Bassetlaw Action centre is a community resource agency offering help and support to individuals and organisations throughout Bassetlaw; Promoting the independence of older and volunerable people, supporting individuals with long term conditions and the provision of local transport solutions, and to continuously improve what we do

Revised opening times ( June 2018 ) 09.00 - 1.00pm

Our friendly staff are here to help you with your enquiries.

Our projects include:

Community Transport - Car Scheme, Car Scheme Plus and Minibus

Housing Advice through NNSP

Stroke / Neuro Service

Befriending - through Social Prescribing

Home Support Services - General Housework, Laundry/ironing,shopping,sittingservice,medical promts, light meal preparation, social visits, accompanied shopping 

Energy Advice

Groups and Clubs

Self Help

Staying Well

Benefits Advice including Universal Credit

Volunteering Opportunities

Room Hire

Pathways to Access Service: Partner Referral, Self Referral, NNSP, Drop In sessions.

Please visit our website for more information www.bassetlawactioncentre.org.uk

or contact us using the details below. Our opening times are Monday - Friday 09.00 am - 3pm and an answerphone service is available at all other times.

Reduced Opening Opening Hours over Christmas 2017 ( closed 25th, 26th December ) Open 27th, 28th, 29th 09.00 - 1pm.

Telephone: 01777 709650 ( Fax 01777 700644 )

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

Bassetlaw Hospital Discharge Scheme operates in Bassetlaw district for anyone aged 50 or over on hospital discharge and helps them to quickly regain their independence and confidence.

The patients will be visited on the ward before discharge and matched with a volunteer.  Services offered include:

• Preparing the home for return and a welcome home pack
• Assisting with visits to outpatients' appointments, shopping, collecting prescriptions and social activities
• Signposting to other service benefit checks, home safety, community transport and other community services.

All volunteers are trained and CRB checked, and will provide support for six  to eight weeks.

These pages tell you how you can get help with paying your rent and Council Tax through the Housing Benefit and Council Tax Benefit schemes.

Framework's Bassetlaw tenancy support service provides flexible housing related support for people who live in their own home or tenancy.  We work to prevent homelessness, promote independence and ensure that the people we support can sustain their homes.  We offer an individual support plan around: benefits, homlessness prevention, attending court, rent arrears, money management, debts, training and help with social inclusion.

The Council's Homelessness Service provides advice, assistance and support to individuals and families who are homeless or likely to become homeless.

We are a non-profit making company and are owned and controlled by Bassetlaw District Council. 

We currently manage around 7,000 properties across Bassetlaw and work in partnership with local people and various and agencies to deliver quality homes and support sustainable neighbourhoods. 

We have been delivering the Government's Decent Homes programme since 2004 and have so far invested millions of pounds to bring Council homes up to the Decent Homes Standard. This programme is due to be completed in 2014. 

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

Providing quick access short stay housing for homeless men, women, couples and people with dogs. It is open 24 hours per day, 7 days per week. We seek to provide residents with a wide range of housing options to meet individual long term housing needs.

24 hours a day 7 days a week. 

The service works with adults who are experiencing mental health problems & are involved with health services for their mental health.

The service assists men & women over the age of 18 get the support they need to overcome housing difficulties or becoming homeless. For people who require additional support to develop their everyday living skills & move towards independent living the service also provides high quality supported accommodation.

The service assists people in getting the support they need to overcome housing difficulties.  Support available in people's own homes. 

A plan of action is developed. 

This can include practical support and advice, including

1. finding, applying and sustaining accommodation

2. help with making benefit claims, budget and debt repayment plans

3.  dealing with housing officials and private landlords 

4.  developing skills for independence eg. how to look after your house

5.  getting out and about in the community, meeting people and being sociable 

6.  Keeping in contact with services such as social services and hospital eg. visiting on wards and attending appointments eg, GPs and Psychiatrists 7.  taking up education, training or employment opportunities.

