Coronavirus (COVID-19)

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Stay at home if you have either:

- a high temperature - you feel hot to touch on your chest or back (you do not need to measure your temperature)

- a new, continuous cough. This means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

- loss or change to your sense of smell or taste. This means you've noticed you cannot smell or taste anything, or things smell or taste different to normal.

Do not go to a GP surgery, pharmacy or hospital

Use the 111 online coronavirus service to find out what to do

Read the NHS advice about staying home including how long to isolate for.

Use the NHS 111 online coronavirus service if:

- You feel you cannot cope with your symptoms at home

- Your condition gets worse

- Your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

For further information on: High risk groups, How to avoid catching and spreading coronavirus and Pregnancy advice. Go to: nhs.uk/coronavirus.

For information on social distancing, go to: gov.uk/guidance-on-social-distancing

Ring our main telephone line on 01777 713330 to book an appointment. Say immediately if your call is an emergency.Your condition may be assessed by a triage Doctor, who will then either provide you with advice or give you an appointment to see a doctor, nurse or other health professional.

For debt problems call 01909 498890 or for general problems call 0300 4568369. For cancer-related money problems call 01909 498889.

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

COVID19 - update, 16th July 2020 - Telephone safe and well checks, shopping and meds collection if volunteers are available. 

Still no face to face activity. Safe and well telephone calls and assistant shopping only.

Bassetlaw Hospital Discharge Scheme operates in Bassetlaw district for anyone aged 50 or over on hospital discharge and helps them to quickly regain their independence and confidence.

The patients will be visited on the ward before discharge and matched with a volunteer.  Services offered include:

• Preparing the home for return
• Assisting with visits to outpatients' appointments, shopping, collecting prescriptions and social activities
• Signposting to other service benefit checks, home safety, community transport and other community services.

All volunteers are trained and DBS checked, and will provide support for six  to eight weeks.

Opening times

Monday:    9 - 5pm

Tuesday:    9 - 5pm

Wednesday:    9 - 5pm

Thursday:    9 - 5pm

Friday:    9 - 5pm

COVID19 update, 20th July 2020 -  for full details please visit https://www.nottshelpyourself.org.uk/kb5/nottinghamshire/directory/home.page 

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

Aurora services set to relocate to enable building work to commence

02 October 2020

Aurora Wellbeing in Worksop has this week relocated a number of vital services in preparation for the start of building works and the transformation of the Old Library Building on Memorial Avenue.

Aurora Wellbeing, a local charity that supports people in Bassetlaw affected by cancer and long term health conditions was in 2019 awarded £1.56M from the National Heritage Lottery Fund (NHLF), boosted to £2M with support from key stakeholders, to transform the Old Library Building where the Aurora charity is based.

Throughout the duration of the building works, Aurora will continue to deliver services to local people to ensure people in Bassetlaw diagnosed with cancer receive vital help and support, and until services can return to the centre in 2021.

The Aurora Charity Shop and Tea Rooms will relocate to the former Dukeries Tea Rooms building on Bridge Street in Worksop in October 2020, for a period of approximately six months and will open daily from Monday – Saturday, 10 am – 3 pm.

Aurora beauty therapy services will continue to deliver services from Sparkles Beauty, Kilton Road, Worksop and customers are asked to call 0750 3612084 during this period to book appointments.

Aurora Wellbeing Practitioners will continue to provide health needs assessments and support across the Bassetlaw area (working remotely) to help support people and their families with a cancer diagnosis, and to offer emotional support, counselling and workshops.

Aurora exercise classes, including Yoga, Pilates, and Tai Chi, will continue either online via Zoom or at locations across the locality.

Our support lines are open Monday - Friday (9 am-5 pm). Please call us on 01909 470985 or email admin@aurorawellbeing.org.uk

Pre-loved charity shop
Aurora’s pre-loved charity shop is now open. They have a fantastic selection of good quality clothes, children’s toys and a second hand book collection selling books at very reasonable prices for you to browse. Their volunteers have been busy making hand-crafted quality facemasks, which have an internal breathable filter material and these are available to buy or order from the shop.

Valerie’s tearooms
They are operating a takeaway service from their much loved Valerie’s Tearooms and welcome old and new friends to visit and take away a hot drink, slice of cake or light refreshments. They also have a competitive meal deal on offer.

Aurora services
Aurora continues to offer telephone-based support and services to people and their families affected by cancer or long term health conditions. Every day their advisors speak to people who are living with cancer, newly diagnosed or struggling to move forward with life after treatment, and for many, they face additional difficulties due to the coronavirus outbreak. Right now, it is their priority to stay in touch with clients, volunteers and many friends of the charity. They are continuing to offer support and a friendly listening ear to anyone who may be struggling with feelings of anxiety, loneliness or depression and encourage you to chat about your concerns. Contact Aurora via telephone, Monday to Friday from 10.00am to 4.00pm, on 01909 470985.
Aurora is continuing to offer a range of support services whilst the centre remains closed, and they continue to share information and advice and arrange counselling and bereavement support. Their support groups have moved online, along with Aurora courses and exercise classes. Anyone interested is encouraged to get in touch or to subscribe to their newsletter to keep up to date. Visit www.aurorawellbeing.org.uk/worksop and click on the link.
The rest of Aurora’s facilities in the centre will be monitored closely and will become available when it is safe to do so. They are lucky to be situated in the delightful Memorial Gardens so go along, enjoy the gardens and visit the Aurora Centre.
Aurora would like to thank all of their volunteers and the local community for their continued support.

