessment you may go on to see a Generalist Adviser or be asked to attend a Debt Drop In Session.

Advice session times

Day	Time	Further information
Tuesday	09.30 - 14.30	Drop in session at Castle House, Great North Road, Newark NG24 1BY
Thursday	09.30 - 14.30	Drop in session at Castle House, Great North Road, Newark NG24 1BY

 

Telephone advice times

Day	Time	Further information
Monday	10.00 - 16.00	Advice Line : 0344 411 1444
Tuesday	10.00 - 16.00	Advice Line : 0344 411 1444
Wednesday	10.00 - 16.00	Advice Line : 0344 411 1444
Thursday	10.00 - 16.00	Advice Line : 0344 411 1444
Friday	10.00 - 16.00	Advice Line : 0344 411 1444

We work in partnership with New Roots to deliver these services throughout Newark and Sherwood and Bassetlaw. Theservice accommodates young people with a variety of support needs. It operates a Core and Cluster model for youngpeople which means the young persons support package and accommodation is reviewed to reflect their changing needs. 

The accommodation varies, there are bedsits with shared facilities, bedsits with their own facilities and self containedproperties within the local community. All of our properties are fully furnished. 

Our support package focuses on gaining training, employment and independent living skills at the heart of these communities. 

1 Kings Road, Newark, Nottinghamshire, NG24 1EW
Tel: 01636 673 077
Email: BranchingOutNewark@ncha.org.uk

59 Cobwell Road, Retford, Nottinghamshire, DN22 7BW
Tel: 01777 700 782
Email: BranchingOutRetford@ncha.org.uk 

General Enquiries Tel: 0345 650 1202 
SMaRT 24 Hour Helpline: 0345 650 5599 

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

 

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

 

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

 

 

Coronavirus - changes to our service

Every local Citizens Advice is now closed - you can’t get face to face advice.

You can still get help by calling our national phone line or by talking to an adviser online. 

Contact us about applying for Universal Credit

Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat or face-to-face.

Our advisers can help you:

• work out if you can get Universal Credit

• fill in the Universal Credit application 

• prepare for your first Jobcentre appointment 

• check your first payment is correct 

National Helpline Number 0800 144 8 444 08.00 am - 6pm or visit the website

You can read our online advice on Universal Credit at any time.

 

Talk to us online

You can also chat with an adviser online about your Universal Credit application. Chat is usually available 8am to 6pm, Monday to Friday. It's not available on public holidays.

Coronavirus: how we are supporting participants during the pandemic

Since March 2020 the Coronavirus pandemic has given rise to an unprecedented situation, affecting the lives of us all and resulting in the closure of key services and support agencies. During this time the health, safety and wellbeing of Opportunity and Change participants remains our priority, and the partnership has been working tirelessly to ensure that participants remain supported.

We are continuing to accept new referrals; offering a remote induction to the project and telephone/online support until we are in a position to fully assess participant eligibility and resume face-to-face contact.

The project is responding to the crisis in the following ways:

All face-to-face appointments have been replaced with telephone and online support (e.g. Zoom, WhatsApp, email, etc.)

Frequency of contact has increased; Navigators are checking-in more often to help reduce feelings of isolation

Up to date resources are being shared, including: mental health tools, online training courses and financial support

Participants accessing counselling services have been able to continue to do so via phone or using a virtual meeting platform

Participants who are missing their weekly Skills Plus for Change sessions are being offered alternative support online

Navigator support has adapted to meet the practical needs of participants; ensuring they have access to food parcels, toiletries, utilities and delivering prescriptions where necessary

 

 

What is Opportunity and Change?

Opportunity and Change is a support programme for people with multiple and complex needs throughout Derby, Derbyshire, Nottingham and Nottinghamshire. Our programme is being delivered by local organisations working together, with a range of experience of working with people with multiple and complex needs.

We aim to support people achieve stability and provide access to mainstream services. We work with individuals to create a tailored package of support that will assist with a range of needs including accommodation, mental healthcare and education.

We are part of the national Building Better Opportunities programme funded by the Big Lottery Fund and the European Union through its European Social Fund. It is being managed by Framework, a charity and housing association dedicated to helping homeless people, preventing homelessness, and promoting opportunities for vulnerable and excluded people.

 

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

 

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If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.