CORONAVIRUS UPDATE 26.06.2020
Bassetlaw Action Centre remains closed until further notice, however we are now able to offer a Volunteer Shopping Service to those in need of essential shopping. Our Community Car Scheme is now starting to take bookings and Home Support cleaning services will resume from 1st July 2020. Please call for more details Telephone: 01777 709650.

Our staff continue to offer telephone consultations and support.
Staying Well Courses and Minibus trips are postponed until further notice.

Winter newsletter: https://www.bcvs.org.uk/images/November2020/Winter_Newsletter_2020.pdf

Bassetlaw Action Centre is a community resource agency offering help and support to individuals and organisations throughout Bassetlaw; promoting the independence of older and vulnerable people and supporting individuals with long term conditions.

Opening times: Monday- Friday: 9:00am - 13:00pm (outside these hours an answerphone service is available).

For debt problems call 01909 498890 or for general problems call 0300 4568369. For cancer-related money problems call 01909 498889.

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

COVID19 - update, 16th July 2020 - Telephone safe and well checks, shopping and meds collection if volunteers are available. 

Still no face to face activity. Safe and well telephone calls and assistant shopping only.

Bassetlaw Hospital Discharge Scheme operates in Bassetlaw district for anyone aged 50 or over on hospital discharge and helps them to quickly regain their independence and confidence.

The patients will be visited on the ward before discharge and matched with a volunteer.  Services offered include:

• Preparing the home for return
• Assisting with visits to outpatients' appointments, shopping, collecting prescriptions and social activities
• Signposting to other service benefit checks, home safety, community transport and other community services.

All volunteers are trained and DBS checked, and will provide support for six  to eight weeks.

Opening times

Monday:    9 - 5pm

Tuesday:    9 - 5pm

Wednesday:    9 - 5pm

Thursday:    9 - 5pm

Friday:    9 - 5pm

COVID19 update 16th July - telephone and online support only

Need a new ... fridge? Bed? Tv? Sofa?  Save and borrow with your local community bank.  Join 2 Shires today!

Credit unions help people take control of their money by encouraging them to save what they can and borrow only what they can afford to repay.  2 Shires Community Bank is a not-for-profit bank that exists to benefit the community.  You can apply for a load that is massively cheaper than doorstep lenders and payday loads and competitive with high street banks.

Membership is open to anyone living or working in the district.

Opening Hours: Mon-Fri: 09:30am - 15:00pm and Sat: 09:30am - 12:00pm

Visit   http://www.2shires.org.uk/index.asp  for more information.

COVID19 update 17th August 2020 - We have information on shopping, health and wellbeing and finances available.

“Carers Federation is complying with all Government guidance regarding staff working safely and remaining COVID 19 vigilant.”

Please visit https://www.carersfederation.co.uk/covid-19-info-support/ for full details

The Carers Federation delivers a wide range of specialist information and support services, from small local arrangements to a very large national contract with the Department of Health.

We currently offer: 
• Young carer support
• Adult carer support
• Black and ethnic minority carer support
• Drug and alcohol misuse support
• Counselling
• Local Involvement Networks (LINks)
• Independent Complaints Advocacy Service (ICAS) 
• Research
• Mentoring

Covid -19- advice available under the GET ADVICE heading on the website:  http://www.independentage.org/                                                                                                                        Provides information and advice service for older people, their families and caers, focusing on social care, welfare benefits and befriending services. This is integrated wih local support, includin one to one and group befriending schemes.

COVID19 update, 20th July 2020 -  for full details please visit https://www.nottshelpyourself.org.uk/kb5/nottinghamshire/directory/home.page 

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

Aurora services set to relocate to enable building work to commence

02 October 2020

Aurora Wellbeing in Worksop has this week relocated a number of vital services in preparation for the start of building works and the transformation of the Old Library Building on Memorial Avenue.

Aurora Wellbeing, a local charity that supports people in Bassetlaw affected by cancer and long term health conditions was in 2019 awarded £1.56M from the National Heritage Lottery Fund (NHLF), boosted to £2M with support from key stakeholders, to transform the Old Library Building where the Aurora charity is based.

Throughout the duration of the building works, Aurora will continue to deliver services to local people to ensure people in Bassetlaw diagnosed with cancer receive vital help and support, and until services can return to the centre in 2021.