Support local
If you would like to donate to Aurora to support local people in Bassetlaw diagnosed with cancer, please visit www.localgiving.org/charity/aurorawellbeingcentres.

The telephone service is open Monday to Friday, 10.00am to 4.00pm. Call 01909 470985 or email admin@aurorawellbeing.org.uk, follow them on Twitter, @AuroraCentres, or Facebook, @AuroraWellbeingCentreBassetlaw.

Aurora provides support to people affected by cancer and long term health conditions.We share information and advice, arrange counselling, signpost support groups, courses and exercise classes. We also offer professional beauty treatments and holistic therapies and advice on skin care and hair loss, to help boost self-esteem and self-confidence whilst undergoing, and recovering from cancer treatments.

The Aurora centre is open Monday - Friday 09.30 am - 4.30pm

Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

Call 116 123 from any phone OR email jo@samaritans.org

http://www.samaritans.org/

Contact form is currently unavailable. Please email.

Harmless was established at the beginning of October 2007 to respond to the needs of people who do or are at risk of self-harm and suicide. It is a national voluntary organisation for people who self harm, their friends, families and professionals. Harmless has 3 Directors and a broad range of staff.

People Who Self Harm

Self harm is the term used to describe when someone deliberately hurts themselves as a way of dealing with their emotions. They may do this in a number of ways, including:

• cutting or scratching themselves
• burning themselves with a flame or something hot
• causing bruising to the body by hitting themselves
• throwing their body against something that will hurt
• taking overdoses of tablets or medication
• inserting objects into the body
• hair pulling (also known as trichotilliomania)

This is by no means an exhaustive list.

PLEASE CONTACT FRAN TAYLOR FOR LATEST UPDATES ON WHEN THE GROUP IS RUNNING DUE TO COVID19 RESTRICTIONS.

Would you like how to grow your own vegetables and share the work with others? 

Come along on Sundays any time from 12pm-2pm in winter and help. Extending to 5pm with better weather.

Take away some delicious vegetables. 

Meet some new people.

Open to all ages and experience.

Sue is the main gardening volunteer. Contact pm only 07511 015497
 

Catchment Area

Worksop, Carlton, Langold, Firbeck, Stone woodsetts, Gildingwell, Oldcoates, Blyth, Styrrup, Tickhill, Harworth, Bawtry, Scrooby, Ranskill, Ranby, Hardwick, Carburton, Cuckney, Osburton, Shireoaks, Rhodesia & Thorpe Salvin.

Doctors

• Dr Charlotte Slater
• Dr Cheuk Lai Tang

Ring 01302 741820 to make an appointment

Out of hours ring 111

Other branches

This practice is part of a practice group.

We would like to welcome you to our practice, which aims to give a high quality service that is sensitive to your needs.

Larwood Health Partnership consists of five surgeries:
Larwood Surgery in Worksop,
Carlton Village Surgery in Carlton-in-Lindrick,
Lakeside Surgery in Langold and
Oakleaf Surgery in Harworth
Westwood Surgery in Worksop

You can be seen at any of our sites. All premises have easy access available for wheelchairs and disabled toilet facilities.

If you are interested in registering with one of our other branches please find their contact information here.

Asthma Clinic - Asthma Clinic

You can attend this service without a referral

Child health and development - Child Health Service

Comprehensive child health services are provided by the practice. This includes: a child immunisation clinic; a child health surveillance clinic for routine assessment by the doctor.  
Other assessments, including hearing tests are performed by health visitors.

You can attend this service without a referral

Learning disability health check

You can attend this service without a referral

Long-Acting Reversible Contraception (LARC - eg IUD or implant) - Family Planning

Family planning advice and contraceptive care is provided by all the doctors and practice nurses during surgery hours. For IUD and Implants these must be discussed with a GP or family planning nurse before booking in.

You can attend this service without a referral

Minor surgery (e.g. removal of moles and skin lesions) - provided in-house - Minor Surgery

Doctors carry out minor surgery procedures by appointment.

You can attend this service without a referral

Travel health with yellow fever

The practice is a designated Yellow Fever Centre.

Please fill out a travel vaccination form and hand it in to reception - once the nurse has viewed your form you will then receive a telephone call to make an appointment

You can attend this service without a referral

Electronic Prescription Service

This GP offers the Electronic Prescription Service, which allows you to choose or "nominate" a pharmacy to get your medicines or appliances from. Your GP then sends your prescription electronically to the place you nominated. this means:

• If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving time.
• You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
• You may not have to wait as long as your repeat prescriptions could be prepared before you arrive.

COVID 19 update, 13th July, waiting for confirmation that walks can resume.

