Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

Support for Lesbian, Gay, bisexual and transgender people experiencing domestic violence.

Nottinghamshire Women’s Aid Ltd exists for the benefit of all women, young people and children experiencing physical, mental or sexual abuse in their relationships. We offer information, advice, access to (temporary) accommodation, ongoing support and aftercare.

Women’s Aid recognises that violence against women results from the unequal position of women in society. We are opposed to all forms of emotional and physical violence and abuse against women, young people and children. We are committed to the principle of self-help and self-determination and encourage women seeking advice, information, support or refuge to determine their own future. 

Drop-ins Tues 5-7pm, Thurs 10am-12noon

Newark Women's Aid is a small, friendly, independent, local charity providing specialist services to support women with or without children who have experienced physical, sexual, emotional, psychological or economic abuse from a partner, ex-partner or family member.  Our aim is to support, inform and empower women to enable them to rebuild their lives and make informed decisions to determine their future and establish and maintain their independence.

Newark Women's Aid was established in 1975 to meet these aims and opened a refuge, one of the first in the country, to provide direct access accommodation with support services for women and children who have been made homeless because of domestic violence and abuse.   To date  we are proud to have supported  4,200 women and 6,400 children.

Our Refuge provides immediate access, safe, temporary accommodation with support services, advice and information for women with or without children who have been made homeless due to any form of domestic violence.   We can shelter seven families at any one time. 

Staying in Refuge can be a very positive experience for women and children, enabling them to recover from their traumatic experience, take stock of their lives and feel safe in the knowledge that there are support workers on hand to offer information regarding welfare benefits, legal, housing and education options and also provide invaluable emotional support, enabling women to make informed decisions to determine their future.

Our support workers understand the complex feelings and anxieties a woman experiences when she has suffered domestic abuse, and Refuge provides a lot more than just safe accommodation; it also offers services aimed at informing and supporting women, and facilitating access to those services.   The huge burden of having to find out about services available, where they are, who to speak to, making appointments and travelling from one to the other, often with young children, at possibly the most traumatic time of her life, is much less stressful with the support available.

Domestic Abuse Support workers provide individual, group and family support aimed at reducing the impact of domestic abuse on the emotional health and wellbeing of women and children.  Support is also provided to parents to help them to understand and respond in a positive way to the feelings and behaviour of their children.

Move-on and Resettlement support is available to all women and children when they leave the Refuge.

Our Women's Outreach Service is a community based, free confidential service providing support, advocacy and information for women who live in the Newark & Sherwood area who have experienced or are living with domestic abuse from a current or former partner.   

The aim of the service is to enable women to discuss issues relating to their experiences freely and without judgement;  to provide information on available options and support women in whatever decisions they make;  to access agencies to enable women to live as safely as possible in their own home and remain within their own community;  and support to help women deal with feelings of isolation and their experiences of domestic abuse, enabling them to move forward with their lives.

Support is offered on a one-to-one basis in a safe venue, with telephone/text support also available.

To Access any of the above Services, call us on 01636 679687

For Free & anonymous advice if you think a child is being abused - 0800 028 0285

Equation provides information to survivors of domestic violence about where to go for help, campaigns to change damaging attitudes about gender and relationships, and provides practical and emotional support to men experiencing domestic abuse.  Individuals are supported to gain the confidence to speak out against domestic violence and gender inequality and helped to gain the self-esteem to recognise their rights to a healthy relationship.  Also provides support to young people involved in unhappy relationships

If you are a man experiencing domestic abuse

Call Equation’s domestic abuse service for men on 0115 960 5556

• For men aged 18 or over living in Nottinghamshire County
• For men aged 16 or over living in Nottingham City
• Available Monday – Friday 9.30am-4.30pm
• 24-hour confidential answerphone service
• Talk confidentially about your situation
• Find out what your options are
• Receive guidance and support

If you are a woman experiencing domestic abuse

Call the local 24-hour helpline on 0808 800 0340 run by Women’s Aid Integrated Services

• For all women aged 18 or over in Nottingham(shire)
• Available any time
• Free from landlines and most mobiles
• Instant language interpretation available
• Talk confidentially about your situation
• Talk about any form of abuse: emotional, physical, sexual or financial
• Find out what your options are and get practical support
• You can get help with planning to leave or finding emergency accommodation

Our vision

Our vision is that women and their families who are affected by domestic abuse in Broxtowe are empowered to feel safe, to take control of their lives and to lead safer lives.

Our Goals

Women receive an excellent bespoke service from Broxtowe Women’s Project
We believe that all women and their families who are affected by domestic abuse should receive high quality care and support. We take a holistic approach to deliver excellent services that are tailored to the needs of the individual. Our service users remain at the heart of all our service development.

Women have access to other supportive services
We believe that women experiencing domestic abuse should have access to appropriate housing, emergency services and wraparound support. We work to equip agencies with the knowledge and understanding to effectively support women.

Women are empowered
Women are empowered, able to live safely and take control of their lives.

Our community is aware of domestic abuse
Everyone in Broxtowe has a greater awareness of domestic abuse and its impact.

Children are safe and happy
The children of women experiencing domestic abuse live safer lives and are happy, confident and successful.