The Aurora Charity Shop and Tea Rooms will relocate to the former Dukeries Tea Rooms building on Bridge Street in Worksop in October 2020, for a period of approximately six months and will open daily from Monday – Saturday, 10 am – 3 pm.

Aurora beauty therapy services will continue to deliver services from Sparkles Beauty, Kilton Road, Worksop and customers are asked to call 0750 3612084 during this period to book appointments.

Aurora Wellbeing Practitioners will continue to provide health needs assessments and support across the Bassetlaw area (working remotely) to help support people and their families with a cancer diagnosis, and to offer emotional support, counselling and workshops.

Aurora exercise classes, including Yoga, Pilates, and Tai Chi, will continue either online via Zoom or at locations across the locality.

Our support lines are open Monday - Friday (9 am-5 pm). Please call us on 01909 470985 or email admin@aurorawellbeing.org.uk

Pre-loved charity shop
Aurora’s pre-loved charity shop is now open. They have a fantastic selection of good quality clothes, children’s toys and a second hand book collection selling books at very reasonable prices for you to browse. Their volunteers have been busy making hand-crafted quality facemasks, which have an internal breathable filter material and these are available to buy or order from the shop.

Valerie’s tearooms
They are operating a takeaway service from their much loved Valerie’s Tearooms and welcome old and new friends to visit and take away a hot drink, slice of cake or light refreshments. They also have a competitive meal deal on offer.

Aurora services
Aurora continues to offer telephone-based support and services to people and their families affected by cancer or long term health conditions. Every day their advisors speak to people who are living with cancer, newly diagnosed or struggling to move forward with life after treatment, and for many, they face additional difficulties due to the coronavirus outbreak. Right now, it is their priority to stay in touch with clients, volunteers and many friends of the charity. They are continuing to offer support and a friendly listening ear to anyone who may be struggling with feelings of anxiety, loneliness or depression and encourage you to chat about your concerns. Contact Aurora via telephone, Monday to Friday from 10.00am to 4.00pm, on 01909 470985.
Aurora is continuing to offer a range of support services whilst the centre remains closed, and they continue to share information and advice and arrange counselling and bereavement support. Their support groups have moved online, along with Aurora courses and exercise classes. Anyone interested is encouraged to get in touch or to subscribe to their newsletter to keep up to date. Visit www.aurorawellbeing.org.uk/worksop and click on the link.
The rest of Aurora’s facilities in the centre will be monitored closely and will become available when it is safe to do so. They are lucky to be situated in the delightful Memorial Gardens so go along, enjoy the gardens and visit the Aurora Centre.
Aurora would like to thank all of their volunteers and the local community for their continued support.

Support local
If you would like to donate to Aurora to support local people in Bassetlaw diagnosed with cancer, please visit www.localgiving.org/charity/aurorawellbeingcentres.

The telephone service is open Monday to Friday, 10.00am to 4.00pm. Call 01909 470985 or email admin@aurorawellbeing.org.uk, follow them on Twitter, @AuroraCentres, or Facebook, @AuroraWellbeingCentreBassetlaw.

Aurora provides support to people affected by cancer and long term health conditions.We share information and advice, arrange counselling, signpost support groups, courses and exercise classes. We also offer professional beauty treatments and holistic therapies and advice on skin care and hair loss, to help boost self-esteem and self-confidence whilst undergoing, and recovering from cancer treatments.

The Aurora centre is open Monday - Friday 09.30 am - 4.30pm

Poverty just loves to destroy lives. It breaks families apart, isolates people from friends and family, shatters confidence and drives many to think that suicide is the only way out.
UK poverty is real, with millions locked in its miserable grip. We’re not prepared to sit back and let it wreak havoc across our nation.

In a just and compassionate society, no one should be trapped in their home, afraid to open the door or answer the phone. No one should wake up wondering where they’ll find the money to feed their children or heat their home. No one should have to be alone, especially when times are tough.

That’s why CAP is on a mission. To restore hope for those who are lost and hurting. In partnership with incredible local churches across the UK, we’re bringing life-changing freedom and good news to people in desperate need.

New enquiries helpline: 0800 328 0006

Always through the Church. Always hope.

SOLLA helps people and their families in finding trusted accredited financial advisers who understand financial needs in later life. A well-qualified financial adviser who is also somebody who understands the plans you need to make for your retirement years. 

