Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

 

 

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

 

To work on behalf of individuals to: simplify finance, prioritise essential bills, pay your debts off efficiently and allow you to save for the future. 

Services available at The Well include:

Blends weekly Community Cafe- Monday 10am- 12noon

Art Group & other weekly activities ( please see the website )

Community Cinema

Debt Counselling - telephone 0800 328 0006

Lunch Club - Mondays 12:30 - 1:30, £5.00. contact Angela Wakelin 01777 702344

Activities for children and families

Out of Hours Foodbank drop off & collection Point ( with a referral )

Part of the NNSP network

Christians Against Poverty ( CAP ) Job Club & CAP Money ( by Appointment only )

The opening times are usually 09.00-4.00pm ( Christmas opening times - The Office will be closed from Wednesday 20th December ( 2pm ) 2017 - Tuesday January 2nd 2017 )

 

 

THE IVY OSBORN CHARITY GIVES WIDOWS AND ELDERLY SPINSTERS LIVING IN THE VILLAGE OF WALKERINGHAM 

All referrals to the Food Bank for aid must be made through one of our signed up referral agencies. No Self Referrals will be accepted.

No more than 3 food parcels are issued in any 6 month period. If you are affected by extreme hardship as a result Universal Credit. Ring 01909 476118 for further signposting

These agencies have the capacity to work closely with clients and signpost them to other services as well as to the Food Bank.

They have all signed a detailed agreement which outlines our criteria.

Please signpost any prospective clients to one of these agencies

which include :-

A1 Housing                    Nottinghamshire Women's Aid ( NAW )

Barnados                       Citizens Advice Bureau (CAB)

HOPE Community Services

Framework – Moving Forward Service

Probation Services           Framework Homelessness Prevention Service

Health Visitors                 Job Centre Plus ( Worksop & Retford Offices )

Leaving Care Team          New Roots Young People's Team

Social Services                 Nottinghamshire Disability Network

Centre Place                    Christians Against Poverty ( CAP )

British Legion                   Bassetlaw District Council ( Worksop & Retford Offices )

Community Adult Mental Health Team(CAMHT)

Surestart Children's Centres – Harworth, Bircotes, Hallcroft, North

Leverton, Misterton, Manton, Kilton, Prospect, North Worksop

(Shireoaks )

 

Worksop Distribution Centre,

78 Lowtown Street

Opening times

Mon to Fri 10am – 2pm

Phone & Fax – 01909 486770

adminworksop@bassetlawfoodbank.org.

uk

 

Retford Distribution Centre,

Buttermarket House

Exchange Street

Retford

 

Opening times

Mon to Thur. 9am – 4pm

Fri 9am - 2pm

Phone – 01777 710858

There arre reduced opening times over the Christmas Period 2017. ( CLOSED Christmas day, Boxing day, New Years Day )

Some Volunteer Organisations are closed between Christmas And new Year.

 

 

 

 

 

 

The cafe is at 10.15am when you will be able to enjoy a cup of tea or coffee and cake whilst making new friends.

There is also a Support Worker from Christians Against Poverty (a debt counselling organisation) in the team if you require that service. At 11.15am there will be various activities lasting an hour on a rolling monthly cycle, subject to change.

£2 donation.

You can also stay over for our ‘Lunch on Mondays’ where you can enjoy a 2 course meal for just £5. 

 

“The Royal Voluntary Service (RVS) supports older people in their own homes by giving time and practical help them get the best from life.

They provide specialist services locally, tailoring them to meet their individual needs with friendly local volunteers. These services range from support at home to social activities within the community.

 

-          Home Library Service: where we deliver books from the library to your house.

-          Home From Hospital Service: where we support you with practical help for six weeks after a stay in a medical setting.

