Extra care housing

Extra care housing allows people to live as independently as possible with the reassurance of support with personal care when needed.

What is extra care housing?

Extra care housing is an extension of traditional supported housing, for people aged 65 and over who want to retain their independence but who would otherwise need long-term residential care.

It offers:

• high quality accommodation
• access to on-site communal facilities
• care staff on site 24 hours a day, 7 days week.

Some of our extra care schemes include housing specifically designed for people with dementia which provide specialist care in a community setting.

To live in extra care housing you will need to have a care and support assessment and be eligible for care. You must also be assessed as eligible for some financial support towards the cost of care.

What support can I get?

The focus is on supporting independence, promoting reablement and enabling you to remain as active as possible. Care staff can offer support with personal care based on individual need such as:

• help with washing, dressing and getting to and from the toilet
• reminders to take medication
• preparing snacks and heating up meals
• shopping
• laundry
• some domestic tasks.

On site staff are not nurses and cannot change dressings or catheters or give medication.

How much does extra care cost?

There are three parts to the cost of living in an extra care scheme:

• cost of housing, payable to the housing provider - the cost of buying, renting or shared ownership of your home
• service charge, payable to the housing provider - for home maintenance and communal facilities
• care and support costs, payable to Nottinghamshire County Council

Care and support costs will vary depending on needs. The amount required to contribute to the cost of care will depend on your individual circumstances. We will do a financial assessment to work out exactly how much you can afford to pay, see our paying for care page for more detail. 

How can I find out more?

Please call the customer service centre on 0300 500 80 80 to speak to someone about extra care housing.

Extra care housing

Extra care housing allows people to live as independently as possible with the reassurance of support with personal care when needed.

What is extra care housing?

Extra care housing is an extension of traditional supported housing, for people aged 65 and over who want to retain their independence but who would otherwise need long-term residential care.

It offers:

• high quality accommodation
• access to on-site communal facilities
• care staff on site 24 hours a day, 7 days week.

Some of our extra care schemes include housing specifically designed for people with dementia which provide specialist care in a community setting.

To live in extra care housing you will need to have a care and support assessment and be eligible for care. You must also be assessed as eligible for some financial support towards the cost of care.

What support can I get?

The focus is on supporting independence, promoting reablement and enabling you to remain as active as possible. Care staff can offer support with personal care based on individual need such as:

• help with washing, dressing and getting to and from the toilet
• reminders to take medication
• preparing snacks and heating up meals
• shopping
• laundry
• some domestic tasks.

On site staff are not nurses and cannot change dressings or catheters or give medication.

How much does extra care cost?

There are three parts to the cost of living in an extra care scheme:

• cost of housing, payable to the housing provider - the cost of buying, renting or shared ownership of your home
• service charge, payable to the housing provider - for home maintenance and communal facilities
• care and support costs, payable to Nottinghamshire County Council

Care and support costs will vary depending on needs. The amount required to contribute to the cost of care will depend on your individual circumstances. We will do a financial assessment to work out exactly how much you can afford to pay, see our paying for care page for more detail. 

How can I find out more?

Please call the customer service centre on 0300 500 80 80 to speak to someone about extra care housing.

COVID19 update, 20th July 2020 -  for full details please visit https://www.nottshelpyourself.org.uk/kb5/nottinghamshire/directory/home.page 

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

Floating support service for people with learning disability, or physical sensory disability.  Supported living  providers.

Contact us

0800 013 8555 / 0115 844 3150

Opening Hours

Office:
Monday - Friday 9:00am - 5:00pm 
(Outside of these hours, you can continue to report emergency repairs on 0800 317 861) 

Customer Service: 
Monday – Friday 8am-8pm 
Saturday 8am-12noon 
(Outside of office opening hours staff can offer advice about housing matters, take rent payments and take messages for other members of staff.) 

We are Nottingham Community Housing Association (NCHA); one of the largest locally-based housing groups in the East Midlands. We manage over 9,500 homes and house more than 20,000 tenants across the East Midlands in Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire, Northamptonshire and Rutland. 

We employ over 1,100 members of staff, and have a commitment to training and apprenticeships. We offer fantastic staff benefits.

Our annual turnover is over £80 million, and our properties are worth over £500 million. In 2013, we celebrated our 40th anniversary. At 45 years old, we are still going strong!

We provide care and support across the East Midlands, with over 990,000 hours of care provided in 2018/2019 for the most vulnerable people in society. Our work covers mental health, learning disabilities, domestic violence, Asian elders, vulnerable young people, homelessness, teenage parents and older persons, whether they need a place to live or support in their own homes. 

We’ve been developing new homes since 1973, and are working in partnership with 19 local authorities to build new affordable homes that meet local needs. This includes homes for sale, rent (at affordable rents, as well as market and intermediate levels), shared ownership, and ‘try before you buy’ schemes. 

Our Framework Delivery Agreements with the Homes England (HE), for the years 2015-21 are to develop around 800 new homes through the Affordable Homes and Shared Ownership programme. 

We are a lead member of the Blue Skies Consortium, a group of 14 housing associations, and an investment partner directly with the HE outside of the consortium for other programmes and initiatives. 

Pitch, formally known as POD, is a consultancy registered as a Limited Liability Partnership jointly owned by Longhurst Group and NCHA. Pitch was formed in 2005 with the purpose of providing development services to other Housing Associations and Local Authorities to enable the delivery of more affordable homes for families and people in housing need.

