Visit the website for latest information on Coronavirus and how to stay safe through the pandemic. Also information available on the impact of the Covid 19 crisis on the Domestic Abuse Perpetrator Services.

We are unable to take calls at present so please email us if you need help.

 

Helplines

Respect Phoneline: 0808 8024040 / www.respectphoneline.org.uk

Men's Advice Line: 0808 8010327 / www.mensadviceline.org.uk

General enquiries: info@respect.uk.net / 0203 5596650 

Responding to the COVID-19 pandemic, we have been collaborating with our sector partners to ensure that victim and survivor’s safety remains a top priority. To achieve this, we will continue to hold perpetrators to account.

Respect's Helplines are running as normal. Our team have made plans to meet increased demand and have reviewed the advice they give to service users, so their needs are better met in the COVID-19 context. Please refer to our helpline websites for more information www.respectphoneline.org.uk and www.mensadviceline.org.uk

The Respect Phoneline has launched the #NoExcuseForAbuse campaign. It's aimed at perpetrators of domestic abuse and our key message is that the lockdown is not an excuse for abuse. The campaign is run on Respect's social media accounts. For more information contact victoria.page@respect.uk.net 

We are working closely with our members, to support them through this challenging time. For any concerns about Respect member services, contact alistair.sherlock@respect.uk.net

COVID19 update, 20th July 2020 -  for full details please visit https://www.nottshelpyourself.org.uk/kb5/nottinghamshire/directory/home.page 

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

 

Women and girls over 14 and over or concerned friends/family can contact us for emotional and practical support. No problem is too small or unimportant if it is causing worry and distress. NRCC acknowledges that sexual violence can also affect men and can now offer them the ISVA service. Men cannot be seen at NRCC but we offer another safe environment where they can. In the future men will be able to attend Nottingham Sexual Assault Referral Centre (SARC).

We provide a telephone helpline, face to face support and counselling, accompanying and support service to hospitals, police and courts.

Help after crime 

Contact us for free and confidential support. COVID-19 UPDATE: We're still here for you. Our free and confidential Supportline (08 08 16 89 111) remains open 24/7 and you can talk to us any time via our free live chat service. Victims of crime in contact with our teams across England and Wales are still being supported remotely.

 

As an independent charity, we work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve. We help people feel safer and find the strength to move beyond crime. Our support is free, confidential and tailored to your needs.

If you’ve been affected by crime, we can give you the support you need to move forward. Our services are free, confidential and available to anyone in England and Wales, regardless of whether the crime has been reported or how long ago it happened. Choose from a number of ways to contact us. 

Contact by email using online form. https://www.victimsupport.org.uk/help-and-support/get-help/request-support

National Helpline 0808 168 9111

Local Notts Helpline 0300 303 1967 Lines are open Monday to Friday 8am-8pm, and Saturdays 9am-5pm.

Youth justice

We work with children and young people aged between 10 and 18 with the aim of preventing offending and re-offending.

The Youth Justice Service (YOT) includes representatives from local councils, the police, probation service and health authorities and a range of other agencies. Find out more about Youth Justice Services at GOV.UK.

We make sure young people face up to their crime, take responsibility for their actions and we offer help and support if there are any personal issues like family background and friends that make re-offending more likely.

All referrals into the Youth Justice Service come exclusively through convictions up held in Her Majesty’s Court Service or through Nottinghamshire Police. All youth justice services are provided on a statutory basis.

We give every young person who has offended and been through the Court system one to one support. We look at ways to help the young person change their behaviour, and guide them towards new life opportunities like education and training, or learning new personal skills. All work is undertaken with the aim of reducing any further offending.

