COVID19 update, 20th July 2020 -  for full details please visit https://www.nottshelpyourself.org.uk/kb5/nottinghamshire/directory/home.page 

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

SOLLA helps people and their families in finding trusted accredited financial advisers who understand financial needs in later life. A well-qualified financial adviser who is also somebody who understands the plans you need to make for your retirement years. 

The Society

SOLLA was established in 2008 as a not for profit organisation dedicated to higher standards and accessibility to regulated financial advice for older people and their families.  There are no shareholders and any profit is used to sustain the Society and its objectives.

The complexities of the many decisions you or your family may need to face when looking at issues such as care funding matters or whether equity release is the right thing for you, need careful and considered advice. Financial advice should help you make clear and informed decisions knowing that you have had the information and choices presented to you in a way that helps you make the best choices and decisions for you or for a family member.

SOLLA helps you to find an adviser who is local and can help you explore what would work for you and where they are involved, your family too.

This is provided by the individual accredited members who are regulated by the Financial Services Authority.

Direct Payments and Personal Budget support in your local area:

The Rowan Organisation provides local support services throughout England and Wales for people in receipt of Direct Payments, Personal Budgets and Citizen Directed Support.

For more information on Direct Payments and Personal Budgets in your local area, please click on the link below:

Nottinghamshire

The Rowan Organisation also has a central Information Service, which supports the whole of the organisation. If you are looking for information and advice and would like to speak to someone in confidence, you can call the team of friendly, professional Information and Advice Officers who will answer your query. Tel:0845 608 8048  

This service is available to service users, members of the public, social workers, Rowan advisers, voluntary groups and other organisations.

The Rowan Organisation provides local support services in Nottinghamshire for people in receipt of Direct Payments, Personal budgets and Citizen Directed Support.

The organisation 

• provides training and support to individuals in their role as an employer
• personal assistant training
• experience in all forms of disability
• staff champions for specific service areas.

Contact us

0800 013 8555 / 0115 844 3150

Opening Hours

Office:
Monday - Friday 9:00am - 5:00pm 
(Outside of these hours, you can continue to report emergency repairs on 0800 317 861) 

Customer Service: 
Monday – Friday 8am-8pm 
Saturday 8am-12noon 
(Outside of office opening hours staff can offer advice about housing matters, take rent payments and take messages for other members of staff.) 

We are Nottingham Community Housing Association (NCHA); one of the largest locally-based housing groups in the East Midlands. We manage over 9,500 homes and house more than 20,000 tenants across the East Midlands in Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire, Northamptonshire and Rutland. 

We employ over 1,100 members of staff, and have a commitment to training and apprenticeships. We offer fantastic staff benefits.

Our annual turnover is over £80 million, and our properties are worth over £500 million. In 2013, we celebrated our 40th anniversary. At 45 years old, we are still going strong!

We provide care and support across the East Midlands, with over 990,000 hours of care provided in 2018/2019 for the most vulnerable people in society. Our work covers mental health, learning disabilities, domestic violence, Asian elders, vulnerable young people, homelessness, teenage parents and older persons, whether they need a place to live or support in their own homes. 

We’ve been developing new homes since 1973, and are working in partnership with 19 local authorities to build new affordable homes that meet local needs. This includes homes for sale, rent (at affordable rents, as well as market and intermediate levels), shared ownership, and ‘try before you buy’ schemes. 

Our Framework Delivery Agreements with the Homes England (HE), for the years 2015-21 are to develop around 800 new homes through the Affordable Homes and Shared Ownership programme. 

We are a lead member of the Blue Skies Consortium, a group of 14 housing associations, and an investment partner directly with the HE outside of the consortium for other programmes and initiatives. 

Pitch, formally known as POD, is a consultancy registered as a Limited Liability Partnership jointly owned by Longhurst Group and NCHA. Pitch was formed in 2005 with the purpose of providing development services to other Housing Associations and Local Authorities to enable the delivery of more affordable homes for families and people in housing need.

We conduct regular surveys with our tenants: 91% of them are satisfied with the service we provide [STAR survey 2017]. This puts us in the top quartile of housing associations for customer satisfaction. We are accredited by the Tenant Participation Advisory Service (TPAS). 

Underpinning everything that NCHA does is a commitment to equality and diversity, value for money, social responsibility, adding social value and delivering our core values of:

• Caring - We care about what we do and the way we do it 
• Lean - We learn, improve and put the customer first to get better results 
• Enthusiastic - We are engaged and motivated to make a difference 
• Accountable - We are answerable for what we do and don't do 
• Resilient - We are ready to respond to opportunities and challenges.

Please email info@moneysortedind2n2.org ‘Money Sorted in D2N2’ helps people with money management and supports them to improve their financial well-being.

It can help you if you are someone not in work and you live in Derby, Derbyshire, Nottingham or Nottinghamshire. We are still taking new referrals during the Corona virus period. Please email info@moneysortedind2n2.org

Money Sorted in D2N2 provides support and personally tailored interventions for people experiencing the greatest financial difficulty.  It will enable individuals to take control, build their confidence and skills and help them tackle barriers and problems in order to improve their financial well-being.

It is for people of working age who are experiencing financial difficulties and exclusion, who are unemployed or economically inactive and living in the D2N2 area.  

If you are working with someone who may be interested in this project please contact the Money Sorted in D2N2 team:

Tel no: 0115 908 1534

Email: info@moneysortedind2n2.org

Website: http://moneysortedind2n2.org/

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

Coronavirus - changes to our service

Every local Citizens Advice is now closed - you can’t get face to face advice.

You can still get help by calling our national phone line or by talking to an adviser online. 

Contact us about applying for Universal Credit

Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat or face-to-face.

Our advisers can help you:

• work out if you can get Universal Credit

• fill in the Universal Credit application 

• prepare for your first Jobcentre appointment 

• check your first payment is correct 

National Helpline Number 0800 144 8 444 08.00 am - 6pm or visit the website

You can read our online advice on Universal Credit at any time.

Talk to us online

You can also chat with an adviser online about your Universal Credit application. Chat is usually available 8am to 6pm, Monday to Friday. It's not available on public holidays.

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.