A volunteer walking group offering free Health/Leisure Walks, starting from Harworth & Bircotes Sports & Social Club every Wednesday at 10.00 a.m. There are two levels of walks available; a short walk of approx. 1 hour at a gentle over fairly level terrain and a longer walk of approximately 90 minutes at a reasonable pace. Walks are usually on farm tracks and public paths around the Bircotes & Harworth area. Occasionally we go off site to visit places of interest. All walks are led by trained Walk Leaders who carry first aid kits and safety whistles. After the walks we adjourn to the Sports & Social Club for refreshments and a good natter. Assistance dogs are welcome on a short lead.

For further information ring Malcolm on 01909 488704 or 07853 725262

Mandy Edwards is a qualified Psychodynamic and CBT counsellor, alongside being a BACP registered member. Covers Worksop S80 and Mansfield NG19.

Specialises in:

• Approaches to Incest and Sexual Abuse
• Working with staff and students in higher education
• Couple and family counselling
• Supervision
• Staff counselling
• Attachment issues
• Relationship issues
• Psychodynamic therapy
• CBT

Further information on services offered on Counselling Directory and Future Minds

Coronavirus Support for Young People

The outbreak of coronavirus and self-isolation has been really difficult for many young people. If you are struggling, we understand and are here to help.

Click here to access our free COVID-19 mental health resources for teenagers, parents, teachers and health professionals. The resources are put together by Clinical Psychologist Dr Krause and will be regularly updated.

Click here to view a video message from stem4’s CEO.

4 Eating disorders: Anorexia Nervosa, Bulimia Nervosa and Binge Eating Disorder  

4 Self-Harm  

4 Anxiety and depression. Common features of anxiety include tension, worry, frustration, irritability, sadness and withdrawal. Common features of depression include hopelessness, sadness, irritability and anger, isolation, withdrawal and worthlessness.

4 Addiction

Please note that stem4 does not provide a counselling service.

Covid-19 Update

In these difficult times SANE is continuing to offer help through our team of professionals and trained volunteers.

Although our previous SANEline number cannot operate at the moment, you can leave a message on 07984 967 708 giving your first name and a contact number, and one of our professionals or senior volunteers will call you back as soon as practicable. You can also contact us, as before, through our Support Forum, Textcare and other services.

See here for more information.

"Mental health is as important as physical health in these worrying and stressful days when there is so much uncertainty.

"For those who are already vulnerable through depression, anxiety and other conditions, the prospect of isolation may be hard to face. By keeping our lines open, we are striving to continue to offer some reassurance, inner strength and hope."

SANE services provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers.

SANEline (helpline):  0300 304 7000 (4.30 pm - 10.30 pm daily) NOT OPERATING AT THE MOMENT DUE TO COVID

Website:  http://www.sane.org.uk

COVID19 SUPPORT AVAILABLE FOR THOSE STRUGGLING TO INTEGRATE BACK INTO SOCIETY AND ANXIOUS.

We provide information and advice for the carers of and people with Panic, Anxiety, Phobias, Obsessive Compulsive Disorders and the effects of Tranquiliser withdrawal. We can provide treatment and support over the telephone so that all sufferers can be helped. We also have expanding internet services please try them out. Please take all information and advice in tandem with the support from your local GP.

Mentor Service - (one to one) with a trained mentor who helps people with their anxiety problems, teaches Anxiety Management and Cognitive Behavoiur Therapy

Recovery Groups - for members with a trained group leaders who teaches Anxiety Management and Cognitive behaviour Therapy

help Line- is answered by trained volunteers to give out information, show empathy and support for all anxiety sufferers.

COVID19 update - 13th August 2020 - 

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. 

Visiting: Contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: 0808 196 3779

Bassetlaw: 0300 123 1804 (7.30am – 9pm) or 0115 956 0860 (9pm – 7.30am)

The team work with children and young people up to 18 years old who have an intellectual disability and suffer emotional distress. They work with parents/carers, schools, health professionals, social care and short breaks and offer individual tailored advice and strategies to support the young person.

The main base is Thorneywood, with clinics held in Langold, Newark-on-Trent and Mansfield. All sites have parking and disabled access.

To access this service we must receive a referral from a healthcare or educational professional.  For more information please call 01623 425 110.

Help in a crisis

Outside of office hours (Mon-Fri: 9am-5pm) please contact your GP service, NHS 111, or in an emergency go to your local Accident & Emergency (A&E)department.

COVID19 update 20th August 2020 - Unfortunately due to COVID19 all our community groups are now currently on hold until further notice. Many apologies we do understand this can be a very isolating time. Please contact us if you have any questions or need support.  Visit https://www.cisfauk.com/ for full information.

https://m.facebook.com/cisfauk1/

To ensure all adults and teens with chronic illness have a safe environment to express how they feel and are made to feel supported and understood. To provide ongoing support both online and in the community without prejudice. To be exactly what it says in our title

Are you in the Nottinghamshire, Cheshire or Manchester area?
Could you volunteer a spare afternoon or evening or anytime at all?
CISFA is desperately looking for volunteers to help with carboot sales, craft fairs and support groups. Have a laugh whilst meeting new people.
Are you a crafter or have a talent ? We are also looking for donations for craft stalls and care packs. If you can help, phone or email at cisfauk@gmail.com

Please email info@moneysortedind2n2.org ‘Money Sorted in D2N2’ helps people with money management and supports them to improve their financial well-being.

