CORONAVIRUS UPDATE 26.06.2020
Bassetlaw Action Centre remains closed until further notice, however we are now able to offer a Volunteer Shopping Service to those in need of essential shopping. Our Community Car Scheme is now starting to take bookings and Home Support cleaning services will resume from 1st July 2020. Please call for more details Telephone: 01777 709650.

Our staff continue to offer telephone consultations and support.
Staying Well Courses and Minibus trips are postponed until further notice.

Winter newsletter: https://www.bcvs.org.uk/images/November2020/Winter_Newsletter_2020.pdf

Bassetlaw Action Centre is a community resource agency offering help and support to individuals and organisations throughout Bassetlaw; promoting the independence of older and vulnerable people and supporting individuals with long term conditions.

Opening times: Monday- Friday: 9:00am - 13:00pm (outside these hours an answerphone service is available).

COVID19 update, 10th August 2020 - For 150 years, the British Red Cross has supported people through crisis and coronavirus is no exception.

Across the UK and around the world, we are supporting the most vulnerable people by delivering food and medicine, making sure refugees and people seeking asylum are safe, and supporting the NHS to get patients home from hospital. Call our free coronavirus support line - 0808 196 3651 if you feel lonely, need someone to talk to, or need help getting access to food and medicine.

Your physiotherapist, commuinity nurse or occupational therapist (social services or NHS) will assess your child for the equipment they need. It will then be ordered via ICES (Integrated Community Equipment Service). It may require fitting/adjustment by your therapist when it is delivered. If a fault occurs with the equipment after you have received it contact ICES. You can also contact them if you have a query about delivery of the item or need to have it collected when no longer needed. If your child outgrows the equipment or you have concerns e.g. about positioning or use, contact the professional who assessed your child for the equipment.

For disabled people and carers. Information on local services, benefits, support groups, equipment, employment, education and leisure. Aims to link people with organisations both locally and nationally.

0300 500 80 80 - Monday to Friday 8am-6pm

Alternative ways to do this

If you prefer to speak to us, you can contact our customer service team. 

Telephone

We are closely following Government and Public Health England guidance about COVID-19. In response to this, we ask that you use our online services where you can instead and only call the Customer Services Centre if your enquiry is urgent.

Telephone: 0300 500 80 80

• Monday to Friday 8am to 6pm

Calls cost no more than a standard geographic charge and are included in discount packages and inclusive minutes schemes.

Language translator: If English is not your preferred language you can ask the advisor to use a translator while on the call

Text relay: If you are Deaf or can’t speak on the phone, contact us using  Relay UK.  Download the Relay UK app or using your existing text phone prefix our dedicated text Relay number with the Relay UK code (18001) 

Contact us using Relay UK: 18001 01623 434 993

COVID19 update 17th August 2020 - We have information on shopping, health and wellbeing and finances available.

“Carers Federation is complying with all Government guidance regarding staff working safely and remaining COVID 19 vigilant.”

Please visit https://www.carersfederation.co.uk/covid-19-info-support/ for full details

The Carers Federation delivers a wide range of specialist information and support services, from small local arrangements to a very large national contract with the Department of Health.

We currently offer: 
• Young carer support
• Adult carer support
• Black and ethnic minority carer support
• Drug and alcohol misuse support
• Counselling
• Local Involvement Networks (LINks)
• Independent Complaints Advocacy Service (ICAS) 
• Research
• Mentoring

Our Shared Lives scheme, which is rated as Outstanding by the Care Quality Commission, helps adults who need support to live more independently in the community and provides an alternative to residential care.

We need carers from all kinds of backgrounds to provide support in their home, drawing on their families, friends and neighbours to help some of our most isolated and vulnerable people to be part of a community.

A range of Shared Lives opportunities are available, all based in the carer’s home:

• long term live-in arrangement
• somewhere to stay for a short break
• somewhere to go for daytime support
• supporting a person to live independently or be part of their community 
• somewhere to stay while a person recovers after leaving hospital.

Shared Lives carers are paid depending on the level of support they provide.

COVID19 update, 20th July 2020 -  for full details please visit https://www.nottshelpyourself.org.uk/kb5/nottinghamshire/directory/home.page 

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

COVID UPDATE

As a result of the Coronavirus outbreak, and in response to the Coronavirus Act 2020, we are making some temporary but significant changes to the way we provide adult social care in Nottinghamshire. This is to make sure that we can support the most vulnerable people in our communities during this time. Find out more about our Adult Social Care offer

We advise you to complete our Information and advice for you form which will give you a personalised booklet containing the advice and information contained in these webpages based on the areas you identify you want to focus on. 

