Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

SPA provides information about local health service provision as listed below:

high quality integrated services in health and social care

community nursing

continence advice

home loans

intermediate care

community rehab

rapid response

emergency dental 

Marie Curie Nursing

 It also provides a Patients Advice and Liaison service (PALS) to provide assistance, advice and support with any issues or concerns that you have about the care that you or your family is receiving.

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

Nottinghamshire Women’s Aid Ltd exists for the benefit of all women, young people and children experiencing physical, mental or sexual abuse in their relationships. We offer information, advice, access to (temporary) accommodation, ongoing support and aftercare.

Women’s Aid recognises that violence against women results from the unequal position of women in society. We are opposed to all forms of emotional and physical violence and abuse against women, young people and children. We are committed to the principle of self-help and self-determination and encourage women seeking advice, information, support or refuge to determine their own future. 

Drop-ins Tues 5-7pm, Thurs 10am-12noon

Survivors Helping Each other (SHE) provides the following support services:

• Provides services for females only
• Information service
• Support service

Survivors Helping Each other (SHE) provides the above services to women who suffered any of the following types of abuse in childhood:

• Emotional abuse
• Physical abuse
• Sexual abuse
• Rape

To provide a variety of self help based support for young people & women over the age of 16yrs who are survivors of sexual abuse.  To promote public education and awareness of long term effects of sexual abuse.  We offer mutual support, drop in and crisis support, befriending, mentoring, creative therapy, personal development skills,  volunteering, skills and literacy.

Weekly drop in and crisis support - first call for details in your area.

Newark Women's Aid is a small, friendly, independent, local charity providing specialist services to support women with or without children who have experienced physical, sexual, emotional, psychological or economic abuse from a partner, ex-partner or family member.  Our aim is to support, inform and empower women to enable them to rebuild their lives and make informed decisions to determine their future and establish and maintain their independence.

Newark Women's Aid was established in 1975 to meet these aims and opened a refuge, one of the first in the country, to provide direct access accommodation with support services for women and children who have been made homeless because of domestic violence and abuse.   To date  we are proud to have supported  4,200 women and 6,400 children.

Our Refuge provides immediate access, safe, temporary accommodation with support services, advice and information for women with or without children who have been made homeless due to any form of domestic violence.   We can shelter seven families at any one time. 

Staying in Refuge can be a very positive experience for women and children, enabling them to recover from their traumatic experience, take stock of their lives and feel safe in the knowledge that there are support workers on hand to offer information regarding welfare benefits, legal, housing and education options and also provide invaluable emotional support, enabling women to make informed decisions to determine their future.

Our support workers understand the complex feelings and anxieties a woman experiences when she has suffered domestic abuse, and Refuge provides a lot more than just safe accommodation; it also offers services aimed at informing and supporting women, and facilitating access to those services.   The huge burden of having to find out about services available, where they are, who to speak to, making appointments and travelling from one to the other, often with young children, at possibly the most traumatic time of her life, is much less stressful with the support available.

Domestic Abuse Support workers provide individual, group and family support aimed at reducing the impact of domestic abuse on the emotional health and wellbeing of women and children.  Support is also provided to parents to help them to understand and respond in a positive way to the feelings and behaviour of their children.

Move-on and Resettlement support is available to all women and children when they leave the Refuge.

Our Women's Outreach Service is a community based, free confidential service providing support, advocacy and information for women who live in the Newark & Sherwood area who have experienced or are living with domestic abuse from a current or former partner.   

The aim of the service is to enable women to discuss issues relating to their experiences freely and without judgement;  to provide information on available options and support women in whatever decisions they make;  to access agencies to enable women to live as safely as possible in their own home and remain within their own community;  and support to help women deal with feelings of isolation and their experiences of domestic abuse, enabling them to move forward with their lives.

Support is offered on a one-to-one basis in a safe venue, with telephone/text support also available.

To Access any of the above Services, call us on 01636 679687

Equation provides information to survivors of domestic violence about where to go for help, campaigns to change damaging attitudes about gender and relationships, and provides practical and emotional support to men experiencing domestic abuse.  Individuals are supported to gain the confidence to speak out against domestic violence and gender inequality and helped to gain the self-esteem to recognise their rights to a healthy relationship.  Also provides support to young people involved in unhappy relationships

If you are a man experiencing domestic abuse

Call Equation’s domestic abuse service for men on 0115 960 5556

• For men aged 18 or over living in Nottinghamshire County
• For men aged 16 or over living in Nottingham City
• Available Monday – Friday 9.30am-4.30pm
• 24-hour confidential answerphone service
• Talk confidentially about your situation
• Find out what your options are
• Receive guidance and support

If you are a woman experiencing domestic abuse

Call the local 24-hour helpline on 0808 800 0340 run by Women’s Aid Integrated Services

• For all women aged 18 or over in Nottingham(shire)
• Available any time
• Free from landlines and most mobiles
• Instant language interpretation available
• Talk confidentially about your situation
• Talk about any form of abuse: emotional, physical, sexual or financial
• Find out what your options are and get practical support
• You can get help with planning to leave or finding emergency accommodation

Our vision

Our vision is that women and their families who are affected by domestic abuse in Broxtowe are empowered to feel safe, to take control of their lives and to lead safer lives.