Criteria: age 16 or over, are experiencing mental health problems, known to mental health services and live in Nottinghamshire.  Cath Long Telephone: 0115 8504014 e-mail: bassetlawmovingforward@frameworkha.org.  Maximum 2 year continual  support. 

If a patient has previously accessed the service, the patient can self-refer back into the service

The Nottinghamshire Runaways service work alongside young people and their families to find out what has caused them to run away and prevent them from running away again in the future.

The service is funded by Nottinghamshire County Council and run in partnership with Missing People.

Every five minutes a child runs away from home or care, they could be forced out by their parents or carers, fleeing conflict or abuse in the home.

We help young people who have run away who are at risk of:

• becoming involved in crime to survive, from stealing to criminal gang involvement 
• sexual exploitation and abuse 
• drug and alcohol misuse 
• mental and sexual health issues 
• exclusion from school and failure to meet educational milestones.

What we do

Provide a dedicated helpline

We run a dedicated helpline and provide support to young people who have runaway or need advice. We also support family and friends who are concerned about runaways.

Carry out return home interviews

We work with the young person to find out what caused them to runaway and to support them to address the causes.

Provide follow on support

We provide follow on support such as as a brief intervention or mentoring match, which helps to reduce the number of times the young person goes missing.

Work with other agencies

We work with other agencies and make referrals when specialist help is needed.

Bassetlaw MIND offer a range of services including:

Living Well Programme - please contact MIND directly for more information

• Befriending and mentoring
• Understanding medication
• No cook Lunches
• Coping with Anxiety & panic Attacks
• Managing Strees
• Crisis Planning
• Make It Balance
• Carers support group
• Coffee mornings
• Flexi Group
• Ladies' Support Group
• Men's Group
• Plus Years Group
• Counselling
• Information and Advice

 In order to access the services of Bassetlaw MIND, individuals can self refer or  be referred by a relevant mental health practitioner or worker.  Referrals from GP's are also welcomed.

Trinity Hospital provides 15 self contained units for men 

• Applicants must be male bachelors or widowers
• Applicants must be over the age of 50
• Applicants must be of good character
• Applicants must be of poor or modest means
• Applicants must be able to look after themselves
• Applicants must have a connection to Retford or the surrounding area
• Preference will be given to any descendants of John Darrel
• Applications must be made in writing to the Bailiff, and references will be taken.

“The Royal Voluntary Service (RVS) supports older people in their own homes by giving time and practical help them get the best from life.

They provide specialist services locally, tailoring them to meet their individual needs with friendly local volunteers. These services range from support at home to social activities within the community.

-          Home Library Service: where we deliver books from the library to your house.

-          Home From Hospital Service: where we support you with practical help for six weeks after a stay in a medical setting.

-          Good Neighbours Scheme: a longer term support system to our Home From Hospital Service

-          Signposting: we help you find the support you need locally

BDC  Money Advisors are always on hand to help customers make the most of their finances.  Our Money Advisors have helped hundreds of tenants to make sense of their money through FREE financial health checks ensuring they receive all the benefits they’re entitled to and advice on how to manage debts and make their money go further.

They also give plenty of advice to future tenants, especially those who will be living independently for the first time and may not be aware of the costs of setting-up and running a home.  If you think you’d benefit from a financial health check request a visit from one of our Money Advisors…what have you got to lose?

Our office is open from Monday to Friday, 9.00am until 5.00pm

We offer support to both single young people aged 16-21, (up to 25 in exceptional circumstances) and also to young parents aged 16-19. Priority will always be given to those aged between 16 and 17.

We offer a package of good quality accommodation partnered with individually-tailored support plans.  These are reviewed regularly to ensure your plan is working for you and can be reviewed any time at your request.

We also offer a regular programme of activities to encourage our young people to build confidence, learn new skills, and get involved in the community.

Ultimately, it is the aim of New Roots to support all service users to develop independent living skills and make the transition to suitable and permanent accommodation. The length of stay depends upon individual need, but can be anything between 6 months and 2 years.

Referrals are made by Notts County Council Family Services.

