For debt problems call 01909 498890 or for general problems call 0300 4568369. For cancer-related money problems call 01909 498889.

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

COVID19 update, 29th July 2020 - for further information please visit https://www.bassetlaw.gov.uk/coronavirus-covid-19/

Help with paying your rent and Council Tax through the Housing Benefit and Council Tax Benefit schemes.

Especially in a pandemic we believe everyone has the right to a better future.

Framework's Bassetlaw tenancy support service provides flexible housing related support for people who live in their own home or tenancy.  We work to prevent homelessness, promote independence and ensure that the people we support can sustain their homes.  We offer an individual support plan around: benefits, homlessness prevention, attending court, rent arrears, money management, debts, training and help with social inclusion.

COVID19 update, 29th July 2020 - for further information please visit, https://www.bassetlaw.gov.uk/coronavirus-covid-19/

The Council's Homelessness Service provides advice, assistance and support to individuals and families who are homeless or likely to become homeless.

Especially in a pandemic we believe everyone has the right to a better future.

Providing quick access short stay housing for homeless men, women, couples and people with dogs. It is open 24 hours per day, 7 days per week. We seek to provide residents with a wide range of housing options to meet individual long term housing needs.

24 hours a day 7 days a week. 

Help in a crisis during Coronavirus COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.

Visiting: Contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

CAMHS stands for Child and Adolescent Mental Health Services. It’s the part of the NHS which helps children and young people who have problems with their thoughts or feelings. We can help people until they are 18.  If someone like a teacher or your doctor is worried about you, they can write to CAMHS to see if we can help you. This is called making a referral. The person who is going to write to us has to get your permission first. As long as we think you are able to decide, it's up to you whether or not we let your parents know.

If you are having trouble with your thoughts or feelings talk to your parents or carers, or an adult you trust.  There is a useful website called Health for Teens that you may find useful:  http://www.healthforteens.co.uk/

Most children who get help from CAMHS see one of our community teams. This normally means you will come to see us for weekly appointments at one of our bases, at a health centre or at your school.  We have lots of people working for us who can help you in different ways. These include:

• family therapists – who talk through problems with you and your family
• CAMHS social workers – who support children and families through difficult times
• family support workers – who can give advice to your parents or carers
• mental health practitioners – who support young people and their families to bring about positive change
• psychologists – experts in how people think and act
• psychiatrists – doctors who work on thoughts and feelings
• art psychotherapists – who can help you by using art and music

For more information visit our website: http://bit.ly/2sQl6GD

Information for parents and carers can be found at: http://bit.ly/2sgBCkS

As well as our community teams, we have some teams which work on other difficulties. These include:

• Problems with eating
• Problems with drugs or alcohol
• Psychosis – when someone hears or sees things which aren’t there
• Intellectual disability – when someone finds it difficult to communicate or understand things

To provide support, advice and guidance to parents or parents to be age 13 - 21 (male or female).

Various centres throughout Bassetlaw.

Children’s charity working across South Yorkshire with children, young people and families who are at risk or affected through running away or going missing

We provide a helpline, webchat and texting service to enable young people to contact us.  Our project workers deliver a succesful MISPER scheme for young runaways who are reported missing to the police and subsequently returned home.  They visit them and their families to provide ongoing support.
In 2007 SAFE@LAST opened a childrens refudge to provide short term accommadation, this is the only facility of its kind in England.  We also visit schools/groups as part of our prevention and education work.

We provide housing with support for young people aged 16-21 who are homeless or threatened with homelessness. 

We work in partnership with New Roots to deliver these services throughout Newark and Sherwood and Bassetlaw. The service accommodates young people with a variety of support needs. It operates a Core and Cluster model for young people which means the young persons support package and accommodation is reviewed to reflect their changing needs. 

The accommodation varies, there are bedsits with shared facilities, bedsits with their own facilities and self contained properties within the local community. All of our properties are fully furnished. 

Our support package focuses on gaining training, employment and independent living skills at the heart of these communities. 

A supported housing project foryoung people that provides a named keyworker for each resident, and assessments tailored to meet individual needs.