It can help you if you are someone not in work and you live in Derby, Derbyshire, Nottingham or Nottinghamshire. We are still taking new referrals during the Corona virus period. Please email info@moneysortedind2n2.org

Money Sorted in D2N2 provides support and personally tailored interventions for people experiencing the greatest financial difficulty.  It will enable individuals to take control, build their confidence and skills and help them tackle barriers and problems in order to improve their financial well-being.

It is for people of working age who are experiencing financial difficulties and exclusion, who are unemployed or economically inactive and living in the D2N2 area.  

If you are working with someone who may be interested in this project please contact the Money Sorted in D2N2 team:

Tel no: 0115 908 1534

Email: info@moneysortedind2n2.org

Website: http://moneysortedind2n2.org/

What does post-lockdown mean?

The government has officially eased lockdown rules, meaning as things stand right now, you’re allowed to meet up with more friends and family from different households, visit pubs and restaurants and even have your hair cut!

You still have to follow some social distancing restrictions and rules are slightly different depending on where in the UK you live.

For a full summary, see this BBC article.

Is the easing of lockdown a good thing?

For some people, the end of lockdown might feel like a huge relief. You can go out again! You can see your mates and you can do all the things you’ve been missing so much over the past few months.

But this isn’t the way everyone feels, and many of us might not feel at all ready to go back to “normality.”

• Though you may want to see your friends, the thought of putting yourself or others at risk of getting ill can be scary.
• You might be dealing with loss.
• You might be struggling with your mental or physical health.
• You might not want things to change.

How do I cope with all this change and uncertainty?

Uncertainty can be uncomfortable. When the future is hard to predict it can make you feel like things are out of your control, which can be scary.

Anxiety and fear are reasonable and natural responses to big changes.

If you feel this way there’s nothing wrong with you and there’s no need to feel embarrassed.

• Try talking to someone you trust about the way you’re feeling.
• Sticking to a routine can help to give you a sense of control, even if it’s something small like reading before bed or going for a walk at the same time every day.
• Try writing a list of all the things you can control.
• Get creative! Try singing, dancing, playing music or painting to express how you’re feeling.

What if I don’t feel comfortable going out yet?

Know that you don’t need to do anything you’re not comfortable with.

• Take things at your own pace.
• Communicate with your friends and family about how the changes are making you feel.
• If it makes you feel safer, stick to meeting people in the park in smaller groups.
• If you want to wear a mask when you see people then that’s fine too.

What if I’m shielding?

For those who are shielding (often people with long-term health conditions), the easing of restrictions won’t apply in the same way.

If you or someone in your family is shielding then it can be really stressful to see life returning to normal. It can also give you massive FOMO!

If you’re shielding or you’re worried about someone who is, know that you’re not alone.

Make sure you’re chatting to friends and family as much as you can. You can also chat things through with one of our team.

It might help to switch off from social media sometimes to avoid drawing comparisons.

Things are going back to normal, but I’m dealing with loss

Some people will have lost loved ones during the pandemic. It can be difficult to see normality returning when you’re dealing with grief and loss.

You may not have been able to see a loved one before they passed away. Restrictions may have meant that you couldn’t go to their funeral. This can make things feel twice as hard.

Grieving is one of the hardest things we go through, and everyone reacts differently. It’s ok if you’re struggling and it’s nothing to feel guilty about. But the fact that restrictions are easing also means that you can now see the people in your life that can support you through this time. Staying in touch with your friends and family can make a huge difference.

You might find our article on coping with grief helpful. Take a look at Barnardo’s article on coping with loss.

You could also sign up for bereavement counselling. You can get free counselling with The Mix here.

But, I liked some bits of lockdown!

Did you actually find lockdown nice and peaceful? Some people enjoyed the chance to slow things down and reconnect with the things they love doing.

You might also feel anxious about returning to school, university or to normal working life. But you’re not the only person who’ll be feeling this way.

• Make a list of all the things you enjoyed about lockdown, so you know which habits you want to keep.
• Talk to your employer or your teachers about what you need to feel comfortable going back to a more normal routine.
• Take things slowly; no one is forcing you to rush back to a faster pace of life.

Stay connected

No matter how you’re feeling about a post-lockdown world, it’s important to remember that we’re all going through this together, and there’s no perfect way of coping.

The key thing is to stay connected to those around you and make sure you feel supported and heard.

You might find these articles by Mind and the Mental Health Foundation helpful.

Speak to our team for free and confidential support on anything and everything that’s on your mind.