The service can support people who;

• have been assessed by Adult Health & Social Care but are ineligible for statutory services

• have a history that shows they might put their accommodation at risk without intervention and support

• have a need that is likely to require longer term but low level housing- related support.

We work with people who have a wide range of support needs, such as Autism, learning disabilities, Asperger’s or following a brain injury, or where they don’t meet the criteria for statutory adult social care, among others.

The service will be really flexible and service users will be able to have a say in how they are supported and what their needs are. We can help with finding accommodation, accessing specialist services, budgeting and claiming benefits among many other things.

We can offer support in a range of ways, which could include in own homes and in the community, to help maintain independence. The support is linked to the service user and not their tenancy, so if they move within Nottinghamshire we can continue to support them.

Based on the application, assessment and feedback that we receive from an agency, a member of the team will decide whether this service will be beneficial or not. If so they will be in contact within ten days of the referral.

If you would like to speak to anyone at Framework about the Brighter Futures service, you can contact the services in the areas below:

Bassetlaw - 2 Queen Street, Worksop, Notts, S80 2AN 
Tel: 0115 8504014
Email: bassetlawnass@frameworkha.org

Ashfield - Outram Street Centre, Outram St, Sutton in Ashfield, NG17 4AX
Tel: 01623 675418
Email: ashfieldnass@frameworkha.org

Mansfield - The Heath Community Centre, Fritchley Court, Oak Tree Lane Estate, Mansfield, NG18 3QE
Tel: 01623 675402   
Email: mansfieldnass@frameworkha.org

Newark and Sherwood - The Exchange, 38 Waterlane, Newark NG24 1HA 
Tel: 0115 850 4155
Email: newarknass@frameworkha.org

South Notts - Val Roberts House, 25 Gregory Boulevard, Nottingham NG7 6NX
Tel:  0115 970 9581
Email: southnottsnass@frameworkha.org

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1- 4 Sandy lane ( Worksop )

Tuesday 11.00-4.00  Oasis Community Centre ( Worksop )

Thursday 09.30 - 11.30 ( Harworth town hall )

Friday 11.00 - 4.00 Cosmic Cottage ( Retford Grove Street - Cosmic Cafe )

The Furniture Project is run by a team of committed staff and volunteers, who are motivated by the desire to provide good quality re-usable household items to people and families in times of need. In meeting this need we are encouraged that our actions also help in the reduction of items going to landfill.

If you have furniture items to donate please get in touch. We are also always looking for volunteers

http://www.thefurnitureproject.net/

NEA is a National Independent Charity offering advice, support and practical help if your spouse or dependent family has served in the armed forces, or are currently serving

Do you ever go without heating to save energy?

Are you worried about the cost of your fuel bills?

BDC can fit you a new Key safe at the following prices

Small - £55

Large - £70

For all information on supported Hoiusing ring 0800 590 542

NCC Customer Service Centre can arrange for the person you are caring for to have an assessment.

Call 0300 500 80 80

Monday - Friday 08.00 am - 8.00pm

Or you can email them directly Email: enquiries@nottscc.gov.uk

Visit the NCC Website: http://www.nottinghamshire.gov.uk/

Criteria

This 12 month pilot can help residents who satisfy the following criteria:

How we can help

• Heating Improvements:

- Boiler repairs/replacement (note: this is not an emergency service)

- New heating controls

- Insulation

- Draught-proofing

Make heating more affordable:

- Reducing heating costs with tariff switching

- Increasing income using benefits checks

- Using heating efficiently – setting controls and timers

Advice on the importance of keeping warm:

- Cold worsens existing health conditions

- Increase risk to those with respiratory, circulatory and mobility conditions

- Keep warm and safe

- Heat rooms to healthy temperate (18 – 21^oC)

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

Citizens Advice Broxtowe has been serving the needs of the community for over 40 years. We have 2 very busy town centre bureaux in Eastwood and Beeston and we also offer Outreach advice services at Stapleford Health Centre 3 days per week.