The scheme aims to help young people to gain employment, increase independent living, gain essential life skills and gives support in gaining qualifications.

https://www.healthforteens.co.uk/

Get help with all kinds of things like: Healthy eating, Sex, emotional Health, bullying, smoking, alcohol Drugs, self-harm, Contraception , relationships

Zero tolerence to bullying

On Twitter @healthforteens

YoungMinds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. Driven by their experiences we campaign, research and influence policy and practice. We also provide expert knowledge to professionals, parents and young people through our Parents' Helpline, online resources, training and development, outreach work and publications.

YoungMinds does not offer advice to young people – our helpline service is for parents or carers worried about a child or young person.

Free Parents' Helpline:  0808 802 5544    9.30-4pm

Parents' Online contact form: https://youngminds.org.uk/contact-us/parents-helpline-enquiries/

Online Resources for Young People:  http://www.youngminds.org.uk/for_children_young_people

Young person's crisis messenger: Text YM85258 if you are experiencing a mental health crisis. 24/7 response

STILL OFFERING SUPPORT THROUGH THE COVID PANDEMIC

Our office is open from Monday to Friday, 9.00am until 5.00pm

We offer support to both single young people aged 16-21, (up to 25 in exceptional circumstances) and also to young parents aged 16-19. Priority will always be given to those aged between 16 and 17.

We offer a package of good quality accommodation partnered with individually-tailored support plans.  These are reviewed regularly to ensure your plan is working for you and can be reviewed any time at your request.

We also offer a regular programme of activities to encourage our young people to build confidence, learn new skills, and get involved in the community.

Ultimately, it is the aim of New Roots to support all service users to develop independent living skills and make the transition to suitable and permanent accommodation. The length of stay depends upon individual need, but can be anything between 6 months and 2 years.

Referrals are made by Notts County Council Family Services.

COVID19 update, 20th August 2020 - Update from Childline
Because of the coronavirus, we've had to make some changes to how Childline works. For now, you can only speak to a Childline counsellor online or on the phone from 9am – midnight.

Available 24 hours a day, a confidential telephone helpline for those under 19 years old offering support and advice on any issue you are going through. 

Telephone:  0800 1111

Chat with a counsellor online or post on the message boards:  https://childline.org.uk/

Information for adults concerned about a child also available online.

Especially in a pandemic we believe everyone has the right to a better future.

Brighter Futures provides housing-related support for people in Nottinghamshire, who have a range of support needs and are at risk of losing their homes.

The service can support people who;

• have been assessed by Adult Health & Social Care but are ineligible for statutory services

• have a history that shows they might put their accommodation at risk without intervention and support

• have a need that is likely to require longer term but low level housing- related support.

We work with people who have a wide range of support needs, such as Autism, learning disabilities, Asperger’s or following a brain injury, or where they don’t meet the criteria for statutory adult social care, among others.

The service will be really flexible and service users will be able to have a say in how they are supported and what their needs are. We can help with finding accommodation, accessing specialist services, budgeting and claiming benefits among many other things.

We can offer support in a range of ways, which could include in own homes and in the community, to help maintain independence. The support is linked to the service user and not their tenancy, so if they move within Nottinghamshire we can continue to support them.

Based on the application, assessment and feedback that we receive from an agency, a member of the team will decide whether this service will be beneficial or not. If so they will be in contact within ten days of the referral.

If you would like to speak to anyone at Framework about the Brighter Futures service, you can contact the services in the areas below:

Bassetlaw - 2 Queen Street, Worksop, Notts, S80 2AN 
Tel: 0115 8504014
Email: bassetlawnass@frameworkha.org

Ashfield - Outram Street Centre, Outram St, Sutton in Ashfield, NG17 4AX
Tel: 01623 675418
Email: ashfieldnass@frameworkha.org

Mansfield - The Heath Community Centre, Fritchley Court, Oak Tree Lane Estate, Mansfield, NG18 3QE
Tel: 01623 675402   
Email: mansfieldnass@frameworkha.org

Newark and Sherwood - The Exchange, 38 Waterlane, Newark NG24 1HA 
Tel: 0115 850 4155
Email: newarknass@frameworkha.org

South Notts - Val Roberts House, 25 Gregory Boulevard, Nottingham NG7 6NX
Tel:  0115 970 9581
Email: southnottsnass@frameworkha.org

What does post-lockdown mean?