Next Steps

• If you're under 25 and would like free confidential telephone counselling from The Mix to help you figure things out complete this form and we'll call you to arrange your first session. 
• Mind offers advice and support to people with mental health problems. Their helpline runs nine to six from Monday to Friday. 0300 123 3393
• Anyone can contact the Samaritans on their 24-hour helpline to talk things through. 116 123
• Our Crisis Messenger provides free, 24/7 crisis support across the UK. If you’re aged 25 or under, you can text THEMIX to 85258
• AnxietyUK run helplines, email support, live chats and therapy services for people with anxiety disorders. 08444 775 774
• Chat about this subject on our Discussion Boards.
• Need help but confused where to go locally? Download our StepFinder iPhone app to find local support services quickly.

The Mix is the UK’s leading support service for young people. We are here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or our free

If you’re under 25 and need help but don’t know where to turn call us for FREE on 0808 808 4994. We’ll explore your situation with you and find organisations that may be able to help you further. We’re open from 11am to 11pm every day.

One to one chat allows you to live message our trained helpline supporters about any issue that is troubling you. Our team is trained to help you explore your situation and find organisations which might be able to help you further. We offer a non-judgemental service so you can speak to us about any issue. We’re open from 11am to 11pm every day.

We want to help you find the information you need. The more you are able to tell us about your current situation, the more we will be able to help. You can email the helpline at any time and we aim to respond within 24 hours.

Visit our website: http://www.themix.org.uk/

Opening Hours: Monday - Friday 08.00 am - 8.00 pm Saturday 09.00 am - 5.00pm

The service supports Victims and survivors to be resilient and in doing so are less likely to be re-victimised; empowered to cope and recover from crime and anti-social behaviour by timely and effective victim-centred support from local services, families and communities.

Victims do not have to report a crime to access the service. Victims of both recorded and self-reported crime are tracked at all points in their journey and given access to information, practical support and advice and where appropriate, referral to ‘cope, recover and empowerment’ support services in their local communities.

Victim CARE ensures that the support will be victim-centred and outcome focussed. It will ensure that the needs of the victim are considered and supported at every stage of the criminal justice process.

The service is provided by a team of experienced professional case workers, giving one to one support to victims of crime and ASB. The team is supported by a committed and highly trained team of volunteers. The aim is to improve victims’ experience with the criminal justice system and associated support services.

Types of support

Victims of crime and anti-social behaviour benefit from enhanced help and support with a new-style service, designed around the needs of victims to help them cope and recover from their experience and empower them to become more resilient

• Tailored emotional and practical support, advocacy and restorative justice determined through a ‘needs assessment’, focusing on the level of harm caused by the crime and the vulnerability of the victim.
• A dedicated Caseworker providing one to one support to each victim, making it less stressful for them and reducing the number of times they are asked to tell their story
• Access to restorative justice services arranged by the Caseworker, which could include facilitating dialogue with a person with a conviction. Restorative justice brings those harmed by crime or conflict and those responsible for the harm into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward.

COVID19 update, 29th July 2020 - no drop in sessions at the moment but face to face visits have resumed.

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1 - 4 Sandy Lane, Partnership House ( Worksop ) - 11am - 4pm

Friday 11.00 - 4.00 Goodwin Hall, Retford

Service users will receive interventions if they are modertae to severe mental health problems, including depressive illnesses and disorders of personality

Interventions are offered on a 1-1 and/or group therapy basis

Support available Monday - Friday 09.00 - 5.00

Visit the website for more information www.thecalmzone.net

Support is available from 5.00pm - Midnight 365 days a year

Call 0800 58 58 58 Nationwide OR 0808 802 58 58 from London

COVID19 update, 20th July 2020 - for further information and help, please visit https://www.anxietyuk.org.uk/ 

Services include 1:1 therapy. Works regularly with external agencies & healthcare professionals to improve services for those living with anxiety & anxiety-based depression & also campaign to raise awareness of the conditions.

Phoneline is open Mon-Fri 9.30am-5.30pm 03444 775 774

Text Service: 07537 416 905

NCC Customer Service Centre can arrange for the person you are caring for to have an assessment.

Call 0300 500 80 80

Monday - Friday 08.00 am - 8.00pm

Or you can email them directly Email: enquiries@nottscc.gov.uk

Visit the NCC Website: http://www.nottinghamshire.gov.uk/

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

When you are going through a difficult time, it can be very easy to keep your worries to yourself and believe that you are the only one experiencing such painful feelings. While we all have our own ways of coping, information and support can make a huge difference.

Counselling Directory was set up by a team who know how difficult it can be to find the support and information you need. Being a team who between us have experienced various mental health issues, we know how it feels to be overwhelmed, isolated and somewhat lost.

Through our own experiences, we have learnt how important having relevant information is and how the right support can help transform lives.

Our journey inspired us to share what we have learnt along the way with others. Our team is passionate about counselling and we want to promote the huge benefits talking therapy can have. We know how important it is to find the right counsellor for you and we are dedicated to making that process as simple as possible.

Contact us by phone 

Tel: 0333 325 2500 

Monday 9.30am to 5pm
Tuesday - Thursday 9am to 5pm
Friday 9am to 4pm

Supporting someone during Covid-19

Checking in on your family, friends and colleagues is always important. But as the coronavirus pandemic continues, this is more important than ever.

