Bassetlaw Action centre is a community resource agency offering help and support to individuals and organisations throughout Bassetlaw; Promoting the independence of older and volunerable people, supporting individuals with long term conditions and the provision of local transport solutions, and to continuously improve what we do

Revised opening times ( June 2018 ) 09.00 - 1.00pm

Our friendly staff are here to help you with your enquiries.

Our projects include:

Community Transport - Car Scheme, Car Scheme Plus and Minibus

Housing Advice through NNSP

Stroke / Neuro Service

Befriending - through Social Prescribing

Home Support Services - General Housework, Laundry/ironing,shopping,sittingservice,medical promts, light meal preparation, social visits, accompanied shopping 

Energy Advice

Groups and Clubs

Self Help

Staying Well

Benefits Advice including Universal Credit

Volunteering Opportunities

Room Hire

Pathways to Access Service: Partner Referral, Self Referral, NNSP, Drop In sessions.

Please visit our website for more information www.bassetlawactioncentre.org.uk

or contact us using the details below. Our opening times are Monday - Friday 09.00 am - 3pm and an answerphone service is available at all other times.

Reduced Opening Opening Hours over Christmas 2017 ( closed 25th, 26th December ) Open 27th, 28th, 29th 09.00 - 1pm.

Telephone: 01777 709650 ( Fax 01777 700644 )

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

Bassetlaw Hospital Discharge Scheme operates in Bassetlaw district for anyone aged 50 or over on hospital discharge and helps them to quickly regain their independence and confidence.

The patients will be visited on the ward before discharge and matched with a volunteer.  Services offered include:

• Preparing the home for return and a welcome home pack
• Assisting with visits to outpatients' appointments, shopping, collecting prescriptions and social activities
• Signposting to other service benefit checks, home safety, community transport and other community services.

All volunteers are trained and CRB checked, and will provide support for six  to eight weeks.

Bassetlaw has its own designated Dementia Support Worker who is able to provide information and support to anyone within Bassetlaw.  Other services also include

Memory Groups

Retford - coffee morning every 2nd Wednesday of the month, 10:30 - 12:30, Hallcroft Community Centre, Randall Way, Retford DN22 7GR

Worksop - coffee morning every 3rd Thursday of the month 10:30 - 12:30, Alzheimer's Society, The Centre, Northumberland Avenue, Costhorpe, worksop S81 9JP

Carers' Group

Support Group for carers of people with dementia.  Held as a coffee morning with a focus on peer support for those who are caring for someone with dementia.  Held on the 1st Friday each month 10:30 - 12:30, Harworth and Bircotes Town Hall, Scrooby Road, Bircotes, DN11 8JP.

Carers' Information and Support Programme (CrISP)

A 5 week course running every few months in Bassetlaw.  Course runs for 1 session each week lasting about 2.5 hours.  Training issues topics such as What is Dementia, Coping with Caring, and Financial and Legal Affairs.  For further information on this  call 01909 730 886 or 07540 919865.

National Helpline

call 0300 222 1122

National Website

www.alzheimers.org.uk

The Dementia Guide

Suitable for anyone who has recently been diagnosed with dementia and their families.  Can be ordered free from the website.

The Carers Federation delivers a wide range of specialist information and support services, from small local arrangements to a very large national contract with the Department of Health.

We currently offer: 
• Young carer support
• Adult carer support
• Black and ethnic minority carer support
• Drug and alcohol misuse support
• Counselling
• Local Involvement Networks (LINks)
• Independent Complaints Advocacy Service (ICAS) 
• Research
• Mentoring

Provide information and advice service for older people, their families and caers, focusing on social care, welfare benefits and befriending services. This is integrated wih local support, includin one to one and group befriending schemes.

Befriending the elderly in the community. Providing emotional and practical support for older people living in their own homes, especially those who live alone. 

The Aurora centre is open Monday - Friday 09.30 am - 4.30pm

The centre welcomes all members of the public to the centre. On offer are a wide and varied range of services and programmes. Something for everyone.

Bereavement support in the community 09.30 - 12.30pm Every Friday Morning. Centre open weekdays 9.30am-4.30pm.

To support and help people who have been diagnosed with cancer.

Cancer patients are offered free pampering, beauty, fashion, hairdressing and therapy services. There is also a cafe and shop.

Floating suport service for individuals with Dual Sensory impairment.