The government has officially eased lockdown rules, meaning as things stand right now, you’re allowed to meet up with more friends and family from different households, visit pubs and restaurants and even have your hair cut!

You still have to follow some social distancing restrictions and rules are slightly different depending on where in the UK you live.

For a full summary, see this BBC article.

Is the easing of lockdown a good thing?

For some people, the end of lockdown might feel like a huge relief. You can go out again! You can see your mates and you can do all the things you’ve been missing so much over the past few months.

But this isn’t the way everyone feels, and many of us might not feel at all ready to go back to “normality.”

• Though you may want to see your friends, the thought of putting yourself or others at risk of getting ill can be scary.
• You might be dealing with loss.
• You might be struggling with your mental or physical health.
• You might not want things to change.

How do I cope with all this change and uncertainty?

Uncertainty can be uncomfortable. When the future is hard to predict it can make you feel like things are out of your control, which can be scary.

Anxiety and fear are reasonable and natural responses to big changes.

If you feel this way there’s nothing wrong with you and there’s no need to feel embarrassed.

• Try talking to someone you trust about the way you’re feeling.
• Sticking to a routine can help to give you a sense of control, even if it’s something small like reading before bed or going for a walk at the same time every day.
• Try writing a list of all the things you can control.
• Get creative! Try singing, dancing, playing music or painting to express how you’re feeling.

What if I don’t feel comfortable going out yet?

Know that you don’t need to do anything you’re not comfortable with.

• Take things at your own pace.
• Communicate with your friends and family about how the changes are making you feel.
• If it makes you feel safer, stick to meeting people in the park in smaller groups.
• If you want to wear a mask when you see people then that’s fine too.

What if I’m shielding?

For those who are shielding (often people with long-term health conditions), the easing of restrictions won’t apply in the same way.

If you or someone in your family is shielding then it can be really stressful to see life returning to normal. It can also give you massive FOMO!

If you’re shielding or you’re worried about someone who is, know that you’re not alone.

Make sure you’re chatting to friends and family as much as you can. You can also chat things through with one of our team.

It might help to switch off from social media sometimes to avoid drawing comparisons.

Things are going back to normal, but I’m dealing with loss

Some people will have lost loved ones during the pandemic. It can be difficult to see normality returning when you’re dealing with grief and loss.

You may not have been able to see a loved one before they passed away. Restrictions may have meant that you couldn’t go to their funeral. This can make things feel twice as hard.

Grieving is one of the hardest things we go through, and everyone reacts differently. It’s ok if you’re struggling and it’s nothing to feel guilty about. But the fact that restrictions are easing also means that you can now see the people in your life that can support you through this time. Staying in touch with your friends and family can make a huge difference.

You might find our article on coping with grief helpful. Take a look at Barnardo’s article on coping with loss.

You could also sign up for bereavement counselling. You can get free counselling with The Mix here.

But, I liked some bits of lockdown!

Did you actually find lockdown nice and peaceful? Some people enjoyed the chance to slow things down and reconnect with the things they love doing.

You might also feel anxious about returning to school, university or to normal working life. But you’re not the only person who’ll be feeling this way.

• Make a list of all the things you enjoyed about lockdown, so you know which habits you want to keep.
• Talk to your employer or your teachers about what you need to feel comfortable going back to a more normal routine.
• Take things slowly; no one is forcing you to rush back to a faster pace of life.

Stay connected

No matter how you’re feeling about a post-lockdown world, it’s important to remember that we’re all going through this together, and there’s no perfect way of coping.

The key thing is to stay connected to those around you and make sure you feel supported and heard.

You might find these articles by Mind and the Mental Health Foundation helpful.

Speak to our team for free and confidential support on anything and everything that’s on your mind.