This personalised information will connect you with support and information in your local community and help you to make the best use of your existing networks.

We will always make sure you have access to information and advice to support your wellbeing before you need formal social care services.  This is a universal offer to all, whether you pay for your care and support yourself, or are state-funded.

Services include:

• Personal care within your own home

• Day care

• Help with discharge from hospital

• Meals At Home 

• Disability equipment

Provides respite care for carers of those with a physical or learning disability, Alzheimer's or elderly frail who wish to remain in their own home. Offer individual care packages which supplement/complement existing statutory services and work closely with them. Provide trained care support workers to work in the community. 

COVID 19 - update 13th July, sitting service for those currently in the service now resumed. 

COVID19 update, 20th July 2020 - for details please call 01302 812345

https://www.ageuk.org.uk/ Our free national advice line and local advice helps hundreds of thousands of people every year.

Age UK Doncaster provides services including homecare, cleaning services, day services, home and garden services and a home from hospital service.

Age UK Doncaster can also offer information and advice on a range of issues including money, housing, health and social care etc.

We provide housing with support for young people aged 16-21 who are homeless or threatened with homelessness. 

We work in partnership with New Roots to deliver these services throughout Newark and Sherwood and Bassetlaw. The service accommodates young people with a variety of support needs. It operates a Core and Cluster model for young people which means the young persons support package and accommodation is reviewed to reflect their changing needs. 

The accommodation varies, there are bedsits with shared facilities, bedsits with their own facilities and self contained properties within the local community. All of our properties are fully furnished. 

Our support package focuses on gaining training, employment and independent living skills at the heart of these communities. 

A supported housing project foryoung people that provides a named keyworker for each resident, and assessments tailored to meet individual needs.

The scheme aims to help young people to gain employment, increase independent living, gain essential life skills and gives support in gaining qualifications.

COVID-19 Information

At Eden Futures we take the risk presented by Covid-19 very seriously and we are constantly reviewing our support for staff teams and service users so that they have the best support possible at all times.

All of our guidance is written in line with government updates so that we can be assured that people living and working in our services have access to the correct information.

If you are visiting any of our services, please follow the staff instructions about what you need to do. They will ask anyone visiting any service to wear a face covering, and will offer you a mask to wear if you haven’t brought one with you.

If you are visiting any of our offices, you must wear a mask in line with the most recent government guidelines. You will be offered the correct type of mask to wear if you haven’t brought one with you. You will be asked to declare that you are symptom free, and you will be directed to where you can clean your hands. Hand sanitisers will be available throughout each office and in services. If you are visiting one of our offices, please follow the signs to ensure that you are 2m away from anyone else at all times.

Staff members will always have access to the most up to date risk assessment for their working area; this will be available to them on our intranet site, ERNIE.

If you require further information, you can email ceo@edenfutures.org and someone will respond as soon as possible.

We support people with:

• a learning disability
• with Autistic Spectrum Disorders
• who are Deaf with additional disabilities
• with and Aquired Brain Injury
• with physical disabilities
• with enduring mental health support needs
• who require support under the Mental Health Act
• who are deemed as complex and challenging to support
• who may have complex support needs due to an overshadowed or dual diagnosis

Contact us

0800 013 8555 / 0115 844 3150

Opening Hours

Office:
Monday - Friday 9:00am - 5:00pm 
(Outside of these hours, you can continue to report emergency repairs on 0800 317 861) 

Customer Service: 
Monday – Friday 8am-8pm 
Saturday 8am-12noon 
(Outside of office opening hours staff can offer advice about housing matters, take rent payments and take messages for other members of staff.) 

We are Nottingham Community Housing Association (NCHA); one of the largest locally-based housing groups in the East Midlands. We manage over 9,500 homes and house more than 20,000 tenants across the East Midlands in Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire, Northamptonshire and Rutland. 

We employ over 1,100 members of staff, and have a commitment to training and apprenticeships. We offer fantastic staff benefits.

Our annual turnover is over £80 million, and our properties are worth over £500 million. In 2013, we celebrated our 40th anniversary. At 45 years old, we are still going strong!

We provide care and support across the East Midlands, with over 990,000 hours of care provided in 2018/2019 for the most vulnerable people in society. Our work covers mental health, learning disabilities, domestic violence, Asian elders, vulnerable young people, homelessness, teenage parents and older persons, whether they need a place to live or support in their own homes. 