Our Goals

Women receive an excellent bespoke service from Broxtowe Women’s Project
We believe that all women and their families who are affected by domestic abuse should receive high quality care and support. We take a holistic approach to deliver excellent services that are tailored to the needs of the individual. Our service users remain at the heart of all our service development.

Women have access to other supportive services
We believe that women experiencing domestic abuse should have access to appropriate housing, emergency services and wraparound support. We work to equip agencies with the knowledge and understanding to effectively support women.

Women are empowered
Women are empowered, able to live safely and take control of their lives.

Our community is aware of domestic abuse
Everyone in Broxtowe has a greater awareness of domestic abuse and its impact.

Children are safe and happy
The children of women experiencing domestic abuse live safer lives and are happy, confident and successful.

The helpline is answered by fully trained female support workers and volunteers, who will answer your call in confidence. All calls to the domestic violence helpline are free from mobiles and landlines. We can support survivors of domestic abuse, friends and families, and professionals who are in contact with domestic violence survivors.

Before you call

Be sure that you are safe when you call the helpline. This means that the perpetrator of the abuse is not in the same property as you (even if they are in another room, the garden or asleep). The helpline worker needs to ensure you are not overheard to keep you safe from harm. It’s important to be aware that the perpetrator of the abuse may overhear your call and any information provided by the helpline worker. Be prepared to not get through immediately

Voicemail Service

Due to high volume of calls, it is not always possible for a caller to connect immediately to a helpline worker during our peak times of 9.30-3.30pm Monday to Friday. The voicemail service provides information on safety and alternative sources of assistance and allows callers to leave a message to be called back. Message are checked regularly and calls returned if it is safe to do so. If you’d prefer not to leave a message, you may find it is easier to get directly through to a helpline worker between 7pm and 7am.

Have a pen and paper or something to write on. The helpline worker may give you telephone numbers of relevant services or of refuges, or a reference number for your call.

Leave a voicemail. If you are calling on behalf of someone else, don’t leave their details on the voicemail system. The domestic violence helpline will never return a call from a third party. This is because we cannot guarantee that the the person is alone and safe, or that they have given their consent for the helpline to call them.

If you are unable to call you can also receive support from the Helpline workers via email. We will respond to your email within 5 working days. When you email the Helpline it’s very important that you specify when and if it is safe to respond and to which email address. The National Domestic Violence Helpline can only offer limited information by email as we don’t have the resources to provide on-going support or in-depth information in this way.

Please note we can not respond to emails by telephone as safety may be compromised. If you require an urgent response or need in-depth emotional support please call the number above.

Safeguarding children. Women’s Aid is clear that even if a child is not being directly hurt, witnessing physical, verbal and emotional abuse can have a serious detrimental effect on him/her. Women’s Aid aims to give each woman space to explore her options and support her to make safe choices for her and her children. However, if we consider a child is at risk we have a duty to take appropriate action to minimise the risk of harm. This may include working with a woman to contact Children’s Services or, where necessary, making a referral ourselves.

SurvivorsUK can offer a range of support services including counselling and therapy appointments as well as online chat. All services are provided by trained professionals who as specialists in the field of male sexual violence have helped many men to work through their experiences.

SurvivorsUK was established as a service for male survivors, however we are an inclusive service and welcome anyone who identifies as male, trans, non-binary, has identified as male in the past, or anyone who feels that we are the right fit for them.

Support Services close to you:

SRASAC (Sheffield) offers Helpline and Counselling to men and boys aged 13 years and above, and Independent Sexual Violence Advisor (ISVA) support to men aged 18 years and above.

• Phone: 0114 2412766
• Email: info@sheffieldrapecrisis.org.uk
• Website: www.sheffieldrapecrisis.org.uk

Rob Sharp (Sherwood)

Over 20 years experience. Long term experience in working with child and adult survivors, psychosexual issues, couples work, addictive and compulsive behaviours.

Contact Information

• Phone: 0115 9622252
• Email: Rob.sharp.11@btinternet.com

Rotherham Abuse Counselling Service

The Pit Stop counselling service for men initially provides up to 20 one-to-one counselling sessions (may be extended) within Rotherham Abuse Counselling Service. Any adult male in South Yorkshire can access the service if they wish to resolve issues arising from abuse at any time in their life. (rape, sexual or domestic abuse) . Our specialist counsellors all conform to the ethical standards of the British Association of Counselling and Psychotherapy. We do not counsel perpetrators of abuse.  Appointments offered weekdays 9-4pm but may be extended later in evening, and Saturdays in future.