Next Steps

• If you're under 25 and would like free confidential telephone counselling from The Mix to help you figure things out complete this form and we'll call you to arrange your first session. 
• Mind offers advice and support to people with mental health problems. Their helpline runs nine to six from Monday to Friday. 0300 123 3393
• Anyone can contact the Samaritans on their 24-hour helpline to talk things through. 116 123
• Our Crisis Messenger provides free, 24/7 crisis support across the UK. If you’re aged 25 or under, you can text THEMIX to 85258
• AnxietyUK run helplines, email support, live chats and therapy services for people with anxiety disorders. 08444 775 774
• Chat about this subject on our Discussion Boards.
• Need help but confused where to go locally? Download our StepFinder iPhone app to find local support services quickly.

The Mix is the UK’s leading support service for young people. We are here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or our free

If you’re under 25 and need help but don’t know where to turn call us for FREE on 0808 808 4994. We’ll explore your situation with you and find organisations that may be able to help you further. We’re open from 11am to 11pm every day.

One to one chat allows you to live message our trained helpline supporters about any issue that is troubling you. Our team is trained to help you explore your situation and find organisations which might be able to help you further. We offer a non-judgemental service so you can speak to us about any issue. We’re open from 11am to 11pm every day.

We want to help you find the information you need. The more you are able to tell us about your current situation, the more we will be able to help. You can email the helpline at any time and we aim to respond within 24 hours.

Visit our website: http://www.themix.org.uk/

COVID19 update, 29th July 2020 - no drop in sessions at the moment but face to face visits have resumed.

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1 - 4 Sandy Lane, Partnership House ( Worksop ) - 11am - 4pm

Friday 11.00 - 4.00 Goodwin Hall, Retford

https://kooth.com/

Free, safe and anonymous online support for young people

The Furniture Project is run by a team of committed staff and volunteers, who are motivated by the desire to provide good quality re-usable household items to people and families in times of need. In meeting this need we are encouraged that our actions also help in the reduction of items going to landfill.

If you have furniture items to donate please get in touch. We are also always looking for volunteers

http://www.thefurnitureproject.net/

Coronavirus: ensuring a safe home during the crisis.

We need to stand together through this crisis.

Through our helpline, we’re hearing from people who are worried about how they'll pay the rent, whether they could be made homeless, or if they'll be stuck in unsafe housing. 

The government has paused evictions to protect renters but this is due to end in August. Many are losing their jobs and unable to pay their rent. With the housing element of Universal Credit far too low, people across the country are at risk of huge debts and even losing their home once the evictions ban lifts. More needs to be done. 

This is a national emergency and it’s right that government is treating it like that. But we will keep pressing them to ensure people have safe and secure homes to get through it. To achieve this, we need to:

• Increase housing benefit to cover the cost of average rents, and lift the benefit cap so people can access this money 
• Give judges real power to ensure no-one is evicted as a result of coronavirus
• Ensure anyone with nowhere safe to stay can access emergency accommodation where they can follow public health advice

Now more than ever people need a safe and secure place to call home.

Support our call for action to help those facing urgent housing issues at this time. 

Our free webchat service

Chat to an expert housing adviser online.

Our advisers are available to chat during the hours below:

• 9am - 5pm on weekdays

What to expect

• Most chats usually take around 20 minutes, but can be shorter or longer depending on your issue
• Please have any relevant paperwork, information or details about your situation to hand 
• You can let us know if you’d like us to email a copy of the chat to you
• We are unable to call you back, as we can only provide advice during the chat 
• Our advisers can help with housing issues in England only. If you’re in Scotland or Wales, you can get advice from Shelter Scotland and Shelter Cymru.

Before chatting to us, we recommend trying our housing advice pages to see if you can find the information you are looking for.

All of our advisers are busy right now. Please check back again soon.

If you're in urgent need

If our expert housing advisers are not currently available and you can’t find what you are looking for on our housing advice pages, or if you're struggling with any other problem, other services and support organisations might be able to help.

Our free helpline

Talk to an expert housing adviser if you're in urgent need of housing advice.