Teams are based across the county:

Team	Phone	Address
Newark & Bassetlaw Youth Offending Team	0115 8041235	Thoresby House, Darwin Drive, Sherwood Energy Village, New Ollerton, NG22 9FF
Mansfield & Ashfield Youth Offending Team	0115 8040347	Lawn View House, Station Road, Sutton in Ashfield, NG17 5GA
South Youth Offending Team (Gedling, Broxtowe, Rushcliffe)	0115 9774774	Trent Bridge House (floor 7), Fox Road, West Bridgford, NG2 6BJ
Operation Support Team	0115 8041235	Thoresby House, Darwin Drive, Sherwwod Energy Village, New Ollerton, NG22 9FF
Youth Justice Service Operations	0115 8041235	Thoresby House, Darwin Drive, Sherwood Energy Village, New Ollerton, NG22 9FF

Help in a crisis during Coronavirus COVID-19 pandemic

During this COVID-19 pandemic there may have to be changes in the way some of our services work. Please contact the service directly to check how services are being delivered and follow their advice.

The national suspension on visiting inpatient areas has been lifted. Please contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during Coronavirus pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe blood loss, serious burns, suspected stroke.

Rampton Hospital provides secure hospitalisation for criminals with mental health problems.

Rampton Hospital is a secure hospital. Its mission is to work with Commissioners, users and staff to lead the development and provision of high quality, cost effective, secure health care.

COVID19 update 24th August 2020 - During these challenging and worrying times, we at Crimestoppers, as a national charity, are aware that UK citizens will continue to be concerned both about preventing crime and also anonymously giving information they have about crimes which have already been committed.  Find out more at https://crimestoppers-uk.org/pages/crimestoppers-response-to-covid-19
 

 

The none emergency contact number is 101 and this can be used anywhere in the country to contact the local police for the area which you are calling from

Contacting the police when it's not an emergency

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Use the 999 emergency number when

• Life is in danger or someone is seriously injured
• Someone is using violence or there is an immediate threat of violence
• A crime is in progress or an offender has just been disturbed at the scene
• Serious damage is being or could be caused to property
• There is a road traffic collision in which someone is hurt or there is a danger to other road users
• An immediate police response is necessary.

In all other circumstances, including to report a crime that has already happened, you should use our non-emergency number 101.

When to call the 101 non emergency number

101 is the number to call when you want to contact us when it’s less urgent than a 999 call. 

101 is available 24 hours a day, seven days a week. Calls to 101 cost 15 pence per call from landlines and mobiles, no matter what time of day you call or how long you're on the phone.

We always aim to answer your call as quickly as possible. We aim to answer all 101 calls within 60 seconds. At times, particularly during major incidents, we might receive more calls than normal and you might wait slightly longer.

Opening Hours: Monday - Friday 08.00 am - 8.00 pm Saturday 09.00 am - 5.00pm

The service supports Victims and survivors to be resilient and in doing so are less likely to be re-victimised; empowered to cope and recover from crime and anti-social behaviour by timely and effective victim-centred support from local services, families and communities.

Victims do not have to report a crime to access the service. Victims of both recorded and self-reported crime are tracked at all points in their journey and given access to information, practical support and advice and where appropriate, referral to ‘cope, recover and empowerment’ support services in their local communities.

Victim CARE ensures that the support will be victim-centred and outcome focussed. It will ensure that the needs of the victim are considered and supported at every stage of the criminal justice process.

The service is provided by a team of experienced professional case workers, giving one to one support to victims of crime and ASB. The team is supported by a committed and highly trained team of volunteers. The aim is to improve victims’ experience with the criminal justice system and associated support services.

Types of support

Victims of crime and anti-social behaviour benefit from enhanced help and support with a new-style service, designed around the needs of victims to help them cope and recover from their experience and empower them to become more resilient

• Tailored emotional and practical support, advocacy and restorative justice determined through a ‘needs assessment’, focusing on the level of harm caused by the crime and the vulnerability of the victim.
• A dedicated Caseworker providing one to one support to each victim, making it less stressful for them and reducing the number of times they are asked to tell their story
• Access to restorative justice services arranged by the Caseworker, which could include facilitating dialogue with a person with a conviction. Restorative justice brings those harmed by crime or conflict and those responsible for the harm into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward.

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

 

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

 

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

 

 

Modern slavery encompasses slavery, human trafficking, forced labour and domestic servitude.