Advice session times

Telephone advice times

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

About our advice service

All clients seeking advice will receive an initial assessment of their situation in a short interview with an Assessor. If further advice is needed as a result of this assessment you may go on to see a Generalist Adviser or be asked to attend a Debt Drop In Session.

Advice session times

Telephone advice times

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

About our advice service

All clients seeking advice will receive an initial assessment of their situation in a short interview with an Assessor. If further advice is needed as a result of this assessment you may go on to see a Generalist Adviser or be asked to attend a Debt Drop In Session.

Advice session times

Telephone advice times

Staff, who are on the premises 24 hours a day, provide residents with the support and advice they need to address their problems and plan positively for the future. 

By providing outside links to life-enhancing training, education and volunteering opportunities the service helps people along a journey away from homelessness and towards independent living. The maximum stay allowed is two years, but further support is made available to people once they have move on. 

What we are doing

Russell House is preventing homelessness in the short term by providing high quality, stable accommodation to those in the greatest need. Just as importantly it is preventing entrenched social exclusion in the long term.

Above all Russell House provides much more than merely a bed for the night; it provides a solid and supported base from which homeless people can begin their recovery with dignity and security, and plan for the rest of their lives.

Contact and referral

Self or agency referrals are accepted. Please phone or call in (Mon-Fri 9am-5pm) for an application form, which is to be completed by the applicant and/or the referral agency prior to interview. A risk assessment is required.

Residents, ranging in age from 16 upwards, are accommodated in self-contained en-suite flats, one of which is accessible to wheelchair users. The idea of the service is to support vulnerable people away from homelessness and onto independent living in the community. Staff, who are on site 24 hours a day, provide extensive support to boost residents’ skills, their confidence and their ambitions before they are able to make the transition to move-on accommodation.

What we are doing

Elizabeth House is preventing homelessness and providing much needed opportunities to vulnerable people – people who would otherwise be homeless and at risk of entrenched social exclusion. The service provides so much more than just a bed for the night; it provides a solid and supported base from which homeless people can begin their recovery with dignity and security, and plan for the rest of their lives. 
Elizabeth House is just one of several Framework accommodation centres that gives vulnerable people a second chance.

Contact and Referral

Elizabeth House takes referrals directly from Broxtowe, Rushcliffe and Gedling district councils. All potential residents must complete an application form and attend an interview

Hope into Action Nottingham provides homes for the most vulnerable in society in partnership with local churches.

Our model is built on the belief that when people have a safe, secure home surrounded by loving, non-judgemental relationships they will find the strength and motivation to make positive life choices.

We welcome people of all faiths and none, all ethnicities and sexualities.

We accept referrals from prisons, hostels, homeless centres, local drug agencies, the Council, churches, the refugee migrant centre or directly from tenants themselves.

The Friary now delivers a wide range of services with open access drop-in sessions being delivered 3 times per week, 52 weeks of the year. Each drop-in is accessed by over 100 local people in need of support. The Friary is passionate about people and about tackling poverty caused by homelessness and unemployment. The charity is committed to offering person-centred advice and support which is accessible and free to all those who require it.

Facilities Available

Open access drop-in sessions from 9am to 1pm on: MONDAY, WEDNESDAY, FRIDAY

During these times the following available:

• Confidential Advice on Housing, Benefits and Debt related issues
• Practical Assistance (food, clothing & small household items)
• Access to IT Suite for support with Benefit & Housing Claims 9.30am-12.30pm
• A range of Health & Hygiene Facilities
• Refreshments and Nutritious Hot Food
• Emotional Support

Sunday Evening Fellowship
8pm to 9pm

Or by appointment at other times

• Confidential Welfare Guidance
• Practical Assistance
• Someone to talk to

How we do it
By offering the following services:

• Professional Advice and Referral
• GP Surgery
• Homeless Health Team
• Employment Support
• Optician
• IT Literacy Training
• Barber
• Welfare Provision of Nutritious Food, Clothing, Toiletries and Small Household Items
• Shower and Laundry Facilities

Based in Long Eaton, Nottingham the Trust serves the needs of homeless men from all parts of Derbyshire and Nottinghamshire.

