CORONAVIRUS UPDATE 26.06.2020
Bassetlaw Action Centre remains closed until further notice, however we are now able to offer a Volunteer Shopping Service to those in need of essential shopping. Our Community Car Scheme is now starting to take bookings and Home Support cleaning services will resume from 1st July 2020. Please call for more details Telephone: 01777 709650.

Our staff continue to offer telephone consultations and support.
Staying Well Courses and Minibus trips are postponed until further notice.

Bassetlaw Action Centre is a community resource agency offering help and support to individuals and organisations throughout Bassetlaw; promoting the independence of older and vulnerable people and supporting individuals with long term conditions.

Opening times: Mon- Fri 09:00am - 13:00pm (outside these hours an answerphone service is available).

For debt problems call 01909 498890 or for general problems call 0300 4568369. For cancer-related money problems call 01909 498889.

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

COVID19 - update, 16th July 2020 - Telephone safe and well checks, shopping and meds collection if volunteers are available. 

Still no face to face activity. Safe and well telephone calls and assistant shopping only.

Bassetlaw Hospital Discharge Scheme operates in Bassetlaw district for anyone aged 50 or over on hospital discharge and helps them to quickly regain their independence and confidence.

The patients will be visited on the ward before discharge and matched with a volunteer.  Services offered include:

• Preparing the home for return
• Assisting with visits to outpatients' appointments, shopping, collecting prescriptions and social activities
• Signposting to other service benefit checks, home safety, community transport and other community services.

All volunteers are trained and DBS checked, and will provide support for six  to eight weeks.

Opening times

Monday:    9 - 5pm

Tuesday:    9 - 5pm

Wednesday:    9 - 5pm

Thursday:    9 - 5pm

Friday:    9 - 5pm

COVID19 update, 29th July 2020 - for further information please visit https://www.bassetlaw.gov.uk/coronavirus-covid-19/

Help with paying your rent and Council Tax through the Housing Benefit and Council Tax Benefit schemes.

Especially in a pandemic we believe everyone has the right to a better future.

Framework's Bassetlaw tenancy support service provides flexible housing related support for people who live in their own home or tenancy.  We work to prevent homelessness, promote independence and ensure that the people we support can sustain their homes.  We offer an individual support plan around: benefits, homlessness prevention, attending court, rent arrears, money management, debts, training and help with social inclusion.

COVID19 update, 29th July 2020 - for further information please visit, https://www.bassetlaw.gov.uk/coronavirus-covid-19/

The Council's Homelessness Service provides advice, assistance and support to individuals and families who are homeless or likely to become homeless.

Extra care housing

Extra care housing allows people to live as independently as possible with the reassurance of support with personal care when needed.

What is extra care housing?

Extra care housing is an extension of traditional supported housing, for people aged 65 and over who want to retain their independence but who would otherwise need long-term residential care.

It offers:

• high quality accommodation
• access to on-site communal facilities
• care staff on site 24 hours a day, 7 days week.

Some of our extra care schemes include housing specifically designed for people with dementia which provide specialist care in a community setting.

To live in extra care housing you will need to have a care and support assessment and be eligible for care. You must also be assessed as eligible for some financial support towards the cost of care.

What support can I get?

The focus is on supporting independence, promoting reablement and enabling you to remain as active as possible. Care staff can offer support with personal care based on individual need such as:

• help with washing, dressing and getting to and from the toilet
• reminders to take medication
• preparing snacks and heating up meals
• shopping
• laundry
• some domestic tasks.

On site staff are not nurses and cannot change dressings or catheters or give medication.

How much does extra care cost?

There are three parts to the cost of living in an extra care scheme:

• cost of housing, payable to the housing provider - the cost of buying, renting or shared ownership of your home
• service charge, payable to the housing provider - for home maintenance and communal facilities
• care and support costs, payable to Nottinghamshire County Council

Care and support costs will vary depending on needs. The amount required to contribute to the cost of care will depend on your individual circumstances. We will do a financial assessment to work out exactly how much you can afford to pay, see our paying for care page for more detail. 

How can I find out more?

Please call the customer service centre on 0300 500 80 80 to speak to someone about extra care housing.

Extra care housing

Extra care housing allows people to live as independently as possible with the reassurance of support with personal care when needed.

What is extra care housing?

Extra care housing is an extension of traditional supported housing, for people aged 65 and over who want to retain their independence but who would otherwise need long-term residential care.