Lots of us have felt worried about the coronavirus pandemic, and everyone will feel differently about the changes to lockdown restrictions.

If someone’s feeling anxious or worried, you don’t need to be an expert on mental health to support them. Think about using our three top tips:

1) Check in

If someone doesn’t feel ready to meet face-to-face, picking up the phone, having a video call, starting a group chat or messaging someone on social media lets them know you are there to talk and ready to listen.

2) Listen and reflect

Whether you have a mental health problem or not, this will be a challenging time for our mental health and wellbeing. If someone opens up to you, remember that you don't need to fix things or offer advice. Often just listening, and showing you take them seriously, can help someone to manage.

3) Ask questions  

Ask how people are managing, and ask again if you're worried they aren't sharing the full picture. Asking again, with interest, can help someone to open up and explore what they're feeling.

If you are in need of mental health advice and information in relation to Covid-19, our partners Mind and Rethink Mental Illness have a number of resources at the bottom of our web page.

General enquiries

The Time to Change team is currently working from home in line with Government advice on Covid-19. This means we are unable to respond to calls, voicemails or post. To get in touch, please email our team.

Email: info@time-to-change.org.uk

Time to Change is a growing social movement working to change the way we all think and act about mental health problems. We've already reached millions of people and begun to improve attitudes and behaviour.

Despite the progress we’ve made, we know that many people still don’t consider mental health relevant to them. They don’t believe mental health problems are likely to affect them or people they know.

But the reality is that mental health can affect anyone. Statistically, 1 in 4 of us will experience a mental health problem in any given year. That’s why our work is so important. No one should have to fear being treated differently because of a mental health problem. 

If you're looking for individual advice, information or support for you or someone else, unfortunately Time to Change can't provide that but there are lots of people who can - visit our Mental health help and support services page for a list of numbers to call.

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.

The first session is Free and then £1.50 thereafter.

The Group is run by Dave Bacon

Do you struggle with your mental and emotional wellbeing?

Would you be interested in trying one of our Creative Therapy courses?

Our 6 week Creative Glass programme is run in partnership with Dukeries Community Workshop. You will be guided through glass cutting, fusing, design and technique. The project runs on the grounds of ‘The Dukeries Academy’, New Ollerton on a Thursday from 1pm till 3pm.

Our ten week Creative Ceramics programme will allow you to try slab building, coiling, paint a pot and even a go on the potters wheel. Mondays or Wednesdays throughout the year 11am-1pm. On the Welbeck Estate.

Our 5 week Creative Wood Workshop is run in partnership with Dukeries Community Workshop. You will be guided through wood carving, general woodwork and pyrography.

The project runs on the grounds of ‘The Dukeries Academy’, New Ollerton on a Thursday from 1pm till 3pm.

Mind office Hours 9am – 4pm Monday – Friday

Complete the online form.

The Nottinghamshire Mental Health Helpline offers access to support for people who need emotional support or information about their mental health.

The service works alongside the Nottinghamshire Crisis Line, providing personalised advice, emotional support and information on coping mechanisms.

Our service also provides access to our online self-help content through Find Out More and Bite-size options (see below).

The crisis line number is 0808 196 3779 and is available to anyone in mental health crisis at anytime, anywhere across Nottingham and Nottinghamshire. Available 24 hours a day, seven-days a week, it’s the number to call if you are experiencing a mental health crisis and need immediate help. It’s open to people of all ages who need urgent mental health support.

I'm already a patient, how do I get help in a crisis?

If you, or the person you are concerned about are already being seen by our services, regardless of age, or you feel you need emergency treatment: During office hours call the local number for your area:

Bassetlaw: 0300 123 1804 (7.30am – 9pm) or 0115 956 0860 (9pm – 7.30am)

Outside office hours, you should call your local Crisis Resolution and Home Treatment (CRHT) Team. The CRHT teams are available 24/7 and will be able to offer you immediate telephone support and reassurance to ensure that you feel safe and to help you manage your distress.

For children and young people

Call the CAMHS Crisis number: 0115 844 0560

We provide a 24 hour, seven day crisis resolution service that offers assessments to people with significant mental illness who would otherwise be admitted to hospital.

This includes short term home treatment in order to minimise the risk of a patient being admitted to hospital and providing support to achieve recovery from crisis at home.

Our team is made up of a range of healthcare professionals including:

• doctors
• nurses
• occupational therapists
• support workers
• non-medical prescribers

We aim to discharge service users to the most appropriate services to meet their needs within six weeks of referral.

We also help service users to leave hospital sooner by providing intensive support in their own home.

This service is for men and women aged between 18 and 65. Patients over 65 who have already been accessing mental health services may also be referred.

We are still offering treatment via telephone and online. 