We’ve been developing new homes since 1973, and are working in partnership with 19 local authorities to build new affordable homes that meet local needs. This includes homes for sale, rent (at affordable rents, as well as market and intermediate levels), shared ownership, and ‘try before you buy’ schemes. 

Our Framework Delivery Agreements with the Homes England (HE), for the years 2015-21 are to develop around 800 new homes through the Affordable Homes and Shared Ownership programme. 

We are a lead member of the Blue Skies Consortium, a group of 14 housing associations, and an investment partner directly with the HE outside of the consortium for other programmes and initiatives. 

Pitch, formally known as POD, is a consultancy registered as a Limited Liability Partnership jointly owned by Longhurst Group and NCHA. Pitch was formed in 2005 with the purpose of providing development services to other Housing Associations and Local Authorities to enable the delivery of more affordable homes for families and people in housing need.

We conduct regular surveys with our tenants: 91% of them are satisfied with the service we provide [STAR survey 2017]. This puts us in the top quartile of housing associations for customer satisfaction. We are accredited by the Tenant Participation Advisory Service (TPAS). 

Underpinning everything that NCHA does is a commitment to equality and diversity, value for money, social responsibility, adding social value and delivering our core values of:

• Caring - We care about what we do and the way we do it 
• Lean - We learn, improve and put the customer first to get better results 
• Enthusiastic - We are engaged and motivated to make a difference 
• Accountable - We are answerable for what we do and don't do 
• Resilient - We are ready to respond to opportunities and challenges.

• Care home with nursing
• Conditions cared for: People with a mental disability / People with dementia
• Care period: Longer stay / Short stay and respite
• This home accommodates 40 residents in 18 single and 11 shared rooms (3 en suite). Facilities are available for family or friends to stay overnight

Coronavirus (COVID-19) Information
We are welcoming new residents to our care homes... Moving into a care home can be an emotional and difficult decision, whether for yourself or a loved one. Care homes play a key role in supporting individuals who require the peace of mind, companionship and security a care environment offers. There are many reasons why you should feel confident to have your loved one looked after in a care home. updated on Tuesday 23rd June 2020

View latest information for Clumber Court Care Centre

Clumber Court Care Centre is a sixty-four bedroom care accommodation registered to provide personalised care packages for people with dementia.

Staff are skilled in looking after the needs and lifestyle of people who might display challenging behaviours or be prone to stress, through methods that are both friendly and efficient.

The centre is located in a pleasant residential area of Retford, where residents can enjoy secluded gardens with raised flower beds and summer barbecues.

Accommodation for persons who require nursing or personal care, Dementia, Diagnostic and screening procedures, Mental health conditions, Physical disabilities, Treatment of disease, disorder or injury, Caring for adults under 65 yrs, Caring for adults over 65 yrs

Club is currently open post Covid.

Contact for more information regarding matches and events for the remainder of 2020 and 2021 season.

DUE TO COVID19 PLEASE CALL THE CENTRE FOR LATEST UPDATES ON TIMES AND ACTIVITIES

The Old Library, Memorial Avenue, Worksop S80 2BP

The Aurora Wellbeing Centre Worksop 01909 470985

Offer services for people with a diagnosis of cancer or long term conditions. Provides advice information and support. Drop in support group Macmillan information hub.

Gentle gym sessions Pilates and Yoga.
Beauty and Holistic treatments.
Cancer patients are entitled to 6 free treatments. Carers are entitled to 2 free treatments.
Support group 1st and 3rd Friday of the month

COVID19 Update 17th August 2020 - please visit https://www.caresourcer.com/corona-virus/ for full details

Who we are

Care Sourcer is the UK’s first comparison and matching site for care.  Anyone can enter their care needs on our secure website and find care providers who have immediate availability.

This is in stark contrast to the current landscape of care, where despite their urgent need, people can often wait weeks or even months to find a care provider who can help.

At Care Sourcer, we are transforming the care sector by bringing choice, control and transparency to the market.

COVID19 update 17th August 2020 -  Currently face to face meetings suspended. Virtual meetings taking place, including information days, education and training - all virtually by either zoom, gotomeeting, and whatsapp

w/c 7th October, benefit awareness training - 2 sessions in this week  -  phone 0115 824 8824 for full information.

The Carers Federation Adult Carer Support Service provides a wide range of appropriate & impartial information & support for all carers across Nottinghamshire who look after someone with an illness, disability or frailty; or is experiencing mental health. Our team work with carers on an individual basis to identify what support they need, they will also refer & signpost to other relevant organisations where appropriate.