It offers:

• high quality accommodation
• access to on-site communal facilities
• care staff on site 24 hours a day, 7 days week.

Some of our extra care schemes include housing specifically designed for people with dementia which provide specialist care in a community setting.

To live in extra care housing you will need to have a care and support assessment and be eligible for care. You must also be assessed as eligible for some financial support towards the cost of care.

What support can I get?

The focus is on supporting independence, promoting reablement and enabling you to remain as active as possible. Care staff can offer support with personal care based on individual need such as:

• help with washing, dressing and getting to and from the toilet
• reminders to take medication
• preparing snacks and heating up meals
• shopping
• laundry
• some domestic tasks.

On site staff are not nurses and cannot change dressings or catheters or give medication.

How much does extra care cost?

There are three parts to the cost of living in an extra care scheme:

• cost of housing, payable to the housing provider - the cost of buying, renting or shared ownership of your home
• service charge, payable to the housing provider - for home maintenance and communal facilities
• care and support costs, payable to Nottinghamshire County Council

Care and support costs will vary depending on needs. The amount required to contribute to the cost of care will depend on your individual circumstances. We will do a financial assessment to work out exactly how much you can afford to pay, see our paying for care page for more detail. 

How can I find out more?

Please call the customer service centre on 0300 500 80 80 to speak to someone about extra care housing.

COVID19 update, 20th July 2020 -  for full details please visit https://www.nottshelpyourself.org.uk/kb5/nottinghamshire/directory/home.page 

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

Especially in a pandemic we believe everyone has the right to a better future.

Providing quick access short stay housing for homeless men, women, couples and people with dogs. It is open 24 hours per day, 7 days per week. We seek to provide residents with a wide range of housing options to meet individual long term housing needs.

24 hours a day 7 days a week. 

Floating support service for people with learning disability, or physical sensory disability.  Supported living  providers.

Especially in a pandemic we believe everyone has the right to a better future.

The service assists people over the age of 18 to get the support they need to overcome housing and money related difficulties and avoid becoming homeless.

Staff offer tailored one-to-one support to help service users confront and overcome a wide range of problems related to housing and money, including help dealing with landlords and mortgage lenders, debt and benefit issues, the support can last for up to 6 months.

The service aims to equip people with the skills, knowledge and resilience to stay independent and well. People are referred to the service by their mental health worker or via Nottinghamshire County Council

The Nottinghamshire Runaways service work alongside young people and their families to find out what has caused them to run away and prevent them from running away again in the future.

The service is funded by Nottinghamshire County Council and run in partnership with Missing People.

Every five minutes a child runs away from home or care, they could be forced out by their parents or carers, fleeing conflict or abuse in the home.

We help young people who have run away who are at risk of:

• becoming involved in crime to survive, from stealing to criminal gang involvement 
• sexual exploitation and abuse 
• drug and alcohol misuse 
• mental and sexual health issues 
• exclusion from school and failure to meet educational milestones.

What we do

Provide a dedicated helpline

We run a dedicated helpline and provide support to young people who have runaway or need advice. We also support family and friends who are concerned about runaways.

Carry out return home interviews

We work with the young person to find out what caused them to runaway and to support them to address the causes.

Provide follow on support

We provide follow on support such as as a brief intervention or mentoring match, which helps to reduce the number of times the young person goes missing.

Work with other agencies

We work with other agencies and make referrals when specialist help is needed.

We provide housing with support for young people aged 16-21 who are homeless or threatened with homelessness. 

We work in partnership with New Roots to deliver these services throughout Newark and Sherwood and Bassetlaw. The service accommodates young people with a variety of support needs. It operates a Core and Cluster model for young people which means the young persons support package and accommodation is reviewed to reflect their changing needs. 

The accommodation varies, there are bedsits with shared facilities, bedsits with their own facilities and self contained properties within the local community. All of our properties are fully furnished. 

Our support package focuses on gaining training, employment and independent living skills at the heart of these communities. 

A supported housing project foryoung people that provides a named keyworker for each resident, and assessments tailored to meet individual needs.

The scheme aims to help young people to gain employment, increase independent living, gain essential life skills and gives support in gaining qualifications.

Contact us

0800 013 8555 / 0115 844 3150

Opening Hours

Office:
Monday - Friday 9:00am - 5:00pm 
(Outside of these hours, you can continue to report emergency repairs on 0800 317 861) 

Customer Service: 
Monday – Friday 8am-8pm 
Saturday 8am-12noon 
(Outside of office opening hours staff can offer advice about housing matters, take rent payments and take messages for other members of staff.) 