We conduct regular surveys with our tenants: 91% of them are satisfied with the service we provide [STAR survey 2017]. This puts us in the top quartile of housing associations for customer satisfaction. We are accredited by the Tenant Participation Advisory Service (TPAS). 

Underpinning everything that NCHA does is a commitment to equality and diversity, value for money, social responsibility, adding social value and delivering our core values of:

• Caring - We care about what we do and the way we do it 
• Lean - We learn, improve and put the customer first to get better results 
• Enthusiastic - We are engaged and motivated to make a difference 
• Accountable - We are answerable for what we do and don't do 
• Resilient - We are ready to respond to opportunities and challenges.

Especially in a pandemic we believe everyone has the right to a better future.

Brighter Futures provides housing-related support for people in Nottinghamshire, who have a range of support needs and are at risk of losing their homes.

The service can support people who;

• have been assessed by Adult Health & Social Care but are ineligible for statutory services

• have a history that shows they might put their accommodation at risk without intervention and support

• have a need that is likely to require longer term but low level housing- related support.

We work with people who have a wide range of support needs, such as Autism, learning disabilities, Asperger’s or following a brain injury, or where they don’t meet the criteria for statutory adult social care, among others.

The service will be really flexible and service users will be able to have a say in how they are supported and what their needs are. We can help with finding accommodation, accessing specialist services, budgeting and claiming benefits among many other things.

We can offer support in a range of ways, which could include in own homes and in the community, to help maintain independence. The support is linked to the service user and not their tenancy, so if they move within Nottinghamshire we can continue to support them.

Based on the application, assessment and feedback that we receive from an agency, a member of the team will decide whether this service will be beneficial or not. If so they will be in contact within ten days of the referral.

If you would like to speak to anyone at Framework about the Brighter Futures service, you can contact the services in the areas below:

Bassetlaw - 2 Queen Street, Worksop, Notts, S80 2AN 
Tel: 0115 8504014
Email: bassetlawnass@frameworkha.org

Ashfield - Outram Street Centre, Outram St, Sutton in Ashfield, NG17 4AX
Tel: 01623 675418
Email: ashfieldnass@frameworkha.org

Mansfield - The Heath Community Centre, Fritchley Court, Oak Tree Lane Estate, Mansfield, NG18 3QE
Tel: 01623 675402   
Email: mansfieldnass@frameworkha.org

Newark and Sherwood - The Exchange, 38 Waterlane, Newark NG24 1HA 
Tel: 0115 850 4155
Email: newarknass@frameworkha.org

South Notts - Val Roberts House, 25 Gregory Boulevard, Nottingham NG7 6NX
Tel:  0115 970 9581
Email: southnottsnass@frameworkha.org

COVID INFORMATION

To provide food and essential support during the Coronavirus pandemic, our Friary Drop-in Centre will be open:

Monday – Friday

09.00 – 12.00 each day 
We are offering a limited but practical at the door drop-in service daily by giving out food, clothes, essential items and providing welfare support. Please respect the social distancing advice when you arrive. Please only attend our drop-in Centre if essential.

Saturday – Closed

Sunday – Closed

The Friary now delivers a wide range of services with open access drop-in sessions being delivered 3 times per week, 52 weeks of the year. Each drop-in is accessed by over 100 local people in need of support. The Friary is passionate about people and about tackling poverty caused by homelessness and unemployment. The charity is committed to offering person-centred advice and support which is accessible and free to all those who require it.

Facilities Available

Open access drop-in sessions from 9am to 1pm on: MONDAY, WEDNESDAY, FRIDAY

During these times the following available:

• Confidential Advice on Housing, Benefits and Debt related issues
• Practical Assistance (food, clothing & small household items)
• Access to IT Suite for support with Benefit & Housing Claims 9.30am-12.30pm
• A range of Health & Hygiene Facilities
• Refreshments and Nutritious Hot Food
• Emotional Support

Sunday Evening Fellowship
8pm to 9pm

Or by appointment at other times

• Confidential Welfare Guidance
• Practical Assistance
• Someone to talk to

How we do it
By offering the following services:

• Professional Advice and Referral
• GP Surgery
• Homeless Health Team
• Employment Support
• Optician
• IT Literacy Training
• Barber
• Welfare Provision of Nutritious Food, Clothing, Toiletries and Small Household Items
• Shower and Laundry Facilities

The Law Centre can offer support with:

Homelessness

Securing Suitable Accomodation

The Prevention of Homelessness

Defending Possession Proceedings

Eviction Notices

Checking Notices Received

Unlawful Evictions

Negotiating with Landlords

Serious Disrepair

Housing Anti-social Behavious Orders

Provision of Accommodation under Community Care Services

Injunctions under the Protection from Harassment Act

Accomodation under the Immigration Act

Open Monday-Friday 9.00am-5.00pm

Offices throughout Derbyshire & Nottinghamshire: Beeston, Burton, Derby, Eastwood, Gedling, Ilkeston, Kirkby-in-Ashfield, Matlock, Sinfin, and Swadlincote.

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

YMCA provides safe and welcoming accommodation for single people (aged 18 – 35 years) through a mix of self-contained flats. All flats are fully furnished to a high standard and vary in size with shared lounges and kitchens for up to four people.

An office for YMCA staff is located on site (93 Bridge Street) to ensure support is always on hand for residents or members of the community. Plans to develop transitional homes are also on the horizon to help more local homeless adults reintegrate into independent living.

Each resident receives tailored support from the charity’s staff. We also work with specialist agencies to provide additional support around substance misuse, mental health or disabilities. 

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.