Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

Nottinghamshire Women’s Aid Ltd exists for the benefit of all women, young people and children experiencing physical, mental or sexual abuse in their relationships. We offer information, advice, access to (temporary) accommodation, ongoing support and aftercare.

Women’s Aid recognises that violence against women results from the unequal position of women in society. We are opposed to all forms of emotional and physical violence and abuse against women, young people and children. We are committed to the principle of self-help and self-determination and encourage women seeking advice, information, support or refuge to determine their own future. 

Drop-ins Tues 5-7pm, Thurs 10am-12noon

These centres provide local families with young children - or a baby on the way - with the facilities and support they need.

Information about local services for children, young people and their families including child care and help available to pay for it

Training opportunities for parents/carers delivered by local colleges and other training providers

Tailored packages of support are available if required

Provides a fun, safe place for children to play and develop, a place for families to talk to each other.  This could be in the centre, community venue or local toddler group.

A chance for all parents including fathers and young parents to get health and parenting advice and support from midwives, health visitors, family support workers and many more

Quality play and early learning experiences provided by children's workers, childminders, day care settings and schools; all supported by a teacher.  This includes funded education for all three and four year olds for 12.5 hours per week.

Links with Job Centre Plus if you are considering new opportunities in employment or training , or need advice on benefits

All services aim to be inclusive for children and parents with additional needs, linking with specialist services and early support.

Opportunities to volunteer and be part of the management, planning and evaluation of children's centres and have a say about local services.

Our committed, friendly and well-qualified childcare team provides high-quality care and learning opportunities for children aged between 0-11 years. We follow the Early Years Foundation Stage (EYFS) with a focus on learning through play and we actively encourage parents to become involved in the life of our setting. 

We are open from 7.30am — 6pm Monday to Friday, 51 weeks of the year, excluding bank holidays and three staff training days.

The Ladybirds group is for the 6-week to 2 year olds. This room is calm and inviting, with age-appropriate toys and a dedicated outside play area.

The Caterpillars group is for 2 to 3 year olds. This group is on a steep learning curve with their language and communication and physical development.

The Butterfly group is for the 3 to 5 year olds. This group is playing and learning fast, developing and growing in their understanding. The Butterflies have the free 15-hour entitlement and are reaching their Early Learning Goals ready for school.  September 2017 will see us offering 30 hours free childcare for this age.

After-School Club: We have staff running an After-School Club for older children. Activities range from cooking to games in the sensory garden.

Newark Women's Aid is a small, friendly, independent, local charity providing specialist services to support women with or without children who have experienced physical, sexual, emotional, psychological or economic abuse from a partner, ex-partner or family member.  Our aim is to support, inform and empower women to enable them to rebuild their lives and make informed decisions to determine their future and establish and maintain their independence.

Newark Women's Aid was established in 1975 to meet these aims and opened a refuge, one of the first in the country, to provide direct access accommodation with support services for women and children who have been made homeless because of domestic violence and abuse.   To date  we are proud to have supported  4,200 women and 6,400 children.

Our Refuge provides immediate access, safe, temporary accommodation with support services, advice and information for women with or without children who have been made homeless due to any form of domestic violence.   We can shelter seven families at any one time. 

Staying in Refuge can be a very positive experience for women and children, enabling them to recover from their traumatic experience, take stock of their lives and feel safe in the knowledge that there are support workers on hand to offer information regarding welfare benefits, legal, housing and education options and also provide invaluable emotional support, enabling women to make informed decisions to determine their future.

Our support workers understand the complex feelings and anxieties a woman experiences when she has suffered domestic abuse, and Refuge provides a lot more than just safe accommodation; it also offers services aimed at informing and supporting women, and facilitating access to those services.   The huge burden of having to find out about services available, where they are, who to speak to, making appointments and travelling from one to the other, often with young children, at possibly the most traumatic time of her life, is much less stressful with the support available.

Domestic Abuse Support workers provide individual, group and family support aimed at reducing the impact of domestic abuse on the emotional health and wellbeing of women and children.  Support is also provided to parents to help them to understand and respond in a positive way to the feelings and behaviour of their children.

Move-on and Resettlement support is available to all women and children when they leave the Refuge.

Our Women's Outreach Service is a community based, free confidential service providing support, advocacy and information for women who live in the Newark & Sherwood area who have experienced or are living with domestic abuse from a current or former partner.   

The aim of the service is to enable women to discuss issues relating to their experiences freely and without judgement;  to provide information on available options and support women in whatever decisions they make;  to access agencies to enable women to live as safely as possible in their own home and remain within their own community;  and support to help women deal with feelings of isolation and their experiences of domestic abuse, enabling them to move forward with their lives.

Support is offered on a one-to-one basis in a safe venue, with telephone/text support also available.

To Access any of the above Services, call us on 01636 679687

For Free & anonymous advice if you think a child is being abused - 0800 028 0285

NCC Customer Service Centre can arrange for the person you are caring for to have an assessment.

Call 0300 500 80 80

Monday - Friday 08.00 am - 8.00pm

Or you can email them directly Email: enquiries@nottscc.gov.uk

Visit the NCC Website: http://www.nottinghamshire.gov.uk/

Improving the Health & Wellbeing of Bassetlaw Residents through supported access and navigation in to local services and support

Ring 01909 476118 to speak to a local Community Advisor about all of your wellbeing needs

This service is available Monday - Friday 09.00 - 5.00 pm

Or you can email for support 24 hours a day. ( Your email will be picked up by an Advisor the next working day )

You can email. Communityadvisor@bcvs.org.uk or partnershipofficer@bcvs.org.uk

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.