Person Centred in its approach the Canaan Trust values every homeless person as a unique individual. The Trust is committed to transparency, to fair access, diversity, inclusion as well as fair exit from its service.

The Canaan Trust supplies accommodation as the tip of the iceberg of its homeless service. Staff provide individual and collective support 24-7 with staff permanently, physically, available on site, recognizing that the homeless have complex needs which have contributed to their homelessness and they subsequent social exclusion.

The trust currently runs two properties and aims to provide a homely environment for all residents, providing areas for social interaction and friendships to develop.

Jordan House
Is a large nine-bedroom property with an extensive shared kitchen, large lounge, new dinning room, several bathrooms and toilet facilities.

Cranmer Street
Is a shared house with three bedrooms, shared kitchen, lounge, and bathroom.

Both properties are situated close to the town centre’s amenities – doctors, dentists, shops, Post Office, Job Centre, Connexions office and library.

Education – Our college facility
At Jordon House the trust has built a state-of-the-art education facility. The majority of its clients have educational issues requiring assistance with literacy and numeracy.
Working in partnership with Derby College, which provides professional tutors, clients can undertake courses in literacy and numeracy in a familiar environment which is supportive and conducive to their embracing the opportunities provided. This enables them to take examinations in both subjects at a pace appropriate to individual needs and abilities.

The educational facility is called The Manna and is also used to provide learning opportunities in many of the skills for life the majority of us take for granted. Clients are helped with budgeting, personal hygiene, cooking, shopping, sexual health, emotional intelligence, first aid, writing CVs, job searching, letter writing, and official form completion.

Clients, as well as receiving one to one support, can take part in group sessions dealing with issues relating to interpersonal skills, and substance abuse.

Volunteers put classes on in the Manna introducing clients to such subjects as art, sculpture, IT and other extra curricular studies.

Other volunteers help clients enjoy sports such as archery while the project provides clients with the opportunity to use the gym and swimming facilities at West Park.

We work in partnership with New Roots to deliver these services throughout Newark and Sherwood and Bassetlaw. Theservice accommodates young people with a variety of support needs. It operates a Core and Cluster model for youngpeople which means the young persons support package and accommodation is reviewed to reflect their changing needs. 

The accommodation varies, there are bedsits with shared facilities, bedsits with their own facilities and self containedproperties within the local community. All of our properties are fully furnished. 

Our support package focuses on gaining training, employment and independent living skills at the heart of these communities. 

1 Kings Road, Newark, Nottinghamshire, NG24 1EW
Tel: 01636 673 077
Email: BranchingOutNewark@ncha.org.uk

59 Cobwell Road, Retford, Nottinghamshire, DN22 7BW
Tel: 01777 700 782
Email: BranchingOutRetford@ncha.org.uk 

General Enquiries Tel: 0345 650 1202 
SMaRT 24 Hour Helpline: 0345 650 5599 

The service, which accommodates some of the most vulnerable people in our society, is staffed 24 hours a day and is designed to help residents along a journey to independent living in the community. Each of them is supported to learn vital new skills, to get help and treatment for any problems they may have, and to explore future employment and training options. 

What we are doing 

Rough sleeping is dangerous and potentially life-threatening. If this accommodation did not exist then more people would be sleeping rough – in tents, in alleyways, in cars and in abandoned buildings. But The Sherwood Street Centre provides much more than merely a bed for the night; it provides a solid and supported base from which homeless people can begin their recovery with dignity and security, and plan for the rest of their lives.

Contact and referral process

Self or agency referrals are accepted for the accommodation service. Please phone or call in for an application form. The form must be completed by the applicant and/or the referral agency prior to the interview. A risk assessment is also required.