The Society

SOLLA was established in 2008 as a not for profit organisation dedicated to higher standards and accessibility to regulated financial advice for older people and their families.  There are no shareholders and any profit is used to sustain the Society and its objectives.

The complexities of the many decisions you or your family may need to face when looking at issues such as care funding matters or whether equity release is the right thing for you, need careful and considered advice. Financial advice should help you make clear and informed decisions knowing that you have had the information and choices presented to you in a way that helps you make the best choices and decisions for you or for a family member.

SOLLA helps you to find an adviser who is local and can help you explore what would work for you and where they are involved, your family too.

This is provided by the individual accredited members who are regulated by the Financial Services Authority.

COVID19 update, 20th July 2020 - If you or an older person you know are struggling in this pandemic, our Welfare Service are here to help. We can help with shopping, medication collection and daily phone calls. Give us a call on 0115 844 0011 or email  info@ageuknotts.org.uk  

Advice and information service to over 50's.  Help with welfare benefits check and completion of benefit application form on home visits.  Also give talks, surgeries, events in Bassetlaw.  Main benefits - Attendance Allowance, DLA and Pension Credit.

COVID19 update, 20th July 2020 - for details please call 01302 812345

https://www.ageuk.org.uk/ Our free national advice line and local advice helps hundreds of thousands of people every year.

Age UK Doncaster provides services including homecare, cleaning services, day services, home and garden services and a home from hospital service.

Age UK Doncaster can also offer information and advice on a range of issues including money, housing, health and social care etc.

CURRENTLY CLOSED DUE TO CORONAVIRUS

NHS Volunteer Responders offers help to people in need of support or who are avoiding public places during the COVID-19 pandemic. Call 0808 196 3646 (8am to 8pm)

“The Royal Voluntary Service (RVS) supports older people in their own homes by giving time and practical help them get the best from life.

They provide specialist services locally, tailoring them to meet their individual needs with friendly local volunteers. These services range from support at home to social activities within the community.

-          Home Library Service: where we deliver books from the library to your house.

-          Home From Hospital Service: where we support you with practical help for six weeks after a stay in a medical setting.

-          Good Neighbours Scheme: a longer term support system to our Home From Hospital Service

-          Signposting: we help you find the support you need locally

About AdviceUK

COVID19 update, 20th July 2020 - for full details please visit https://www.adviceuk.org.uk/

We are a registered charity which supports the country’s largest network
of Independent Advice Services.

We provide support to front-line centres / agencies that offer independent social welfare and legal advice to those in need.

COVID UPDATE:

2020 dates of carers meetings and events starting Tuesday 1st September, next meeting 15th September. Please visit our website for further information.

Carers In Hucknall is a self help group run by and for carers and the people we care for in Hucknall and surrounding areas.

Support, understanding and a warm welcome are guaranteed, whether your a carer, disabled or you just need the company.

We meet at the John Godber Centre on Ogle Street at 1:30-3:30 pm. Every 1st and 3rd Tuesday of every month. We are here to give help and support to all.

DUE TO COVID19 PLEASE CALL THE CENTRE FOR LATEST UPDATES ON TIMES AND ACTIVITIES

The Old Library, Memorial Avenue, Worksop S80 2BP

The Aurora Wellbeing Centre Worksop 01909 470985

Offer services for people with a diagnosis of cancer or long term conditions. Provides advice information and support. Drop in support group Macmillan information hub.

Gentle gym sessions Pilates and Yoga.
Beauty and Holistic treatments.
Cancer patients are entitled to 6 free treatments. Carers are entitled to 2 free treatments.
Support group 1st and 3rd Friday of the month

COVID19 update, 29th July 2020 - for full information visit https://www.bassetlaw.gov.uk

You can access our money advice team for help with any worries you have about claiming benefits, help with forms, including Universal Credit, Housing Benefit and Council Tax Reduction. They can advise you if you are claiming all of the benefits you should be or give general advice if you have debts. They have access to many areas of other support through our partnership with the North Nottinghamshire Support Partnership, including complex debt advice.

Our offices are open from 9am and the last appointment is at 4pm. There is a drop-in service you can access via your work coach or through the help to claim scheme at the Citizens Advice Bureau.