Nottinghamshire Head Office

Phone: 0115 896 3160
Email : enquiries@trentpts.co.uk

Coronavirus measuresThe NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS Staff while also ensuring services are available to the public as normal.We follow NHS guidelines and protocols and are able to continue to provide psychological therapy services. These services will be offered to you via telephone, webcam and other online packages as an alternative to attending one of our venues to ensure the safety of you and our staff. The outbreak of Coronavirus (COVID-19) has not prevented us from processing your referral to our service or delayed access to treatment. The only impact is we may not be able to offer face to face therapy throughout your treatment.If you are self-isolating please read NHS advice about staying home including how long to isolate for. You may also find Every Mind Matters and One You links useful is you are worrying a lot about Coronavirus. Coming Together as a CommunityThis is an unprecedented time in our history. This pandemic is having an impact on the health of our loved ones, and the way we live our daily lives. As we all continue to navigate these unique and evolving challenges, simple acts of courage, generosity and resilience can make a huge difference. So it’s important that we reach out and support each other.As our client’s navigate these difficult waters, we want you to know that Trent PTS stands ready to help you get the help you need as stated above, we are accepting new online referrals. The commitments we have made support and care for our employees is paramount. This ensures that we are ready and equipped to support our clients during this difficult time. The majority of our staff are now working remotely (in line with government guidelines). Thus ensuring that we can still provide this vital and necessary service. Fortunately, staying connected whilst in isolation is easier than ever in 2020. Phone your friends and family instead of texting. Alternatively, try video chatting or arrange virtual meet-ups to keep in close contact with loved ones. Finally, remember to exercise daily, as this will contribute to mental wellbeing.

Paying attention to workplace mental health has never been more important. Mental Health at Work is here to help you find what you need.

Things have changed again, and they continue to be difficult. We're here to support you. If you're worried about coronavirus, maybe we can help. We have several 'tool kits' with resources available to help those working from home.

It’s a place to go if you’re struggling to cope and you need immediate help. At the heart of the service is a team of volunteers who take people from crisis to calm every single day. As part of Our Frontline, Shout provides a free 24/7 text support service for anyone who's a key worker during the coronavirus crisis. Text KEYWORKER to 85258 to talk by text with a trained crisis volunteer.

Free wellbeing support by text for key workers.

Free wellbeing support by text for emergency staff.

Free wellbeing support by text forhealth & social care staff.

Mentell provides free circles for men aged 18+ to talk or just listen in a safe and confidential space.

Free of Advice: Members share their personal experiences without directing thoughts, feelings or beliefs to any other member within the circle.

Free of Commitment: You are free to come to Mentell’s circles as and when you choose. You will never be asked to make any formal commitments. Members have free access for life.

Free of Judgement: The circle is a space for people to share sensitive thoughts and feelings, you are invited to do so free from any judgement.

Respect: Regardless of background, faith, beliefs or appearance, every member has the right to be respected for who they are.

Confidentiality: Your personal details and the information that you share within the circle, stays within the circle.

During this difficult period, CISWO is continuing to provide our personal welfare service and are accepting referrals from individuals themselves, family members and other agencies. The majority of our services can be delivered remotely and we are working hard to provide support by telephone, email, and post.

Our free and confidential service includes;

Assistance with welfare benefit applications and industry related compensation schemes.

Advice on mining related issues including illness and disability.

Help to access mobility equipment including walking aids and wheelchairs.

Support to reduce loneliness and social isolation.

Advocacy to enable you to express your views and concerns, and defend and promote your rights, including access to information and services.

Emotional support including loss and bereavement, illness and caring responsibilities.

Financial assistance at times of exceptional hardship through CISWO grants or assistance through other agencies and charities.  Access to holidays and convalescence.

Access to CISWO educational grants for former mineworkers and their dependents. Our support is available to former mineworkers, partners, widows and any dependent children or adult dependents with a disability. We have also extended our services to those in our client group most in need, particularly those who are self-isolating and have limited local support and can provide access to essential shopping and prescription collection in some areas.

Please contact your local office if you think we can help:

NorthEngland@ciswo.org.uk South England Welfare Offices, Berry Hill Lane, Mansfield, Nottinghamshire, NG18 4JR. 01623 625 767

Evidence suggests that around 70% of people who suffer with PTSD in the UK do not receive any professional help at all, and many of those who are aware they have it are not getting the help and support they need.

Our charity aims to raise awareness of PTSD in three main areas – it’s causes, symptoms and the treatments available. These 3 areas are of vital importance to those suffering with the condition.

Causes: Many people have pre-conceived ideas of PTSD, and what can cause it. There is a widespread misunderstanding that PTSD only affect veterans, or those in the armed forces (likely due to it’s previous name of shell-shock) but it can infact affect anyone, of any age. It’s vital that people are aware if they (or a friend or family member) have suffered a trauma, they should be mindful of trauma symptoms, and the possibility of PTSD.

Symptoms: There are two areas in which knowing the symptoms of PTSD are useful. The first is that people may recognize the symptoms in themselves (or a friend or family member) and reach out for help – starting their recovery process. The other is those who are suffering with PTSD, can understand that what they’re thinking or feeling, or how their body is reacting, is ‘normal’ for someone with PTSD – this can be of huge comfort knowing that once the PTSD is resolved, those symptoms will be too. Some symptoms of PTSD feel totally unconnected to the original trauma or the condition itself, so it’s really important people can recognize just how PTSD can affect them.