We are Nottingham Community Housing Association (NCHA); one of the largest locally-based housing groups in the East Midlands. We manage over 9,500 homes and house more than 20,000 tenants across the East Midlands in Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire, Northamptonshire and Rutland. 

We employ over 1,100 members of staff, and have a commitment to training and apprenticeships. We offer fantastic staff benefits.

Our annual turnover is over £80 million, and our properties are worth over £500 million. In 2013, we celebrated our 40th anniversary. At 45 years old, we are still going strong!

We provide care and support across the East Midlands, with over 990,000 hours of care provided in 2018/2019 for the most vulnerable people in society. Our work covers mental health, learning disabilities, domestic violence, Asian elders, vulnerable young people, homelessness, teenage parents and older persons, whether they need a place to live or support in their own homes. 

We’ve been developing new homes since 1973, and are working in partnership with 19 local authorities to build new affordable homes that meet local needs. This includes homes for sale, rent (at affordable rents, as well as market and intermediate levels), shared ownership, and ‘try before you buy’ schemes. 

Our Framework Delivery Agreements with the Homes England (HE), for the years 2015-21 are to develop around 800 new homes through the Affordable Homes and Shared Ownership programme. 

We are a lead member of the Blue Skies Consortium, a group of 14 housing associations, and an investment partner directly with the HE outside of the consortium for other programmes and initiatives. 

Pitch, formally known as POD, is a consultancy registered as a Limited Liability Partnership jointly owned by Longhurst Group and NCHA. Pitch was formed in 2005 with the purpose of providing development services to other Housing Associations and Local Authorities to enable the delivery of more affordable homes for families and people in housing need.

We conduct regular surveys with our tenants: 91% of them are satisfied with the service we provide [STAR survey 2017]. This puts us in the top quartile of housing associations for customer satisfaction. We are accredited by the Tenant Participation Advisory Service (TPAS). 

Underpinning everything that NCHA does is a commitment to equality and diversity, value for money, social responsibility, adding social value and delivering our core values of:

• Caring - We care about what we do and the way we do it 
• Lean - We learn, improve and put the customer first to get better results 
• Enthusiastic - We are engaged and motivated to make a difference 
• Accountable - We are answerable for what we do and don't do 
• Resilient - We are ready to respond to opportunities and challenges.

Service offered

Advice, advocacy and representation for people who are homeless or badly housed. Areas covered include security of tenure, disrepair, homelessness, harassment and illegal eviction, housing benefit, seeking accommodation, rehousing, rent and mortgage arrears, possession proceedings. Outreach service in Newark on Thursday and Mansfield on Friday. Drop-in service at Nottingham Housing Aid on Monday.

Who do we help? Anyone who is homeless or badly housed.

Area served: Nottingham City and Nottinghamshire.

How to contact

Best way to get in touch

Drop-in, phone, make an appointment or write.

Opening times

• Monday: 9.30am - 5pm
• Tuesday: 9.30am - 5pm
• Wednesday: 10am - 12 noon
• Thursday: 9.30am - 5pm
• Friday: 9.30am - 5pm

COVID19 update, 3rd August - 

July 4th saw some of the restrictions in our lives lifting. During July our staff will be working from our Worksop, Newark, Mansfield and Eastwood venues although these still remain closed to the public.

If you need to speak to a member of our team our central phone number 0800 470 0203 is still available and messages can be left for any of our team.

Our District Community Recovery Coaches are available on –
Marie Smith (Mansfield and Ashfield) 07852 451959 or marierc@nottinghamshiremind.org.uk
Christy Worthington (Eastwood) 07843 597876 or christyrc@nottinghamshiremind.org.uk
Sarah Carter (Bassetlaw) 07398 073844 or sarahrc@nottinghamshiremind.org.uk

Resilience and Stabilisation service Lead Heidi Cotton can be contacted on 07458 302608 or randslead@nottinghamshiremind.org.uk

Our Promotions and Partnerships Lead Shelly Gascoigne can be contacted on 07458 301834 or partnershipsandpromotions@nottinghamshiremind.org.uk

Counselling enquiries are dealt with by Teela Savoury on 07458 301506 or communications@nottinghamshiremind.org.uk

Administrative and general enquiries are dealt with by Julie Levers on 07930 359048 or admin@nottinghamshiremind.org.uk

Across the Nottinghamshire area we support people with mental health problems and their carers.