If you need help contact our Money Advisors, on 01909 533 744  or email us at customer.services@bassetlaw.gov.uk

The Government has also merged the Money Advice Service and Pension Advice Service into one organisation.

COVID19 update, 29th July 2020 - no drop in sessions at the moment but face to face visits have resumed.

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1 - 4 Sandy Lane, Partnership House ( Worksop ) - 11am - 4pm

Friday 11.00 - 4.00 Goodwin Hall, Retford

BENEFITS AND CORONAVIRUS

Visit our website for advice on redundancy, furlough, shielding, self-employment and employee information.

Turn2us is a national charity helping people when times get tough. We provide financial support to help people get back on track. We offer help for a variety of situations and circumstances so please visit our website if you need help. There is also an online contact form if you need to get in touch.

Support is available from the service regarding any changes in benefits and the support available.

COVID19 update 17th August 2020 -  Currently face to face meetings suspended. Virtual meetings taking place, including information days, education and training - all virtually by either zoom, gotomeeting, and whatsapp

w/c 7th October, benefit awareness training - 2 sessions in this week  -  phone 0115 824 8824 for full information.

Drop-in sessions at Bassetlaw Hospital for Carers. 1st Tuesday of every month 1-2pm.

COVID19 update 17th August 2020 -  Currently face to face meetings suspended. Virtual meetings taking place, including information days, education and training - all virtually by either zoom, gotomeeting, and whatsapp

w/c 7th October, benefit awareness training - 2 sessions in this week  -  phone 0115 824 8824 for full information.

The Carers Federation Adult Carer Support Service provides a wide range of appropriate & impartial information & support for all carers across Nottinghamshire who look after someone with an illness, disability or frailty; or is experiencing mental health. Our team work with carers on an individual basis to identify what support they need, they will also refer & signpost to other relevant organisations where appropriate.

On the last Thursday of the month 10.30-12.30pm 

The Learning Disability Helpline is 08000 724 725 for FREE professional advice and support

NCC Customer Service Centre can arrange for the person you are caring for to have an assessment.

Call 0300 500 80 80

Monday - Friday 08.00 am - 8.00pm

Or you can email them directly Email: enquiries@nottscc.gov.uk

Visit the NCC Website: http://www.nottinghamshire.gov.uk/

Call 0300 123 1053

or visit https://www.nhs.uk/conditions/social-care-and-support-guide/

Social care and support guide

If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support.

COVID19 update 10th August 2020 - During this difficult time we are making it easier to access information and advice by alternative means and have moved resources to concentrate on delivering the following services by telephone and webchat:

Generalist Advice: 0300 4568369

Consumer Advice: 03454 040506

Debt Advice: 01773 768363 (Eastwood area) 01159 173802 (Beeston area)

Universal Credit Help to Claim service: Telephone: 0800 1448444

Universal Credit Help to Claim Website: www.citizensadvice.org.uk/helptoclaim

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

Citizens Advice Broxtowe has been serving the needs of the community for over 40 years. We have 2 very busy town centre bureaux in Eastwood and Beeston and we also offer Outreach advice services at Stapleford Health Centre 3 days per week.

Advice session times

Telephone advice times

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates.

The helpline is open from 9am to 8pm Monday to Friday, and from 11am to 4pm, at weekends.

Calls cost the same as 01 or 02 number (also known as geographic numbers).

Helpline number: 0300 123 1053

Due to the ongoing COVID-19 situation, our contact centre is currently providing a reduced service. If your UK, business, charity or organisation is currently under cyber attack and data is potentially at risk please call 0300 123 3040 immediately and press 9. You can continue to make reports of fraud in the normal way via the website. 

To report scams & Fraud telephone 0300 123 2040

For advice on scams call - Citizens Advice Consumer Helpline - 03454 04 05 06

Contact us about care and support

If you need information, advice and support visit Nottinghamshire Help Yourself website. Watch this video for support on how to access advice and information. 

This service is for

Contacting our customer service team about care and support. 

Eligibility

To receive care and support you need to live in Nottinghamshire and if you provide necessary care for somebody else they need to live in Nottinghamshire. 

What will happen next

To help us deal with your enquiry as quickly as possible please include the following details:

• your name
• your email address
• your enquiry or message.

The information you provide in the form will be reviewed by our Customer Service Team and they will contact you to talk about what happens next.