You should use this line if:

• you have nowhere to sleep, or might be homeless soon
• you have somewhere to sleep, but nowhere to call home
• you are/could be at risk of harm

Our helpline is open every day of the year:

• 8am - 8pm on weekdays
• 9am - 5pm on weekends

Helpline0808 800 4444

What to expect

Having relevant documents (tenancy agreements, council letters etc.) to hand will help us deal with your problem. When you do call, we'll ask you to explain what’s going on – and these documents can help us understand the situation. Having a pen and paper can also be helpful.

If our service is closed or you can’t get through

You could find the information you need in our housing advice pages. You can also get help on non-urgent housing issues from our dedicated webchat team.

If you're struggling with any other problem, other services and organisations might be able to help.

Text: 07507 329 952

Advice for Teens in Nottinghamshire

- Organisation: Nottinghamshire Healthcare NHS Foundation Trust
- Service: Nottinghamshire Healthy Family Team
- For: Young people aged 11-19
- Response time: Within 24 hours, 9am to 4.30pm Monday to Friday (except bank holidays)

Parentline for Nottinghamshire

- Organisation: Nottinghamshire Healthcare NHS Foundation Trust
- Service: Nottinghamshire Healthy Family Team
- For: Parents and carers of all children and young people aged 0-19
- Response time: Within 24 hours, 9am to 4.30pm Monday to Friday (except bank holidays)

 07520 619919

Nottinghamshire County Council’s Public Health have commissioned a new and exciting website ‘Health for Kids’ which will be managed by the Youth Service. The website is due to be launched in January 2019.

Health for Kids is a health promotion website offering information in a fun and interactive way for primary school children, parents/carers and teachers. The website will offer local news on upcoming events, campaigns, blogs, articles and useful information about services available to children within Nottinghamshire. The website aims to help promote the health and wellbeing of children aged 5-11 years. 

Moving forward, the Youth Service will also be managing the Health for Teens Website, which was launched back in January 2016. Health for Teens offers health and wellbeing advice and information to young people aged 11-19, promoting a healthy body and mind. The site provides local information on relevant services to signpost young people to within Nottinghamshire.

As a service we would like to inform you of how to contact us in regards to supporting the websites to ensure the information we include on the local pages is up to date and relevant for Nottinghamshire. For example, if you have an event you would like us to promote to children, young people, parents or carer, or if you have a campaign that is running locally we can publicise these on the Health for kids or Teens Website’s.

We would also like to request you to promote the relevant website to the appropriate age group through your service. We have a range of publicity material available electronically and a limited supply of hard copies.

To get in touch, request any material and add any information you feel is relevant and appropriate for the sites please email the content to; healthforkidsandteens@nottscc.gov.uk

For further information on the Health for Teens and Kids Websites, please contact; Jenny Quin-Smith from the Youth Service on; 01158041180; Jennifer.quin-smith@nottscc.gov.uk 

If you would like to visit the Websites, please see links below;

www.healthforkids.co.uk  (local page will be launched in January)

www.healthforteens.co.uk/nottinghamshire

We look forward to working together with you and your organisation in order to successfully promote the health and wellbeing of children and young people in Nottinghamshire.

COVID19 Update 10th August 2020 - please visit http://broxtoweyouthhomeless.org.uk/get-in-touch/ for full information or phone 0115 939 6760

Homelessness happens to ordinary people and it can be devastating to the lives of those who experience it. There are long-term consequences beyond housing: physical and mental health, financial stability, education, employment and self-esteem are all affected… At BYH, we work tirelessly to mitigate the impact of youth homelessness throughout Nottinghamshire and Derbyshire. The project provide support for young people aged 16-25 years old who have experienced homelessness or are at risk of homelessness. We aim to prevent homelessness in the first instance, however when this has not been possible we offer the help they need to rebuild their lives and empower them to successfully move on from homelessness.

Especially in a pandemic we believe everyone has the right to a better future.