The Law Centre can offer support with:

Homelessness

Securing Suitable Accomodation

The Prevention of Homelessness

Defending Possession Proceedings

Eviction Notices

Checking Notices Received

Unlawful Evictions

Negotiating with Landlords

Serious Disrepair

Housing Anti-social Behavious Orders

Provision of Accommodation under Community Care Services

Injunctions under the Protection from Harassment Act

Accomodation under the Immigration Act

Contact BCVS for more information about eligibility and a referral for an assessment

Handy person adaptation service

The Handy Person Adaptation Service provides help and support to keep people safe and secure in their home with free or low-cost but high quality essential adaptations and small practical jobs.

This service is available to people living in Nottinghamshire (except the City of Nottingham) who are either:

• aged 60 or over
• disabled. 

Adaptations

Adaptations are jobs such as fitting stair rails and grab rails which help you move around your home and stay steady on your feet.

These are supplied and fitted in a single job and are free of charge.

Handy person jobs

Handy person jobs are small jobs such as fixing curtain rails, putting up shelves or fixing loose carpets or trip hazards.

The cost of a handy person job is £15 which should be given to the trader.

You will also need to supply all the materials for the job. But if you have difficulty getting what’s needed, you may be able to give the money to the trader so they can buy the materials for you.

These prices are subject to change, so please check when requesting a job to confirm the price.

How long does it take to get the work done?

Jobs inside the house are usually completed within 5 working days.

If you have been discharged from hospital the job will be completed within 2 working days.

The work is carried out by professional traders from our approved trader register regulated by Trading Standards.

Find out more

Download a leaflet about the scheme [PDF].

You can contact us and tell us about your needs by:

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

If you cannot access this scheme, you can also get work completed in one of the ways listed below:

• use our approved trader scheme if you are planning to pay for the work yourself, make sure you agree a price beforehand. Our trading standards pagecan offer advice if you have any disputes.
• through our occupational therapy service - you need to have a care and support assessment and be eligible for care.
• if you are a disabled person who needs help to live independently, you might be eligible for a Disabled Facilities Grant to help fund the adaptations to your home. For more information see our Disabled Facilities Grant factsheet.

Handy person adaptation service

The Handy Person Adaptation Service provides help and support to keep people safe and secure in their home with free or low-cost but high quality essential adaptations and small practical jobs.

This service is available to people living in Nottinghamshire (except the City of Nottingham) who are either:

• aged 60 or over
• disabled. 

Adaptations

Adaptations are jobs such as fitting stair rails and grab rails which help you move around your home and stay steady on your feet.

These are supplied and fitted in a single job and are free of charge.

Handy person jobs

Handy person jobs are small jobs such as fixing curtain rails, putting up shelves or fixing loose carpets or trip hazards.

The cost of a handy person job is £15 which should be given to the trader.

You will also need to supply all the materials for the job. But if you have difficulty getting what’s needed, you may be able to give the money to the trader so they can buy the materials for you.

These prices are subject to change, so please check when requesting a job to confirm the price.

How long does it take to get the work done?

Jobs inside the house are usually completed within 5 working days.

If you have been discharged from hospital the job will be completed within 2 working days.

The work is carried out by professional traders from our approved trader register regulated by Trading Standards.

Find out more

Download a leaflet about the scheme [PDF].

You can contact us and tell us about your needs by:

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

If you cannot access this scheme, you can also get work completed in one of the ways listed below:

• use our approved trader scheme if you are planning to pay for the work yourself, make sure you agree a price beforehand. Our trading standards pagecan offer advice if you have any disputes.
• through our occupational therapy service - you need to have a care and support assessment and be eligible for care.
• if you are a disabled person who needs help to live independently, you might be eligible for a Disabled Facilities Grant to help fund the adaptations to your home. For more information see our Disabled Facilities Grant factsheet.

Improving the Health & Wellbeing of Bassetlaw Residents through supported access and navigation in to local services and support

Ring 01909 476118 to speak to a local Community Advisor about all of your wellbeing needs

This service is available Monday - Friday 09.00 - 5.00 pm

Or you can email for support 24 hours a day. ( Your email will be picked up by an Advisor the next working day )

You can email. Communityadvisor@bcvs.org.uk or partnershipofficer@bcvs.org.uk