In the first instance you might be offered:

• information and advice
• short term support to help you get back on your feet.

In most cases when you contact us we will use Nottinghamshire Help Yourself to find the right support or advice for you. 

Contact us online

Alternative ways to do this

If you're unable to complete the form online you can contact our Customer Service Centre on 0300 500 80 80.

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

Coronavirus - changes to our service

Every local Citizens Advice is now closed - you can’t get face to face advice.

You can still get help by calling our national phone line or by talking to an adviser online. 

Contact us about applying for Universal Credit

Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat or face-to-face.

Our advisers can help you:

• work out if you can get Universal Credit

• fill in the Universal Credit application 

• prepare for your first Jobcentre appointment 

• check your first payment is correct 

National Helpline Number 0800 144 8 444 08.00 am - 6pm or visit the website

You can read our online advice on Universal Credit at any time.

Talk to us online

You can also chat with an adviser online about your Universal Credit application. Chat is usually available 8am to 6pm, Monday to Friday. It's not available on public holidays.

Find us on Facebook for latest updates on services during COVID19.

If you are stuggling to get a diagnosis, Battling to get your child the education they deserve?

This group is FREE to attend and run by people who have been through the system themselves. This is an informal place to get some moral support

Monday Morning 09.30 - 11.00 am

Wednesday Evenings 6.30 - 8pm

We now have suitable measures in place and are able to open some of our services where it is safe to do so.

Our Current Weekly Services back up and running are as follows (last updated 7/8/20). Anything not listed here is not yet back up and running. The list will be updated regularly please keep your eye out for further updates (the list will be pinned to the top of our page for ease of finding!)

Mondays:

7-7.45pm : Dancefit Medium Impact

Tuesdays:

9.45-10.30am : Dancefit Low impact / seated session

2-3.30pm : Hands of friendship womens group

6-6.45pm : Dancefit Medium Impact

7-7.45pm : Line Dancing

Wednesdays:

7-7.45pm : Dancefit Medium/High Impact

Thursdays:

9.45-10.30am : Dancefit Medium Impact

2-3.30pm : Growing Friends Health & Wellbeing Group

6-6.45pm : Dancefit Medium/High Impact

Fridays:

10-11.30am : IMPACT Cancer Support Group (now not open until 28th August due to holidays and work happening at the centre)

Anyone that comes along to the centre is required to wear a mask in communal areas and maintain social distancing. You will also be required to register your personal details on our track and trace system in order to access this activity. If you have any questions or concerns about this please get in touch with us before you come as without these details we will be unable to admit you to the building

Coronavirus: how we are supporting participants during the pandemic

Since March 2020 the Coronavirus pandemic has given rise to an unprecedented situation, affecting the lives of us all and resulting in the closure of key services and support agencies. During this time the health, safety and wellbeing of Opportunity and Change participants remains our priority, and the partnership has been working tirelessly to ensure that participants remain supported.

We are continuing to accept new referrals; offering a remote induction to the project and telephone/online support until we are in a position to fully assess participant eligibility and resume face-to-face contact.

The project is responding to the crisis in the following ways:

All face-to-face appointments have been replaced with telephone and online support (e.g. Zoom, WhatsApp, email, etc.)

Frequency of contact has increased; Navigators are checking-in more often to help reduce feelings of isolation

Up to date resources are being shared, including: mental health tools, online training courses and financial support

Participants accessing counselling services have been able to continue to do so via phone or using a virtual meeting platform

Participants who are missing their weekly Skills Plus for Change sessions are being offered alternative support online

Navigator support has adapted to meet the practical needs of participants; ensuring they have access to food parcels, toiletries, utilities and delivering prescriptions where necessary

What is Opportunity and Change?

Opportunity and Change is a support programme for people with multiple and complex needs throughout Derby, Derbyshire, Nottingham and Nottinghamshire. Our programme is being delivered by local organisations working together, with a range of experience of working with people with multiple and complex needs.

We aim to support people achieve stability and provide access to mainstream services. We work with individuals to create a tailored package of support that will assist with a range of needs including accommodation, mental healthcare and education.

We are part of the national Building Better Opportunities programme funded by the Big Lottery Fund and the European Union through its European Social Fund. It is being managed by Framework, a charity and housing association dedicated to helping homeless people, preventing homelessness, and promoting opportunities for vulnerable and excluded people.

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.