Our Russell House service provides supported housing for up to 15 single homeless people in the Newark area. Residents are housed in self-contained studio flats, and are supported by staff who are on the premises 24 hours a day. By providing outside links to life-enhancing training, education and volunteering opportunities the service helps people along a journey away from homelessness and towards independent living. The maximum stay allowed is two years, but further support is made available to people once they have move on.

What we are doing

Russell House is preventing homelessness in the short term by providing high quality, stable accommodation to those in the greatest need. Just as importantly it is preventing entrenched social exclusion in the long term.

Above all Russell House provides much more than merely a bed for the night; it provides a solid and supported base from which homeless people can begin their recovery with dignity and security, and plan for the rest of their lives.

Contact and referral

Self or agency referrals are accepted. Please phone or call in (Mon-Fri 9am-5pm) for an application form, which is to be completed by the applicant and/or the referral agency prior to interview. A risk assessment is required.

Especially in a pandemic we believe everyone has the right to a better future.

Elizabeth House provides high quality supported housing for homeless people in the South Nottinghamshire area. Residents are accommodated in self-contained en-suite flats and are supported by staff to address their problems, develop their skills and confidence, and, ultimately, move out to independent accommodation in the community.

Residents, ranging in age from 16 upwards, are accommodated in self-contained en-suite flats, one of which is accessible to wheelchair users. The idea of the service is to support vulnerable people away from homelessness and onto independent living in the community. Staff, who are on site 24 hours a day, provide extensive support to boost residents’ skills, their confidence and their ambitions before they are able to make the transition to move-on accommodation.

What we are doing

Elizabeth House is preventing homelessness and providing much needed opportunities to vulnerable people – people who would otherwise be homeless and at risk of entrenched social exclusion. The service provides so much more than just a bed for the night; it provides a solid and supported base from which homeless people can begin their recovery with dignity and security, and plan for the rest of their lives. 
Elizabeth House is just one of several Framework accommodation centres that gives vulnerable people a second chance.

Contact and Referral

Elizabeth House takes referrals directly from Broxtowe, Rushcliffe and Gedling district councils. All potential residents must complete an application form and attend an interview

Hope into Action Nottingham provides homes for the most vulnerable in society in partnership with local churches.

Our model is built on the belief that when people have a safe, secure home surrounded by loving, non-judgemental relationships they will find the strength and motivation to make positive life choices.

We welcome people of all faiths and none, all ethnicities and sexualities.

We accept referrals from prisons, hostels, homeless centres, local drug agencies, the Council, churches, the refugee migrant centre or directly from tenants themselves.

COVID Update: Emmanuel House is now open for appointment-only services 

Our priority is to help people who are homeless, rough sleeping, or in crisis and at risk of homelessness. 

Throughout the lockdown, we’ve continued to work with our beneficiaries by offering them advice and support. Following the implementation of social distancing, we are now working on a phased re-opening of Emmanuel House in line with government advice. We are offering services by appointment to people who are homeless, rough sleeping, or in crisis and at risk of homelessness. 

If anyone is in need of support, they can call Emmanuel House to make an appointment with one of our support workers. We’re supporting people with issues around benefits, housing, domestic violence or abuse and any other concerns that they may have at this time.  When people contact us we focus on the support they particularly need and work with them in the best way that suits them.

Our “drop in” service of pre-booked appointments is going really well and we’re having direct contact with those in need. We can link people with any one of the 100+ services and organisations we’re in touch with. We can signpost a person to the support that best suits their needs around mental health, substance misuse or offending histories. Emmanuel House offers continuity, which is often lacking in the lives of people that we work with. People know our reputation of being here when they need us. We’re helping those with complex needs and seeing an improvement in their circumstances and wellbeing.

We support the most vulnerable citizens in Nottingham without prejudice or judgment in order to tackle isolation, vulnerability and homelessness. We strive to provide diverse and accessible services that meet basic needs and empower individuals to make positive changes in their lives.

Emmanuel House services, and the Winter Shelter we co-ordinate, are an integral part of the plan to reduce homelessness in the city of Nottingham. 