Traffickers and slave masters use whatever means they have at their disposal to coerce, deceive and force individuals into a life of abuse, servitude and inhumane treatment.

https://bit.ly/30swbvT

Useful links

https://www.bassetlaw.gov.uk/community-and-living/community-safety/modern-slavery-act-statement/

 

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

 

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If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.

Scams

Scams affect the lives of many people across Nottinghamshire. They come in many forms and it is impossible to know about all of them. 

Anyone can fall for a scam, but some people are more vulnerable due to their circumstances and are therefore more likely to be targeted by criminals. People who lose money to scams often also experience loneliness, shame and social isolation. There is no need to feel ashamed, there are agencies that can provide help and advice.

People who reply to scams aren't stupid. We know that the criminals are very clever and know what to say to get money out of anyone. Once someone has replied once, we know that their contact details are passed on to other criminal gangs and they will then receive other scams.

Some scams are specifically targeted at businesses, for example publishing scams. Some information about business scams can be found on the Business Companion website.

Our Trading Standards team works with many organisations including Citizens Advice, Nottinghamshire Police and the Alzheimer’s Society to raise awareness of the issues around scams and provide advice and support. 

If you are a carer or have an older relative, please be on the lookout for any signs that they have been scammed. Each situation is different but typical signs could include:  

• if you have elderly relatives, friends or neighbours, you can help protect them from scams by becoming a Friend Against Scams. This is a national scheme which is free to join and includes an online awareness session or local workshop event
• receiving lots of unwanted calls
• unusual transactions on bank statements
• becoming unwilling to go out (just in case they miss the next phone call telling them what they have won)
• no money to buy food / pay bills
• lots of mail about prize draws, lotteries, or unwanted catalogues
• unwilling to throw any old post away.

If you receive a phone call or letter that causes you concern, talk about it with a friend. Share your concerns. They may have received it too. It's always worth talking to your bank and letting them know your concerns.

 

Types of scams

Scams can fall in to some broad categories and here are some examples:

• Doorstep: People call at your door telling you that a roof tile is loose, your driveway needs repairing, they can cut trees down cheaply, try to sell you a mattress or some fish etc. Find out more about doorstep callers.
• Telephone: Phone calls telling you that you need to pay an urgent bill and requesting your bank details, companies offering services to reduce you unwanted phone calls.
• Online: 'Copycat' websites selling services that are either free or cheaper via the official Government route.
• Post: Letters informing you that you have won a prize, psychics telling you they can predict harm is coming your way and for a fee they can protect you, catalogues promises you a prize if you place another order quickly.

 

Scam Marshals

If you receive lots of scam mail, you can help take a stand against scams by becoming a Scam Marshal. Scam Marshals share their own experiences by sending in their scam mail to a national team who use it to fight scams. You can register yourself or on behalf of someone else.

 

Useful information

Consumer advice and information

• View a video about scams by Friends Against Scams

• Information Commissioner: advice on nuisance telephone calls

• Think Jessica website: protecting elderly and vulnerable people from scams which come through the postal system and criminals who contact them by telephone
• The Silver Line Helpline (helpline for older people): 0800 4 70 80 90
• Citizens Advice Consumer Service or call 0808 223 1133 for further advice or help for a relative
• A to Z of fraud on Action Fraud website
• Find out about neighbourhood watch schemes in your area or how to set up your own scheme.

 

Doorstep callers

We advise you never to buy goods or services from a trader on your doorstep.

Don’t answer your door if you are not expecting a caller. If the person needs to contact you urgently, they will put a note through your door or have your contact details and be able to contact you via other means.

If you are expecting a caller:

• use a window or a door viewer to see who the caller is
• check the identity of the caller. Do not let the caller into your house until you have verified their ID
• do not rely on the number they give you as it may not be genuine. Verify their identity by ringing their employer using the telephone number listed in the phone book or look for the number on a bill
• if you have any concerns or suspicions then ask the caller to leave, close and lock your door. If the caller will not leave and tries to gain entry then call the Police on 999.

CONTACT US ON: 0300 500 80 80 Monday-Friday 8am-6pm.