COVID19 update, 10th August 2020 - For 150 years, the British Red Cross has supported people through crisis and coronavirus is no exception.

Across the UK and around the world, we are supporting the most vulnerable people by delivering food and medicine, making sure refugees and people seeking asylum are safe, and supporting the NHS to get patients home from hospital. Call our free coronavirus support line - 0808 196 3651 if you feel lonely, need someone to talk to, or need help getting access to food and medicine.

Your physiotherapist, commuinity nurse or occupational therapist (social services or NHS) will assess your child for the equipment they need. It will then be ordered via ICES (Integrated Community Equipment Service). It may require fitting/adjustment by your therapist when it is delivered. If a fault occurs with the equipment after you have received it contact ICES. You can also contact them if you have a query about delivery of the item or need to have it collected when no longer needed. If your child outgrows the equipment or you have concerns e.g. about positioning or use, contact the professional who assessed your child for the equipment.

COVID19 update, 20th July 2020 -  for full details please visit https://www.nottshelpyourself.org.uk/kb5/nottinghamshire/directory/home.page 

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

COVID19 update, 20th July 2020 - for details please call 01302 812345

https://www.ageuk.org.uk/ Our free national advice line and local advice helps hundreds of thousands of people every year.

Age UK Doncaster provides services including homecare, cleaning services, day services, home and garden services and a home from hospital service.

Age UK Doncaster can also offer information and advice on a range of issues including money, housing, health and social care etc.

Shopmobility is available in Worksop and Retford. Need to register. £5 registration and need 2 forms of identification and you will have your photo taken. Need to book equipment before hand. Equipment available for 2 hours.

Worksop Centre: Priory Centre Car Park, Bridge Place, Worksop. Priory Centre car park 01909 479070. 9am-4pm Tuesday-Saturday.

Small charge for the use of Wheelchairs Scooter Hire is free

Coronavirus (COVID-19) Information
We are welcoming new residents to our care homes... Moving into a care home can be an emotional and difficult decision, whether for yourself or a loved one. Care homes play a key role in supporting individuals who require the peace of mind, companionship and security a care environment offers. There are many reasons why you should feel confident to have your loved one looked after in a care home. updated on Tuesday 23rd June 2020

View latest information for Clumber Court Care Centre

Clumber Court Care Centre is a sixty-four bedroom care accommodation registered to provide personalised care packages for people with dementia.

Staff are skilled in looking after the needs and lifestyle of people who might display challenging behaviours or be prone to stress, through methods that are both friendly and efficient.

The centre is located in a pleasant residential area of Retford, where residents can enjoy secluded gardens with raised flower beds and summer barbecues.

Accommodation for persons who require nursing or personal care, Dementia, Diagnostic and screening procedures, Mental health conditions, Physical disabilities, Treatment of disease, disorder or injury, Caring for adults under 65 yrs, Caring for adults over 65 yrs

Open: Tuesday to Saturday 9.00am to 4.00pm

Occasional Wheelchair Use
If you require a wheelchair for occasional use, e.g. shopping, visiting relatives, going on holiday, your needs may be met by:

Shop Mobility Scheme.  This is available in Retford and Worksop town centres.  Wheelchairs may be borrowed free, from Chancery Lane Car Park in Retford, or Priory Centre Car Park in Worksop. The wheelchairs can only be used in the town centre. People are required to register with the scheme before using the wheelchairs - Worksop (01909) 479070 or Retford (01777) 705432.  It is advisable to book in advance.

Some shops such as Asda, Tesco, Morrison’s, and Sainsbury’s have wheelchairs for use in-store. Ask at the Customer Information Desk.

Meadowhall, Four Seasons, Frenchgate, Crystal Peaks, and Victoria Centre are shopping centres that have wheelchairs to borrow while shopping in the centre.  Pre-booking may be necessary at busy times.
Local mobility shops hire wheelchairs for short periods. There is usually a charge for this service.

Short term loan (up to three months)
If you require a manual wheelchair because you have a medical condition (such as a broken leg or ankle) which is likely to improve within three months, your Doctor, Physiotherapist, Occupational Therapist or Community Nurse will be able to request one for short-term use from the Integrated Community Equipment Service (ICES).

Long-term loan (Over six months)
If your Doctor or Health Care Professional has assessed that you require a wheelchair to use regularly and for the long term (over six months), they will make a referral to the wheelchair service for the most appropriate manual wheelchair from the available range. If you and your carer are not able to use or manage a manual wheelchair due to a physical or medical condition, you may be eligible for an attendant controlled powered wheelchair.

A voucher scheme is available.  Following an assessment by service you may choose to receive a voucher towards the cost of a different or more expensive manual wheelchair of your choice

If a Doctor or Health Care Professional has referred you for a powered wheelchair, you will be asked to participate in a three-part assessment.  This assesses whether your medical condition or physical disability causes your mobility to be severely restricted and that assesses whether your home is suitable to use and store a powered wheelchair. Your ability to safely drive (manoeuvre) the wheelchair will be assessed.