Care and support many reasons such as age, disability, health or the personal situation people find themselves in.

Day Care provides support to patients and their carers who have a life limiting illness: Emotional/Social, Psychological, Symptom Management,  Advice and Information. It also provides support to cancer survivors and the bereaved. Day Care for patients available Mon-Thurs 10am-3pm, Fridays for carers, ex-[atients, groups & bereavement support.

https://www.ageuk.org.uk/ Our free national advice line and local advice helps hundreds of thousands of people every year.

Age UK Doncaster provides services including homecare, cleaning services, day services, home and garden services and a home from hospital service.

Age UK Doncaster can also offer information and advice on a range of issues including money, housing, health and social care etc.

We believe that everyone should have the opportunity to "Live independently at home" with dignity, freedom of choice and control over their lives regardless of frailty or individual need, to maximise their independence.

Care and Comfort provides a service that does not discriminate in any way and its staff operate within an Equality and Diversity Policy (available on request).

We won't give up until everyone experiencing a mental health problem gets support and respect.

We offer peer support offers a variety of activities that aim to bring people together.

These include

• Women’s Group
• Men’s Group
• Social Group
• Evening Social Group

Every year, one in four of us will experience a mental health problem.But hundreds of thousands of people are still struggling to get the support they need. Still unable to access the services that could change their life. Still facing prejudice and misunderstanding.

Mind believes no one should have to face a mental health problem alone. We’ll listen, give you support and advice, and fight your corner. And we’ll push for a better deal and respect for everyone experiencing a mental health problem.

Through our network of local Minds we also provide direct support to almost 250,000 people each year.

Bassetlaw MIND offer a range of services including:

Living Well Programme - please contact MIND directly for more information

• Befriending and mentoring
• Understanding medication
• No cook Lunches
• Coping with Anxiety & panic Attacks
• Managing Strees
• Crisis Planning
• Make It Balance
• Carers support group
• Coffee mornings
• Flexi Group
• Ladies' Support Group
• Men's Group
• Plus Years Group
• Counselling
• Information and Advice

 In order to access the services of Bassetlaw MIND, individuals can self refer or  be referred by a relevant mental health practitioner or worker.  Referrals from GP's are also welcomed.

Through befriending, lunch clubs, assisted shopping, activity and friendship sessions, outings, escorts to appointments and much more, MHA's Live at Home schemes across the UK help to tackle loneliness and isolation in people over 55 – helping them to lead fulfilled lives and remain as active members in their local communities.

The scheme's activities programme is designed and led by its members and volunteers to ensure that we are providing the practical and social support which those we serve need.

Provides emotional support for older people, practical support for older, vulnerable people, enhancing their quality of life and prolonging their independence for as long as possible.

Volunteering

We are always keen to hear from kind, compassionate people who are able to volunteer some of their time to help us deliver and develop our services. If you have time to spare to help enhance the lives of local older people, please visit the Live at Home Volunteering page to find out more. 

“The Royal Voluntary Service (RVS) supports older people in their own homes by giving time and practical help them get the best from life.

They provide specialist services locally, tailoring them to meet their individual needs with friendly local volunteers. These services range from support at home to social activities within the community.

-          Home Library Service: where we deliver books from the library to your house.

-          Home From Hospital Service: where we support you with practical help for six weeks after a stay in a medical setting.

-          Good Neighbours Scheme: a longer term support system to our Home From Hospital Service

-          Signposting: we help you find the support you need locally

AdviceUK is the UK’s largest support network for free, independent advice centres. AdviceUK was formed in 1979 as the Federation of Independent Advice Centres (FIAC). universal credit

Held at the Aurora Centre Worksop.

The Old Library,

Memorial Avenue,

Worksop S80 2BP

The sessions are 10.30 - 12.00 and everyone is welcome to attend.

50p for refreshments

The sessions will be held on the last Wednesday of each month.

Speakers, creative workshops, healthy wellbeing workshops.

A friendly atmosphere where you can come and discuss your health in an informal and relaxed way.  Our main aim is to try and maintain positive attitudes towards depression and anxiety and to share ways and things that help us. In our group we chat about the problems we may face on a daily basis such as relationships with friends and family, the stigma of illness, finding and maintaining employment and the effects of medication.  You are welcome to being a relative, friend or carer with you if you prefer not to come alone.  Tea and coffee are available at a small charge.