Contact Information

• Phone: 01709835482
• Email: info@rothacs.org.uk
• Website: www.rothacs.org.uk/sample-post/

Doncaster Rape and Sexual Abuse Counselling Service

Counselling, Independent Sexual Violence Advocacy (ISVA), group work and information.

• Phone: 01302 360421
• Email: admin@drasacs.org.uk
• Website: www.drasacs.org.uk

Incest and Sexual Abuse Survivors (ISAS) Notts

One to One Counselling / Group Therapy / Drama Therapy / Self-Help Group

• Phone: 01636610314
• Email: enquiries@isas-notts.org.uk
• Website: www.isas-notts.org.uk

Nottingham Rape Crisis England and Wales

Helpline counselling service

Offers a counselling service for males on the following days and times:

Mon from 2-8pm,  Tues from 2-8pm, Thurs from 10-1pm, Fri from 10-1pm, Sat from 10-1pm

ISVA service providing one to one advocacy support for male survivors of sexual abuse

Age Group of Male Survivors: Helpline 13 +,  ISVA 14+

SHE UK/ MENDing UK Mansfield

A holistic range of support addressing the complex needs of survivors of childhood sexual abuse. 

• Phone: 01623 622 916
• Email: info@she-uk.org.uk
• Website: www.she-uk.org.uk

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1- 4 Sandy lane ( Worksop )

Tuesday 11.00-4.00  Oasis Community Centre ( Worksop )

Thursday 09.30 - 11.30 ( Harworth town hall )

Friday 11.00 - 4.00 Cosmic Cottage ( Retford Grove Street - Cosmic Cafe )

Visit the website for more information www.thecalmzone.net

Support is available from 5.00pm - Midnight 365 days a year

Call 0800 58 58 58 Nationwide OR 0808 802 58 58 from London

These services provide a lifeline to women and their children, offering safety and support in a peaceful homely environment.  Here you can leave the sense of isolation behind and find friendship. We help women take back control of their lives and make a fresh start. 

We believe passionately that for a woman who comes to our refuge this is an opportunity to make the fresh start they want to lead a safer, more fruitful and fulfilling life.  Many women have been made to feel for years worthless and guilty that the abuse is ‘all their own fault’.  Controlling behaviour and constant criticism leads to a lack of confidence that has grown over time.  One of our key goals is that women who feel like this realise that it is NOT their fault, and our programmes and staff will help you on a journey to rebuild your confidence and plan for the bright future that you want for yourself; a future in which there is no place for an abusive relationship.

Midlands Women’s Aid welcomes direct referrals from anyone who feels they are subject to domestic abuse whether violent or non-violent.  You will not be charged and the number will not show on your mobile phone bill.

We cover Ashfield, Broxtowe, Gedling, Nottingham City and Rushcliffe. We run a wide range of services including the 24 hour Nottingham and Nottinghamshire Freephone Domestic and Sexual Violence Helpline. This is where you can speak to one of our specialist trained female support workers 365 days a year. We’ve been doing this for almost 40 years and we’re passionate about helping anyone affected by domestic abuse women and their children to stay as safe as possible and to recover from the harm of domestic abuse.

We offer

• Crisis support and drop ins
• Ongoing one to one support
• Refuge accommodation (BMER and Dispersed Refuge service)
• 12 week healthy relationship programmes (The Freedom Programme)
• Therapeutic groups for mums and children
• One to one support for teenagers
• Foster care for family pets

If you need help or advice

Call our 24 hour domestic and sexual violence helpline where our experienced, female helpline team are ready to listen. 

We’ve got a wide range of different services and depending on what you want to do, we can arrange for further help or support. We can also find ways to keep you safer in the meantime.

• Call us free and in confidence on 0808 800 0340
• For women living in Nottingham and Nottinghamshire
• 24 hours a day, 365 days a year
• Text Relay is also available for callers who are deaf or hearing impaired. If using a textphone, prefix the helpline number by 18001.

Refuge is the country's largest single provider of specialist services to survivors of domestic violence & abuse.

Improving the Health & Wellbeing of Bassetlaw Residents through supported access and navigation in to local services and support

Ring 01909 476118 to speak to a local Community Advisor about all of your wellbeing needs

This service is available Monday - Friday 09.00 - 5.00 pm

Or you can email for support 24 hours a day. ( Your email will be picked up by an Advisor the next working day )

You can email. Communityadvisor@bcvs.org.uk

Men's Advice Line: confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members).

We help by: giving you time to tell your story; offering emotional support; providing practical advice; signposting you to other services for specialist help.

Are you being abused? Please contact us

Call freephone 0808 801 0327 Monday-Friday 9am-5pm or email info@mensadviceline.org.uk

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.

The first session is Free and then £1.50 thereafter.

The Group is run by Dave Bacon

http://thehideout.org.uk/children/adults-children-and-domestic-abuse/