In 2018/19 Emmanuel House had a footfall of 20,290 entrances. Presently Emmanuel House welcomes about 60 people each weekday and 40 people on Saturdays and Sundays.

Emmanuel House serves over 70 hot meals a day and provides basic services such as hot drinks, showers, a laundry facility and access to clean, dry clothes. 

Access to Emmanuel House’s services and access to the Nottingham Winter Shelter are FREE. 

Any individual, no matter their economic status, resident status, sexual orientation, gender identity, race or country of origin are able to access the service

It costs £10,000 a week to run our service and we receive no statutory funding. We are reliant on the goodwill of individuals, businesses and groups to support us with fundraising to enable us to provide support and services to beneficiaries.

COVID INFORMATION

To provide food and essential support during the Coronavirus pandemic, our Friary Drop-in Centre will be open:

Monday – Friday

09.00 – 12.00 each day 
We are offering a limited but practical at the door drop-in service daily by giving out food, clothes, essential items and providing welfare support. Please respect the social distancing advice when you arrive. Please only attend our drop-in Centre if essential.

Saturday – Closed

Sunday – Closed

The Friary now delivers a wide range of services with open access drop-in sessions being delivered 3 times per week, 52 weeks of the year. Each drop-in is accessed by over 100 local people in need of support. The Friary is passionate about people and about tackling poverty caused by homelessness and unemployment. The charity is committed to offering person-centred advice and support which is accessible and free to all those who require it.

Facilities Available

Open access drop-in sessions from 9am to 1pm on: MONDAY, WEDNESDAY, FRIDAY

During these times the following available:

• Confidential Advice on Housing, Benefits and Debt related issues
• Practical Assistance (food, clothing & small household items)
• Access to IT Suite for support with Benefit & Housing Claims 9.30am-12.30pm
• A range of Health & Hygiene Facilities
• Refreshments and Nutritious Hot Food
• Emotional Support

Sunday Evening Fellowship
8pm to 9pm

Or by appointment at other times

• Confidential Welfare Guidance
• Practical Assistance
• Someone to talk to

How we do it
By offering the following services:

• Professional Advice and Referral
• GP Surgery
• Homeless Health Team
• Employment Support
• Optician
• IT Literacy Training
• Barber
• Welfare Provision of Nutritious Food, Clothing, Toiletries and Small Household Items
• Shower and Laundry Facilities

Based in Long Eaton, Nottingham the Trust serves the needs of homeless men from all parts of Derbyshire and Nottinghamshire.

Person Centred in its approach the Canaan Trust values every homeless person as a unique individual. The Trust is committed to transparency, to fair access, diversity, inclusion as well as fair exit from its service.

The Canaan Trust supplies accommodation as the tip of the iceberg of its homeless service. Staff provide individual and collective support 24-7 with staff permanently, physically, available on site, recognizing that the homeless have complex needs which have contributed to their homelessness and they subsequent social exclusion.

The trust currently runs two properties and aims to provide a homely environment for all residents, providing areas for social interaction and friendships to develop.

Jordan House
Is a large nine-bedroom property with an extensive shared kitchen, large lounge, new dinning room, several bathrooms and toilet facilities.

Cranmer Street
Is a shared house with three bedrooms, shared kitchen, lounge, and bathroom.

Both properties are situated close to the town centre’s amenities – doctors, dentists, shops, Post Office, Job Centre, Connexions office and library.

Education – Our college facility
At Jordon House the trust has built a state-of-the-art education facility. The majority of its clients have educational issues requiring assistance with literacy and numeracy.
Working in partnership with Derby College, which provides professional tutors, clients can undertake courses in literacy and numeracy in a familiar environment which is supportive and conducive to their embracing the opportunities provided. This enables them to take examinations in both subjects at a pace appropriate to individual needs and abilities.

The educational facility is called The Manna and is also used to provide learning opportunities in many of the skills for life the majority of us take for granted. Clients are helped with budgeting, personal hygiene, cooking, shopping, sexual health, emotional intelligence, first aid, writing CVs, job searching, letter writing, and official form completion.