The helpline is answered by fully trained female support workers and volunteers, who will answer your call in confidence. All calls to the domestic violence helpline are free from mobiles and landlines. We can support survivors of domestic abuse, friends and families, and professionals who are in contact with domestic violence survivors.

Before you call

Be sure that you are safe when you call the helpline. This means that the perpetrator of the abuse is not in the same property as you (even if they are in another room, the garden or asleep). The helpline worker needs to ensure you are not overheard to keep you safe from harm. It’s important to be aware that the perpetrator of the abuse may overhear your call and any information provided by the helpline worker. Be prepared to not get through immediately

Voicemail Service

Due to high volume of calls, it is not always possible for a caller to connect immediately to a helpline worker during our peak times of 9.30-3.30pm Monday to Friday. The voicemail service provides information on safety and alternative sources of assistance and allows callers to leave a message to be called back. Message are checked regularly and calls returned if it is safe to do so. If you’d prefer not to leave a message, you may find it is easier to get directly through to a helpline worker between 7pm and 7am.

Have a pen and paper or something to write on. The helpline worker may give you telephone numbers of relevant services or of refuges, or a reference number for your call.

Leave a voicemail. If you are calling on behalf of someone else, don’t leave their details on the voicemail system. The domestic violence helpline will never return a call from a third party. This is because we cannot guarantee that the the person is alone and safe, or that they have given their consent for the helpline to call them.

If you are unable to call you can also receive support from the Helpline workers via email. We will respond to your email within 5 working days. When you email the Helpline it’s very important that you specify when and if it is safe to respond and to which email address. The National Domestic Violence Helpline can only offer limited information by email as we don’t have the resources to provide on-going support or in-depth information in this way.

Please note we can not respond to emails by telephone as safety may be compromised. If you require an urgent response or need in-depth emotional support please call the number above.

Safeguarding children. Women’s Aid is clear that even if a child is not being directly hurt, witnessing physical, verbal and emotional abuse can have a serious detrimental effect on him/her. Women’s Aid aims to give each woman space to explore her options and support her to make safe choices for her and her children. However, if we consider a child is at risk we have a duty to take appropriate action to minimise the risk of harm. This may include working with a woman to contact Children’s Services or, where necessary, making a referral ourselves.

The Mix is the UK’s leading support service for young people. We are here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or our free

If you’re under 25 and need help but don’t know where to turn call us for FREE on 0808 808 4994. We’ll explore your situation with you and find organisations that may be able to help you further. We’re open from 11am to 11pm every day.

One to one chat allows you to live message our trained helpline supporters about any issue that is troubling you. Our team is trained to help you explore your situation and find organisations which might be able to help you further. We offer a non-judgemental service so you can speak to us about any issue. We’re open from 11am to 11pm every day.

We want to help you find the information you need. The more you are able to tell us about your current situation, the more we will be able to help. You can email the helpline at any time and we aim to respond within 24 hours.

Visit our website: http://www.themix.org.uk/

Notts Women’s Aid Ltd provides refuge services in the Bassetlaw & Mansfield areas. The refuges aim to meet the needs of women, children & young people escaping domestic violence by offering 24 hour safe emergency accommodation, practical help, support, information & guidance. Boys up to 17 in Bassetlaw & 16 in Mansfield. Our Refuge team staff comprises of women & children/young people’s support workers who are specialists in domestic abuse. They will respond in a non-judgemental way to provide support to work through individual experiences & empower women & families to move forward with their lives without persuasion or prejudice.

With group treatment, which includes support from their mothers, children can begin to resolve the trauma that they have experienced. They do this through telling their experiences & receiving validation by adults & peers they can trust. The aim of the programme is to create a safe space for children & provide them with the opportunity to disclose, process & understand the violence & abuse that they have witnessed.

These services provide a lifeline to women and their children, offering safety and support in a peaceful homely environment.  Here you can leave the sense of isolation behind and find friendship. We help women take back control of their lives and make a fresh start. 

We believe passionately that for a woman who comes to our refuge this is an opportunity to make the fresh start they want to lead a safer, more fruitful and fulfilling life.  Many women have been made to feel for years worthless and guilty that the abuse is ‘all their own fault’.  Controlling behaviour and constant criticism leads to a lack of confidence that has grown over time.  One of our key goals is that women who feel like this realise that it is NOT their fault, and our programmes and staff will help you on a journey to rebuild your confidence and plan for the bright future that you want for yourself; a future in which there is no place for an abusive relationship.

Midlands Women’s Aid welcomes direct referrals from anyone who feels they are subject to domestic abuse whether violent or non-violent.  You will not be charged and the number will not show on your mobile phone bill.

We cover Ashfield, Broxtowe, Gedling, Nottingham City and Rushcliffe. We run a wide range of services including the 24 hour Nottingham and Nottinghamshire Freephone Domestic and Sexual Violence Helpline. This is where you can speak to one of our specialist trained female support workers 365 days a year.

We’ve been doing this for almost 40 years and we’re passionate about helping anyone affected by domestic abuse women and their children to stay as safe as possible and to recover from the harm of domestic abuse.

We offer

• Crisis support and drop ins
• Ongoing one to one support
• Refuge accommodation (BMER and Dispersed Refuge service)
• 12 week healthy relationship programmes (The Freedom Programme)
• Therapeutic groups for mums and children
• One to one support for teenagers
• Foster care for family pets