Held every Tuesday, 1.30pm-3.30pm at Bassetlaw Museum, Grove Street, Retford, DN22 6LD

Our Helpline is your direct line to the support, advice, and products you need to face the future with confidence. If you or someone you know has a sight problem, our specialist advice workers can help.

Contact the RNIB Helpline

Get in touch today

Find out all the different ways the RNIB Helpline can support you by phone or email. 

Telephone: 0303 123 9999 open from 8am - 8pm weekdays and 9am - 1pm Saturdays.

Email: helpline@rnib.org.uk

How the Helpline can support you

We aim to help you with any questions or enquiries you have by offering the following services, which are all available through the Helpline.

In depth advice and support

Our friendly Advice Service team are here to provide a listening ear and are trained to give specialist advice to anyone affected by sight loss.

Understanding eye health and eye conditions

Get information on a particular eye condition, the effects and what can be done to help with help from our Eye Information Service

Benefits appeals, community care and discrimination

If you need any information on legal rights, our dedicated Legal Rights Service can give you advice and, where possible, formal representation.  

Emotional support and counselling

If you’re finding it hard to come to terms with feelings about sight loss, our trained counsellors are here to listen and offer support.

Benefits, Consessions and Tax advice

Get in touch with the Tax Advice Service if you need any help with tax and benefit issues, including Blind Person’s Allowance.

Make friends and socialise

Take part in our telephone social groups offered by RNIB Talk and Support to help make new friends. 

Get tech savvy

Find out how technology can transform your life whether you’re blind or partially sighted.

Explore reading choices

If you're struggling to read because of your sight we've got plenty of reading solutions, whatever your tastes and reading preferences.

Get advice on products

Advice on products that support independent living, both in the home and out and about.

*Calls cost no more than a standard rate call to 01 or 02 numbers and count towards any inclusive minutes in the same way as 01 and 02 calls. The price of calls varies between different service providers, including between landline and mobile companies. 

Please note that we record all our calls for training and quality purposes.

Adults: A service tailored to the individual needs of the service user, Structured treatment including clinical and psychosocial interventions, Access to advice, information and a full recovery assessment; including assessment for detox and residential rehab provision, Recovery planning, Emphasis on peer mentoring and visible recovery to support service users throughout their recovery journey, Referral to other support services, Referral to employment, training and education providers, We always welcome new individuals, so please get in touch if you are interested in getting help from the service or you’d just like to ask some questions. Feel free to bring someone with you on your first visit.

Young Person's Service: Nottinghamshire Young Persons' Service is a is a free & confidential drug & alcohol service for young people up to the age of 18.

Alongside support services for young people we also offer support to parents, carers & professionals who support young people in Nottinghamshire. We want to ensure our service is flexible & accessible for young people so we offer appointments across Notts in youth services, schools & other convenient locations to bring the service to the young person.

Facebook: New Directions CGL          Twitter: @CGLnotts

The service can support people who;

• have been assessed by Adult Health & Social Care but are ineligible for statutory services

• have a history that shows they might put their accommodation at risk without intervention and support

• have a need that is likely to require longer term but low level housing- related support.

We work with people who have a wide range of support needs, such as Autism, learning disabilities, Asperger’s or following a brain injury, or where they don’t meet the criteria for statutory adult social care, among others.

The service will be really flexible and service users will be able to have a say in how they are supported and what their needs are. We can help with finding accommodation, accessing specialist services, budgeting and claiming benefits among many other things.

We can offer support in a range of ways, which could include in own homes and in the community, to help maintain independence. The support is linked to the service user and not their tenancy, so if they move within Nottinghamshire we can continue to support them.

Based on the application, assessment and feedback that we receive from an agency, a member of the team will decide whether this service will be beneficial or not. If so they will be in contact within ten days of the referral.