-          Good Neighbours Scheme: a longer term support system to our Home From Hospital Service

 

-          Signposting: we help you find the support you need locally

We provide 3-days’ worth of nutritionally balanced foodstuffs and basic household or baby needs to help single people, couples, small and large families who find themselves short of money and in a crisis situation perhaps caused by illness, family break up, unemployment, benefit delays, family bereavement, relationship breakup, theft or a myriad of other reasons.  We chat to people over a cuppa and a biscuit or beans on toast and help direct them to agencies and people who can help with the crisis.

Our foodbank also runs a rural delivery service, which takes emergency foodboxes to clients living in rural areas who cannot afford to get to a foodbank

 

Money Sorted in D2N2 provides support and personally tailored interventions for people experiencing the greatest financial difficulty.  It will enable individuals to take control, build their confidence and skills and help them tackle barriers and problems in order to improve their financial well-being.

It is for people of working age who are experiencing financial difficulties and exclusion, who are unemployed or economically inactive and living in the D2N2 area.  

If you are working with someone who may be interested in this project please contact the Money Sorted in D2N2 team:

Tel no: 0115 908 1534

Email: info@moneysortedind2n2.org

Website: http://moneysortedind2n2.org/

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1- 4 Sandy lane ( Worksop )

Tuesday 11.00-4.00  Oasis Community Centre ( Worksop )

Thursday 09.30 - 11.30 ( Harworth town hall )

Friday 11.00 - 4.00 Cosmic Cottage ( Retford Grove Street - Cosmic Cafe )

 

Support is available from the service regarding any changes in benefits and the support available.

 

Accessible transport can usually be provided by the scheme if necessary. All meals are freshly cooked on the premises and consist of three courses. Aimed at people over 60 who live in their own homes, to promote independent living.   …

The Friary now delivers a wide range of services with open access drop-in sessions being delivered 3 times per week, 52 weeks of the year. Each drop-in is accessed by over 100 local people in need of support. The Friary is passionate about people and about tackling poverty caused by homelessness and unemployment. The charity is committed to offering person-centred advice and support which is accessible and free to all those who require it.

Facilities Available

Open access drop-in sessions from 9am to 1pm on: MONDAY, WEDNESDAY, FRIDAY

During these times the following available:

• Confidential Advice on Housing, Benefits and Debt related issues
• Practical Assistance (food, clothing & small household items)
• Access to IT Suite for support with Benefit & Housing Claims 9.30am-12.30pm
• A range of Health & Hygiene Facilities
• Refreshments and Nutritious Hot Food
• Emotional Support

Sunday Evening Fellowship
8pm to 9pm

Or by appointment at other times

• Confidential Welfare Guidance
• Practical Assistance
• Someone to talk to

How we do it
By offering the following services:

• Professional Advice and Referral
• GP Surgery
• Homeless Health Team
• Employment Support
• Optician
• IT Literacy Training
• Barber
• Welfare Provision of Nutritious Food, Clothing, Toiletries and Small Household Items
• Shower and Laundry Facilities

The scheme can help residents who satisfy the following criteria:

• Have a long term health condition that is made worse by the cold (see agreed list of conditions in the box below)
• Live within the Nottinghamshire County Council area
• Are in fuel poverty (defined as having a gross household income of no more than £16,010 per annum exc. PIP/DLA or £800/month after mortgage/rent)
• Have savings of less than £16K
• Own or privately rent their home (Levels of fuel poverty are considerably higher in the private rented    sector – 19%)

Improving the Health & Wellbeing of Bassetlaw Residents through supported access and navigation in to local services and support

Ring 01909 476118 to speak to a local Community Advisor about all of your wellbeing needs

This service is available Monday - Friday 09.00 - 5.00 pm

Or you can email for support 24 hours a day. ( Your email will be picked up by an Advisor the next working day )

You can email. Communityadvisor@bcvs.org.uk

 

National Helpline Number 0800 144 8 444 08.00 am - 6pm or visit the website ( details below )

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

 

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If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.

The first session is Free and then £1.50 thereafter.

The Group is run by Dave Bacon