Buying a Wheelchair
You may wish to buy your own wheelchair, but it is strongly recommended that you seek advice from a health professional and try a range of wheelchairs before you purchase.  Remember that all wheelchairs need to be regularly serviced.

Hospital Wheelchairs
The wheelchairs at Bassetlaw Hospital and Retford Hospital are for the use of patients and their carers during their visit/stay in hospital.  They are for use within the hospital only.

DUE TO COVID19 PLEASE CALL THE CENTRE FOR LATEST UPDATES ON TIMES AND ACTIVITIES

The Old Library, Memorial Avenue, Worksop S80 2BP

The Aurora Wellbeing Centre Worksop 01909 470985

Offer services for people with a diagnosis of cancer or long term conditions. Provides advice information and support. Drop in support group Macmillan information hub.

Gentle gym sessions Pilates and Yoga.
Beauty and Holistic treatments.
Cancer patients are entitled to 6 free treatments. Carers are entitled to 2 free treatments.
Support group 1st and 3rd Friday of the month

COVID19 update, 29th July 2020 - no drop in sessions at the moment but face to face visits have resumed.

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1 - 4 Sandy Lane, Partnership House ( Worksop ) - 11am - 4pm

Friday 11.00 - 4.00 Goodwin Hall, Retford

BDC can fit you a new Key safe at the following prices

Small - £55

Large - £70

For information and to book your fitting call us on 0800 590 542

NCC Customer Service Centre can arrange for the person you are caring for to have an assessment.

Call 0300 500 80 80

Monday - Friday 08.00 am - 8.00pm

Or you can email them directly Email: enquiries@nottscc.gov.uk

Visit the NCC Website: http://www.nottinghamshire.gov.uk/

An emergency card for carers identifies you as a carer in the event of an emergency.

The card does not give any personal information, but provides a phone number anyone can call.

Staff answering the phone will take any action you have agreed with us like: 

• contact family/friends to let them know there is an emergency 
• visit the person you care for and arrange emergency help

Either apply online or call the Customer Service Centre on 0300 500 80 80.

They can guide you through the process, send you a card and can answer any questions you have. 

Handy person adaptation service

The Handy Person Adaptation Service provides help and support to keep people safe and secure in their home with free or low-cost but high quality essential adaptations and small practical jobs.

This service is available to people living in Nottinghamshire (except the City of Nottingham) who are either:

• aged 60 or over
• disabled. 

Adaptations

Adaptations are jobs such as fitting stair rails and grab rails which help you move around your home and stay steady on your feet.

These are supplied and fitted in a single job and are free of charge.

Handy person jobs

Handy person jobs are small jobs such as fixing curtain rails, putting up shelves or fixing loose carpets or trip hazards.

The cost of a handy person job is £15 which should be given to the trader.

You will also need to supply all the materials for the job. But if you have difficulty getting what’s needed, you may be able to give the money to the trader so they can buy the materials for you.

These prices are subject to change, so please check when requesting a job to confirm the price.

How long does it take to get the work done?

Jobs inside the house are usually completed within 5 working days.

If you have been discharged from hospital the job will be completed within 2 working days.

The work is carried out by professional traders from our approved trader register regulated by Trading Standards.

Find out more

Download a leaflet about the scheme [PDF].

You can contact us and tell us about your needs by:

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

If you cannot access this scheme, you can also get work completed in one of the ways listed below:

• use our approved trader scheme if you are planning to pay for the work yourself, make sure you agree a price beforehand. Our trading standards pagecan offer advice if you have any disputes.
• through our occupational therapy service - you need to have a care and support assessment and be eligible for care.
• if you are a disabled person who needs help to live independently, you might be eligible for a Disabled Facilities Grant to help fund the adaptations to your home. For more information see our Disabled Facilities Grant factsheet.

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

Find us on Facebook for latest updates on services during COVID19.

If you are stuggling to get a diagnosis, Battling to get your child the education they deserve?

This group is FREE to attend and run by people who have been through the system themselves. This is an informal place to get some moral support

Monday Morning 09.30 - 11.00 am

Wednesday Evenings 6.30 - 8pm

We now have suitable measures in place and are able to open some of our services where it is safe to do so.

Our Current Weekly Services back up and running are as follows (last updated 7/8/20). Anything not listed here is not yet back up and running. The list will be updated regularly please keep your eye out for further updates (the list will be pinned to the top of our page for ease of finding!)

Mondays:

7-7.45pm : Dancefit Medium Impact

Tuesdays:

9.45-10.30am : Dancefit Low impact / seated session

2-3.30pm : Hands of friendship womens group

6-6.45pm : Dancefit Medium Impact

7-7.45pm : Line Dancing

Wednesdays:

7-7.45pm : Dancefit Medium/High Impact

Thursdays:

9.45-10.30am : Dancefit Medium Impact

2-3.30pm : Growing Friends Health & Wellbeing Group

6-6.45pm : Dancefit Medium/High Impact

Fridays:

10-11.30am : IMPACT Cancer Support Group (now not open until 28th August due to holidays and work happening at the centre)

Anyone that comes along to the centre is required to wear a mask in communal areas and maintain social distancing. You will also be required to register your personal details on our track and trace system in order to access this activity. If you have any questions or concerns about this please get in touch with us before you come as without these details we will be unable to admit you to the building

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.