If you would like to speak to anyone at Framework about the Brighter Futures service, you can contact the services in the areas below:

Bassetlaw - 2 Queen Street, Worksop, Notts, S80 2AN 
Tel: 0115 8504014
Email: bassetlawnass@frameworkha.org

Ashfield - Outram Street Centre, Outram St, Sutton in Ashfield, NG17 4AX
Tel: 01623 675418
Email: ashfieldnass@frameworkha.org

Mansfield - The Heath Community Centre, Fritchley Court, Oak Tree Lane Estate, Mansfield, NG18 3QE
Tel: 01623 675402   
Email: mansfieldnass@frameworkha.org

Newark and Sherwood - The Exchange, 38 Waterlane, Newark NG24 1HA 
Tel: 0115 850 4155
Email: newarknass@frameworkha.org

South Notts - Val Roberts House, 25 Gregory Boulevard, Nottingham NG7 6NX
Tel:  0115 970 9581
Email: southnottsnass@frameworkha.org

Pharmacy opening hours:

Mon-Sat:  8.30am - 5.30pm

Sun:         Closed

May 29th 2017 Bank Holiday:  Closed

For more information visit http://bit.ly/2pyFoQR

https://m.facebook.com/cisfauk1/

Are you in the Nottinghamshire, Cheshire or Manchester area?
Could you volunteer a spare afternoon or evening or anytime at all ?
CISFA is desperately looking for volunteers to help with carboot sales , craft fairs and support groups . Have a laugh whilst meeting new people.
Are you a crafter or have a talent ? We are also looking for donations for craft stalls and care packs . If you can help message us here or cisfauk@gmail.com

Who we are

CareHomeAdvisor is a website for the consumer (usually someone thinking of entering a care home or their relative) to understand quickly and clearly who the best care providers are so they can make an informed judgement. We only cover nursing and residential care homes for older people (over 65), including dementia homes. Entry into a home is often a result of an emergency with the decision made in a short time frame, so having access to the right facts all in one place and to the right people who can give informed advice is critical.

How we can help

Independent – we are owned by LaingBuisson, the healthcare market intelligence provider that supplies the Office for National Statistics with data on the independent healthcare market. We are not aligned with any care home provider, we do not allow advertising by any care home provider on our home page and we are endorsed by organisations such as Age UK, Saga and Ipsos MORI who run Your Care Rating.

Impartial – we don’t use TripAdvisor type rankings. We use data from LaingBuisson, the Care Quality Commission, NHS Choices, Your Care Rating, Food Standards Agency and Health & Safety Executive. We do this because judging the quality of care is not as straightforward as judging the quality of a restaurant or hotel – it is complex and emotional and we therefore focus on objective, moderated facts and the views of experts in care.

Real-time – our website is linked directly to the underlying databases so if anything changes, our website updates itself immediately so you always have the latest and most accurate view on any home.

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1- 4 Sandy lane ( Worksop )

Tuesday 11.00-4.00  Oasis Community Centre ( Worksop )

Thursday 09.30 - 11.30 ( Harworth town hall )

Friday 11.00 - 4.00 Cosmic Cottage ( Retford Grove Street - Cosmic Cafe )

Service users will receive interventions if they are modertae to severe mental health problems, including depressive illnesses and disorders of personality

Interventions are offered on a 1-1 and/or group therapy basis

Support available Monday - Friday 09.00 - 5.00

 Treats conditions such as Post Traumatic Stress Disorder (PTSD), depression and anxiety disorders.  Services are free of charge to the Veteran, and provides a dedicated service for Veterans whose mental health condition is often complex and long term.

If you're a veteran worried about your mental health, we can help.

Here are some symptoms you may recognise if you've had traumatic experiences:

• Work-related or relationship problems
• Feeling numb and empty
• Feeling suicidal
• Self harm and self-destructive tendencies
• Avoidance of people and places
• Panic attacks/anxiety/depression/mood swings
• Feeling isolated
• Frequent periods of withdrawal into oneself
• Nightmares/flashbacks/insomnia
• Anger or aggressive behaviour
• Feeling distrustful and suspicious/blaming others
• Misuse of alcohol/drugs/gambling and/or food
• Seeking out high-risk/dangerous pursuits.

Our life-changing treatment is on hand for you.

Visit our website for more information www.combatstress.org.uk

The Carers Federation Adult Carer Support Service provides a wide range of appropriate & impartial information & support for all carers across Nottinghamshire who look after someone with an illness, disability or frailty; or is experiencing mental health. Our team work with carers on an individual basis to identify what support they need, they will also refer & signpost to other relevant organisations where appropriate.

