As an independent charity, we work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve. We help people feel safer and find the strength to move beyond crime. Our support is free, confidential and tailored to your needs.

If you’ve been affected by crime, we can give you the support you need to move forward. Our services are free, confidential and available to anyone in England and Wales, regardless of whether the crime has been reported or how long ago it happened. Choose from a number of ways to contact us. 

Contact by email using online form. https://www.victimsupport.org.uk/help-and-support/get-help/request-support

National Helpline 0808 168 9111

Local Notts Helpline 0300 303 1967

The none emergency contact number is 101 and this can be used anywhere in the country to contact the local police for the area which you are calling from

YoungMinds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. Driven by their experiences we campaign, research and influence policy and practice. We also provide expert knowledge to professionals, parents and young people through our Parents' Helpline, online resources, training and development, outreach work and publications.

YoungMinds does not offer advice to young people – our helpline service is for parents or carers worried about a child or young person.

Free Parents' Helpline:  0808 802 5544    9.30-4pm

Parents' Online contact form: https://youngminds.org.uk/contact-us/parents-helpline-enquiries/

Online Resources for Young People:  http://www.youngminds.org.uk/for_children_young_people

Young person's crisis messenger: Text YM85258 if you are experiencing a mental health crisis. 24/7 response

Our office is open from Monday to Friday, 9.00am until 5.00pm

We offer support to both single young people aged 16-21, (up to 25 in exceptional circumstances) and also to young parents aged 16-19. Priority will always be given to those aged between 16 and 17.

We offer a package of good quality accommodation partnered with individually-tailored support plans.  These are reviewed regularly to ensure your plan is working for you and can be reviewed any time at your request.

We also offer a regular programme of activities to encourage our young people to build confidence, learn new skills, and get involved in the community.

Ultimately, it is the aim of New Roots to support all service users to develop independent living skills and make the transition to suitable and permanent accommodation. The length of stay depends upon individual need, but can be anything between 6 months and 2 years.

Referrals are made by Notts County Council Family Services.

Opening Hours: Monday - Friday 08.00 am - 8.00 pm Saturday 09.00 am - 5.00pm

The service supports Victims and survivors to be resilient and in doing so are less likely to be re-victimised; empowered to cope and recover from crime and anti-social behaviour by timely and effective victim-centred support from local services, families and communities.

Victims do not have to report a crime to access the service. Victims of both recorded and self-reported crime are tracked at all points in their journey and given access to information, practical support and advice and where appropriate, referral to ‘cope, recover and empowerment’ support services in their local communities.

Victim CARE ensures that the support will be victim-centred and outcome focussed. It will ensure that the needs of the victim are considered and supported at every stage of the criminal justice process.

The service is provided by a team of experienced professional case workers, giving one to one support to victims of crime and ASB. The team is supported by a committed and highly trained team of volunteers. The aim is to improve victims’ experience with the criminal justice system and associated support services.

Types of support

Victims of crime and anti-social behaviour benefit from enhanced help and support with a new-style service, designed around the needs of victims to help them cope and recover from their experience and empower them to become more resilient

• Tailored emotional and practical support, advocacy and restorative justice determined through a ‘needs assessment’, focusing on the level of harm caused by the crime and the vulnerability of the victim.
• A dedicated Caseworker providing one to one support to each victim, making it less stressful for them and reducing the number of times they are asked to tell their story
• Access to restorative justice services arranged by the Caseworker, which could include facilitating dialogue with a person with a conviction. Restorative justice brings those harmed by crime or conflict and those responsible for the harm into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward.

LGBT+ Service offers a range of confidential one-to-one appointment based and group specialist support to young people identifying as Lesbian, Gay, Bisexual, Trans and any other identities, or those questioning their gender identity or sexual orientation. Parents and carers support is also available.

LGBT+ Service provides a safe and non-judgmental place where young LGBT+ people can be themselves, meet new friends, take part in activities and access specialist support from trained and professionally qualified staff, on a range of issues including:

• Emotional and social support
  •Coming out
  •Sexual health advice
  •Tackling discrimination and hate crime reporting
  •Information on LGBT rights and legislation
  •Accessing LGBT+ health services
  •Support with issues in school and college
  •One-to-one counselling or family mediation.

Weekly group sessions are:

11-16 LGBT+ Group – Thursdays 3-6pm

16-25 LGBT+ Group – Wednesdays 5-8pm

Monthly group sessions are:

Trans and Gender Diverse Group -  First Thursday of every month 6:30-8:30pm

Parents and Carers Group – Third Wednesday of every month 6-7:30pm

Referrals to all services can be made by professionals working with young people or families of young people. Self-referrals can be made by young people aged over 13. All referral forms can be found on the website https://www.lgbtplusnotts.org.uk/

Have you or someone you know been a victim of a hate crime or hate incident?

Hate crimes and incidents come in many different forms. It can be because of hatred on the grounds of your race, religion, sexual orientation, transgender identity or disability.

Hate crime in any form is wrong. That is why it is important that if hate crime happens to you or someone you know, that you report it.

On this website, you can:

• find out what hate crimes or hate incidents are.
• find out about the ways you can report them.
• report using the online form.
• find information about people that can help and support you if you have been a victim.

Reporting makes a difference – to you, your friends, and your community. By reporting hate crime when it happens, you can help stop it happening to someone else. You will also help the police to better understand the level of hate crime in your local area, and improve the way they respond to it.

All reports should be made using the online form available on the 'Reporting online' page on the website.

Emotional and practical support for LGBT+ people experiencing domestic abuse. Abuse isn’t always physical- it can be psychological, emotional, financial and sexual too. Speak out, don't suffer in silence.

Opening Times:

10am – 5pm Monday
10am – 5pm Tuesday
10am – 8pm Wednesday
10am – 8pm Thursday
10am – 5pm Friday

1pm – 5pm Tuesday is trans specific service.

Online chat:

5pm - 8pm Wednesday
5pm - 8pm Thursday 

We welcome all transgender people and their partners, regardless of gender, sexual orientation, race, creed or colour and all varieties from the nervous newcomers to those who are experienced and confident in their preferred gender.

Together with our sister organisations, since 1966, we’ve been at the forefront of supporting the transgender community, together with their partners and families, as well as advising and training on transgender issues.

Improving the Health & Wellbeing of Bassetlaw Residents through supported access and navigation in to local services and support

Ring 01909 476118 to speak to a local Community Advisor about all of your wellbeing needs

This service is available Monday - Friday 09.00 - 5.00 pm

Or you can email for support 24 hours a day. ( Your email will be picked up by an Advisor the next working day )

You can email. Communityadvisor@bcvs.org.uk

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.