LIVING AT HOME KIT: ASSISTIVE TECHNOLOGY

What is Assistive Technology?
Assistive Technology is a range of equipment which can help to keep you independent in your own home and provide peace of mind to carers. We provide three assistive technology services:

Telecare – Sensors in your home are linked through your phone line and a special telecare box to a 24 hour monitoring centre. If the sensors detect a danger, they will automatically call the monitoring centre. Staff will immediately call to check how you are, and if necessary can request further help from a friend, family or emergency services.

Standalone Assistive Technology – provides a similar range of sensors to telecare, but instead of the alerts going to a 24 hour monitoring centre, the sensors alert a portable pager unit which can be carried by a carer living in the same home.

Just Checking – a kit of special sensors which can help with assessments of how well a person with dementia is managing daily living activities at home. See the back of this fact sheet for further information.

How can it help?
Telecare and Standalone Assistive Technology equipment can help to alert a carer, or the 24 hour monitoring centre to a number of risks:

Falls - a small device worn on your clothes or wrist can automatically detect a fall and alert either a carer in your home, or the 24 hour telecare monitoring centre. Bed leaving sensors can also tell if you get up in the night and need immediate help from a carer. This can help to prevent a fall occurring in the first place. Bed leaving sensors can also be used to alert the telecare monitoring centre if you fail to return to bed after getting up during the night – perhaps indicating that you have had a fall on the way to the bathroom, and need help.
We target automatic falls detection equipment at people who go unconscious and fall, for example due to a history of stroke, epilepsy or poorly managed diabetes. This equipment is also sometimes suitable if you have memory problems, and forget to call for assistance after a fall using a manual call button.

Wandering – a door sensor can tell if you leave your home at an inappropriate time, such as in the middle of the night when you might put yourself at risk. An alert can be sent to a carer in your own home, or to the 24 hour telecare monitoring centre. The sensor can be linked to a timer, so that it only operates when you are most at risk, e.g overnight.

Managing Your Medication – if memory problems mean you forget to take your tablets, an automatic medication dispenser may help. The device can hold up to 28 doses and alerts when it is time to take your tablets. You will need someone to fill the dispenser for you, and a professional will need to confirm that your tablets are safe to keep inside the unit.

Epilepsy – a bed based sensor can alert a carer, or the 24 hour telecare monitoring centre if you have a seizure at night. The sensor can only detect tonic-clonic seizures, and is not suitable for other types of seizure.

Smoke Detection – if you have dementia or severe memory problems which mean that you would forget how to respond if there was a fire in your home, these sensors will automatically alert the 24 hour monitoring centre to request help.

Extreme Temperatures – a sensor can tell if the temperature in your home falls or rises to a level which could affect your health, and automatically alert the 24 hour telecare monitoring centre.

How much does it cost?

Telecare – The equipment will be supplied and fitted free of charge. However, there is a fixed charge of £2 per week for the 24 hour telecare monitoring service. In addition you will have to pay your telephone service provider for the cost of any calls made by the telecare equipment. Calls are made to an 084415 number which usually costs the same as a local call. However, please check call charges with your service provider as they do vary.

How much does it cost?
Telecare – The equipment will be supplied and fitted free of charge. However, there is a fixed charge of £2 per week for the 24 hour telecare monitoring service. In addition you will have to pay your telephone service provider for the cost of any calls made by the telecare equipment. Calls are made to an 084415 number which usually costs the same as a local call. However, please check call charges with your service provider as they do vary.

Please note that if you already have a lifeline or warden call system in your home it is not usually possible for us to add the telecare sensors to this service. If you wish to receive the telecare service you would normally have to give notice to your current lifeline service provider and transfer to our telecare service and equipment.

Standalone Assistive Technology – the equipment is supplied and installed free of charge. As the alerts go to someone in your home, there are no ongoing charges.

How do I know if I am eligible?
If you struggle with daily tasks and need long term support, your social care assessment worker will explain if telecare can help to keep you independent in your own home, and arrange for it to be installed. You can request an assessment for long term support by calling us on 0300 500 80 80. If you already receive our long term support services, you can request telecare or standalone assistive technology equipment directly by calling us on the number above.

Just Checking – Dementia Assessment Kit
This system uses sensors placed in each of the rooms of your home and on the final exit doors to help show how well you are managing daily living activities. The system does not use cameras. Information from Just Checking is sent to an activity chart which can be accessed on a secure website by family and professionals. Without Just Checking it can sometimes be difficult if you have dementia to accurately remember or communicate what activities you are doing at home. Just Checking is only installed for a short period (typically 2-4 weeks) to help health and social care professionals to better understand what support you will need to remain safe and independent in your own home. There is no charge during the short assessment period.
Just Checking often shows that people with dementia are managing at home much better than originally thought by family and professionals. The system is only available if you are being assessed for long term support, or receiving our START reablement service.