On the last Thursday of the month 10.30-12.30pm 

Caring for someone with dementia can be an isolating experience for carers. As a group we share our experiences with others who may require support. We invite professional speakers to our coffee mornings to pass onto us relevant useful information. Tuesdays 10am-12pm at The Crossing, Newcastle Avenue, Worksop 

NEA is a National Independent Charity offering advice, support and practical help if your spouse or dependent family has served in the armed forces, or are currently serving

Do you ever go without heating to save energy?

Are you worried about the cost of your fuel bills?

he Cinnamon Trust

The only specialist national charity for people in their last years and their much loved, much needed companion animals.

A network of 15,000 volunteers “hold hands” with owners to provide vital loving care for their pets. We keep them together - for example, we’ll walk a dog every day for a housebound owner, we’ll foster pets when owners need hospital care, we’ll fetch the cat food, or even clean out the bird cage, etc.

When staying at home is no longer an option, our Pet Friendly Care Home Register lists care homes and retirement housing happy to accept residents with pets, and providing previous arrangements have been made with us we will take on life time care of a bereaved pet.

The Cinnamon Trust - Peace of mind for owners, love, care and safety for beloved pets. But helping 32,142 people a year with 41,342 animals and running two home from home sanctuaries costs - We need your help to make sure we’re always there.

The Cinnamon Trust

The only specialist national charity for people in their last years and their much loved, much needed companion animals.

A network of 15,000 volunteers “hold hands” with owners to provide vital loving care for their pets. We keep them together - for example, we’ll walk a dog every day for a housebound owner, we’ll foster pets when owners need hospital care, we’ll fetch the cat food, or even clean out the bird cage, etc.

When staying at home is no longer an option, our Pet Friendly Care Home Register lists care homes and retirement housing happy to accept residents with pets, and providing previous arrangements have been made with us we will take on life time care of a bereaved pet.

The Cinnamon Trust - Peace of mind for owners, love, care and safety for beloved pets. But helping 32,142 people a year with 41,342 animals and running two home from home sanctuaries costs - We need your help to make sure we’re always there.

NCC Customer Service Centre can arrange for the person you are caring for to have an assessment.

Call 0300 500 80 80

Monday - Friday 08.00 am - 8.00pm

Or you can email them directly Email: enquiries@nottscc.gov.uk

Visit the NCC Website: http://www.nottinghamshire.gov.uk/

Call 0300 123 1053

or visit https://www.nhs.uk/conditions/social-care-and-support-guide/

The card identifies you as a carer and in an emergency it will alert anyone who finds you that you are a carer and that the person who you are caring for may need assistance

How to apply for a card : http://www.nottinghamshire.gov.uk/care/adult-social-care/carers/caring-emergencies or call the NCC customer service centre on 0800 500 80 80 where staff will guide you through the process and arrange for the card to be sent  out to you.

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

The Friary now delivers a wide range of services with open access drop-in sessions being delivered 3 times per week, 52 weeks of the year. Each drop-in is accessed by over 100 local people in need of support. The Friary is passionate about people and about tackling poverty caused by homelessness and unemployment. The charity is committed to offering person-centred advice and support which is accessible and free to all those who require it.

Facilities Available

Open access drop-in sessions from 9am to 1pm on: MONDAY, WEDNESDAY, FRIDAY

During these times the following available:

• Confidential Advice on Housing, Benefits and Debt related issues
• Practical Assistance (food, clothing & small household items)
• Access to IT Suite for support with Benefit & Housing Claims 9.30am-12.30pm
• A range of Health & Hygiene Facilities
• Refreshments and Nutritious Hot Food
• Emotional Support

Sunday Evening Fellowship
8pm to 9pm

Or by appointment at other times

• Confidential Welfare Guidance
• Practical Assistance
• Someone to talk to

How we do it
By offering the following services:

• Professional Advice and Referral
• GP Surgery
• Homeless Health Team
• Employment Support
• Optician
• IT Literacy Training
• Barber
• Welfare Provision of Nutritious Food, Clothing, Toiletries and Small Household Items
• Shower and Laundry Facilities

The Law Centre can offer support with:

Homelessness

Securing Suitable Accomodation

The Prevention of Homelessness

Defending Possession Proceedings

Eviction Notices

Checking Notices Received

Unlawful Evictions

Negotiating with Landlords

Serious Disrepair

Housing Anti-social Behavious Orders

Provision of Accommodation under Community Care Services

Injunctions under the Protection from Harassment Act

Accomodation under the Immigration Act