On the last Thursday of the month 10.30-12.30pm 

Covid -19 update- Closed until further notice. Will be reviewed April 2021             

                                                                                                                                                                                        Accessible transport can usually be provided by the scheme if necessary. All meals are freshly cooked on the premises and consist of three courses. Aimed at people over 60 who live in their own homes, to promote independent living.  

Held weekly on Wednesday's from 12.00pm-2.30pm. £5.50 for 3 course meal and drinks. 

Referrals only. Please contact Elaine prior to attending.

Also have activities session.

NCC Customer Service Centre can arrange for the person you are caring for to have an assessment.

Call 0300 500 80 80

Monday - Friday 08.00 am - 8.00pm

Or you can email them directly Email: enquiries@nottscc.gov.uk

Visit the NCC Website: http://www.nottinghamshire.gov.uk/

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

Find us on Facebook for latest updates on services during COVID19.

If you are stuggling to get a diagnosis, Battling to get your child the education they deserve?

This group is FREE to attend and run by people who have been through the system themselves. This is an informal place to get some moral support

Monday Morning 09.30 - 11.00 am

Wednesday Evenings 6.30 - 8pm

We now have suitable measures in place and are able to open some of our services where it is safe to do so.

Our Current Weekly Services back up and running are as follows (last updated 7/8/20). Anything not listed here is not yet back up and running. The list will be updated regularly please keep your eye out for further updates (the list will be pinned to the top of our page for ease of finding!)

Mondays:

7-7.45pm : Dancefit Medium Impact

Tuesdays:

9.45-10.30am : Dancefit Low impact / seated session

2-3.30pm : Hands of friendship womens group

6-6.45pm : Dancefit Medium Impact

7-7.45pm : Line Dancing

Wednesdays:

7-7.45pm : Dancefit Medium/High Impact

Thursdays:

9.45-10.30am : Dancefit Medium Impact

2-3.30pm : Growing Friends Health & Wellbeing Group

6-6.45pm : Dancefit Medium/High Impact

Fridays:

10-11.30am : IMPACT Cancer Support Group (now not open until 28th August due to holidays and work happening at the centre)

Anyone that comes along to the centre is required to wear a mask in communal areas and maintain social distancing. You will also be required to register your personal details on our track and trace system in order to access this activity. If you have any questions or concerns about this please get in touch with us before you come as without these details we will be unable to admit you to the building

The Young Carers Service is funded by Nottinghamshire County Council and the NHS and covers the county of Nottinghamshire.

The service is being run alongside the existing Nottinghamshire Carers Hub.

Young Carers are most likely to provide care for a parent, grandparent, brother or sister, because that person has an illness or disability, mental health problem or problems with addiction to alcohol or drugs.

The service is for Young Carers aged 7 years old to 18. The service offers Young Carers the opportunity to meet in a group with other young carers, have fun, learn new skills and try different activities such as:

•  Arts & Crafts
•  Swimming & Canoeing
•  Bowling & Archery
•  Paintballing & Laser Quest
•  Cook & Eat
•  First Aid Training

The Young Carers Service is funded by Nottinghamshire County Council and the NHS and covers the county of Nottinghamshire.

The service is being run alongside the existing Nottinghamshire Carers Hub.

Young Carers are most likely to provide care for a parent, grandparent, brother or sister, because that person has an illness or disability, mental health problem or problems with addiction to alcohol or drugs.

The service is for Young Carers aged 7 years old to 18. The service offers Young Carers the opportunity to meet in a group with other young carers, have fun, learn new skills and try different activities such as:

•  Arts & Crafts
•  Swimming & Canoeing
•  Bowling & Archery
•  Paintballing & Laser Quest
•  Cook & Eat
•  First Aid Training

The service will support young carers to:  increase their self-esteem, feel more in touch with other young carers, feel more positive about engagement, feel less socially isolated, identify peer support.

To access the Young Carer Service, in the first instance please contact Nottinghamshire County Council and request a Young Carers Assessment on 0300 500 80 80.

The service will support young carers to:  increase their self-esteem, feel more in touch with other young carers, feel more positive about engagement, feel less socially isolated, identify peer support.

To access the Young Carer Service, in the first instance please contact Nottinghamshire County Council and request a Young Carers Assessment on 0300 500 80 80.

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.

CURRENTLY SUSPENDED UNTIL AT LEAST 2021 DUE TO COVID.

Held monthly on the last Friday of the month. 

12.00pm-2.30pm.

Referral only. Please contact Elaine prior to attending.

£5.50 - buffet and desserts.

Door to door travel from home to the venue from £4.60