Clients, as well as receiving one to one support, can take part in group sessions dealing with issues relating to interpersonal skills, and substance abuse.

Volunteers put classes on in the Manna introducing clients to such subjects as art, sculpture, IT and other extra curricular studies.

Other volunteers help clients enjoy sports such as archery while the project provides clients with the opportunity to use the gym and swimming facilities at West Park.

We work in partnership with New Roots to deliver these services throughout Newark and Sherwood and Bassetlaw. Theservice accommodates young people with a variety of support needs. It operates a Core and Cluster model for youngpeople which means the young persons support package and accommodation is reviewed to reflect their changing needs. 

The accommodation varies, there are bedsits with shared facilities, bedsits with their own facilities and self containedproperties within the local community. All of our properties are fully furnished. 

Our support package focuses on gaining training, employment and independent living skills at the heart of these communities. 

1 Kings Road, Newark, Nottinghamshire, NG24 1EW
Tel: 01636 673 077
Email: BranchingOutNewark@ncha.org.uk

59 Cobwell Road, Retford, Nottinghamshire, DN22 7BW
Tel: 01777 700 782
Email: BranchingOutRetford@ncha.org.uk 

General Enquiries Tel: 0345 650 1202 
SMaRT 24 Hour Helpline: 0345 650 5599 

Especially in a pandemic we believe everyone has the right to a better future.

Our Sherwood Street Centre provides 15 units of supported housing for homeless people in Mansfield. The service, which accommodates some of the most vulnerable people in our society, is staffed 24 hours a day and is designed to help residents along a journey to independent living in the community. Each of them is supported to learn vital new skills, to get help and treatment for any problems they may have, and to explore future employment and training options.

What we are doing 

Rough sleeping is dangerous and potentially life-threatening. If this accommodation did not exist then more people would be sleeping rough – in tents, in alleyways, in cars and in abandoned buildings. But The Sherwood Street Centre provides much more than merely a bed for the night; it provides a solid and supported base from which homeless people can begin their recovery with dignity and security, and plan for the rest of their lives.

Contact and referral process

Self or agency referrals are accepted for the accommodation service. Please phone or call in for an application form. The form must be completed by the applicant and/or the referral agency prior to the interview. A risk assessment is also required.

Who we cannot help

There are no automatic exclusions. Those convicted of sex offences, arson or people with a history of violence, will be assessed for their suitability to live in communal accommodation.

• Minimum age accepted: 18
• Maximum age accepted: None

Referral agencies

Self referral, Base 51, HMP Nottingham, Framework Housing Association, Housing Aid amongst others.

Referral procedure

1. Application form completed on paper or online – support can be provided to help complete if self referral 2. Risk assessment (if being completed by another referring agency) 3. Interview and assessment completed once applicant has met all eligibility criteria

Length of stay

• Minimum stay: 3-6 months
• Maximum stay: 2 years

The Law Centre can offer support with:

Homelessness

Securing Suitable Accomodation

The Prevention of Homelessness

Defending Possession Proceedings

Eviction Notices

Checking Notices Received

Unlawful Evictions

Negotiating with Landlords

Serious Disrepair

Housing Anti-social Behavious Orders

Provision of Accommodation under Community Care Services

Injunctions under the Protection from Harassment Act

Accomodation under the Immigration Act

Open Monday-Friday 9.00am-5.00pm

Offices throughout Derbyshire & Nottinghamshire: Beeston, Burton, Derby, Eastwood, Gedling, Ilkeston, Kirkby-in-Ashfield, Matlock, Sinfin, and Swadlincote.

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

YMCA provides safe and welcoming accommodation for single people (aged 18 – 35 years) through a mix of self-contained flats. All flats are fully furnished to a high standard and vary in size with shared lounges and kitchens for up to four people.

An office for YMCA staff is located on site (93 Bridge Street) to ensure support is always on hand for residents or members of the community. Plans to develop transitional homes are also on the horizon to help more local homeless adults reintegrate into independent living.

Each resident receives tailored support from the charity’s staff. We also work with specialist agencies to provide additional support around substance misuse, mental health or disabilities. 

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.