Treatments: PTSD is a misunderstood condition in many ways – and no more so than the treatments available. As PTSD arises from a specific trauma (or a number of traumas or sustained traumas) it means that the issues and symptoms can be resolved, and effectively treated. There are a variety of therapies and activities than can help ease PTSD symptoms, some immediate, and some longer term, but the current NICE guidelines recommend EMDR and CBT as the main options for the treatment of PTSD.

In addition to those suffering (and those around them), it’s vital that healthcare professionals are aware of all of these elements to look out for in their patients to avoid misdiagnosis, incorrect treatments and lack of the best resources for their patients.

Coronavirus and mental wellbeing

The impact and experience of the coronavirus (COVID-19) outbreak has been different for everyone, as has how we have reacted, but there's no doubt it's been a really difficult time for us all.

That's why it's so important to do what we can to look after our mental health and wellbeing – now more than ever – and to reach out if you need support.

Job and money worries

Feeling stressed about money can affect your mental health. Here are 8 things you can do to feel more in control.

• Coping with money worries and job uncertainty

10 tips to deal with change

See what you can do to look after your mental health and wellbeing in the face of uncertainty.

• How to deal with change and uncertainty

Worried about coronavirus?

Read our 10 top tips to help you manage anxiety about COVID-19.

• 10 tips to help if you are worried about coronavirus

Working from home tips

Get ideas and advice to help you manage and look after your mental health if you're working from home.

• 7 simple tips to tackle working from home

Coping with loneliness

Read our 7 simple tips to help you cope with feeling lonely during the coronavirus outbreak.

• What you can do if you feel lonely

How to sleep better

See some easy things you can try to make a change if the coronavirus outbreak has left you struggling to sleep.

• How to fall asleep faster and sleep better

Staying at home

Taking care of your mind as well as your body is really important if you are staying at home. Find out how to stay on top of your mental wellbeing.

• Mental wellbeing while staying at home

Help for parents and guardians

Advice on looking after the mental health of those you care for.

• Looking after children and young people during coronavirus

Back to school

Get ideas and advice on how to make being back in education as straightforward as possible.

• Coronavirus and going back to school or college

Further support

For mental health support

The Every Mind Matters platform provides advice on common mental health concerns, how to look after your mental health and wellbeing, and where to get further support.

If you are concerned about your mental health, visiting your GP is a good place to start, or you can call 111 for further advice.

In most areas, you can also refer yourself for free, non-urgent, NHS psychological therapy services, called IAPT (Improving Access to Psychological Therapies) services.

If you need further support

For non-urgent personal medical advice, please visit the NHS website or discuss with your GP.

If you have an urgent, non-emergency medical concern, please call 111 to speak to a fully trained adviser.

In a life-threatening emergency, call 999.

Bereavement

Grief affects us in different ways. Find sources of support and advice that can help if you are dealing with bereavement.

The Crisis Sanctuaries are for anyone near, or at crisis who need a safe space to talk.

The Crisis Sanctuaries are delivered through a partnership of Framework, Harmless, Turning Point and Mind, to collectively support the communities of Nottinghamshire.

Visit our website to find out more about low mood, anxiety, 5 ways to wellbeing, generalised anxiety, social anxiety.

Wednesday and Sunday evening 5.00pm - 12.00am. 

COVID-19 UPDATE

Due to restrictions imposed as a result of the coronavirus pandemic, you will be required to call ahead prior to visiting one of the Crisis Sanctuaries. This is to ensure that the Crisis Sanctuaries remain a safe and accessible place for visitors and staff.

WHAT TO EXPECT

Each Crisis Sanctuary will have 3 trained Crisis Intervention Workers who will provide recovery-focused crisis support in a trusted and consistent space for people who require out of hours mental health support. If required, onward community referrals will be made. If you would prefer not to attend the Crisis Sanctuaries, support can be provided via telephone or through video calling platforms.

LOCATIONS

There are Crisis Sanctuary located in the following areas of Nottinghamshire:
Worksop, Mansfield, Newark, Beeston, Sherwood, East Leake, City. Each Sanctuary is available twice per week in each location. Full addresses, contact details and times of opening are available in the timetable below.

WEEKLY PROGRAMME

Our service operates from a number of locations around Nottinghamshire - have a look at our website to see where we are open each day.

Our aim is share our experiences about our struggles, in the hope it will show others its good to talk and hopefully help others along their journey. We hold regular walk and talk groups with a mixture of all ages, background, male and females. We also have live blogs and videos where we discuss mental health and provide each other with support. Please check out our Facebook page for more details. Everyone welcome.

With many of us starting to return to work, we may be experiencing mixed emotions. Chat online to qualified counsellors qwell.io If you feel like you need some support, explore our supportive mental wellbeing community for adults. Read and write articles Get online support from the Qwell community Set personal goals and record how you feel.

Qwell is a FREE, anonymous, confidential and safe online emotional wellbeing service, offering professional support, information, discussion boards and more for adults.

Access 365 days a year to counsellors who are available from: 12 noon-10pm Monday- Friday 6pm-10pm Saturday and Sunday

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