Professional and self-referrals  are accepted depending on the services required.

Office Opening Hours: 9am – 4pm Monday – Friday

Trinity Hospital was established as Alms houses over 340 years ago, in 1671 with an endowment from the Will of Dr John Darrel of West Retford.

He left his own property, Retford Hall, to provide accommodation and hospitality for 15 gentlemen, who were in a particular need. We offer the same hospitality today within the Grade II Listed Alms houses on Hospital Road in Retford.

The endowment of John Darrel also left a portfolio of properties for rent, which are available to let at competitive market rents. Please call the Trinity Estates Office for any additional information, or search on the website for further details of available properties.

Trinity Hospital provides 15 self contained units for men 

• Applicants must be male bachelors or widowers
• Applicants must be over the age of 50
• Applicants must be of good character
• Applicants must be of poor or modest means
• Applicants must be able to look after themselves
• Applicants must have a connection to Retford or the surrounding area
• Preference will be given to any descendants of John Darrel
• Applications must be made in writing to the Bailiff, and references will be taken.

We work with service users who have mental health difficulties which require the involvement of specialist mental health services & cannot be managed by the GP surgery.This service is for men & women aged between 18 and 65 & those over 65 who are already accessing adult mental health services.We provide care management & general emotional support, through to specific and other modes of therapy that will help with recovery. Wherever possible, we help to discharge service users back to the care of their GP once a stable period of recovery is achieved

Our staff have the skills to help you to cope with periods of severe mental illness and work on your personal path of recovery. We work with people who have a wide range of mental health difficulties. Some may require short term intervention and sometimes longer term care plans will be put in place. We also work with carers and families involved in your care.

The Local Mental Health Teams have brought together the following services: Assertive Outreach, Community Rehabilitation, Community Assessment Treatment Services, City Recovery Service, Early Intervention in Psychosis, Social Inclusion and Wellbeing, Community Occupational Therapy Service, Medical Services.

Support offered can include:

• Psychological support and therapies
• Identification of social care needs and ways of meeting those
• Practical support
• Occupational therapy
• Medication
• Recovery work and support groups
• Employment course
• Links to wider community resources
• Signposting and advise

All referrals are received from GPs.

The Local Mental Health Teams can be contacted Monday to Friday 9.00am to 5.00pm

Jigsaw’s Support Workers work alongside disabled, vulnerable and elderly adults who are at threat of losing their home, their independence or their health.  We provide a holistic range of services to help people to remain at home – safe, well and with choice, dignity and control for as long as possible. 

Find us on Facebook: https://www.facebook.com/Jigsawsupportscheme/

CURRENTLY CLOSED DUE TO CORONAVIRUS

NHS Volunteer Responders offers help to people in need of support or who are avoiding public places during the COVID-19 pandemic. Call 0808 196 3646 (8am to 8pm)

“The Royal Voluntary Service (RVS) supports older people in their own homes by giving time and practical help them get the best from life.

They provide specialist services locally, tailoring them to meet their individual needs with friendly local volunteers. These services range from support at home to social activities within the community.

-          Home Library Service: where we deliver books from the library to your house.

-          Home From Hospital Service: where we support you with practical help for six weeks after a stay in a medical setting.

-          Good Neighbours Scheme: a longer term support system to our Home From Hospital Service

-          Signposting: we help you find the support you need locally

Cosmic Cottage CIC, is a Community Project based in Retford, run by volunteers. We are situated at the Goodwin Hall as an Internet café with a relaxing atmosphere, Customers are able to browse the Internet for fun or information, fill online forms, job search, and renew driving licences and any other government forms.

We help anyone who is unsure about using technologies. Computer advice is available even if you don’t know anything about a computer we can help. We also take referrals from the Job centre and Library, for job searches and CV creating.

There are some useful resource information leaflets available. NCHA Bassetlaw Connect has a drop in for those people having problems with social security or PIP forms also have information about the new universal credit.

We also have printing and photocopy services or just relax in the café and have freshly made food.

COVID19 update 24th August 2020 - We have been asked now several times if we are going to open after the lock down, our answer is YES! As soon as the government has said it is safe to open cafes and public buildings we will be ready. Cosmic Cottage and Goodwin Hall would like to thank everyone who has supported us before the lock down and cannot wait to open and see you all again.
Anyone who bought meal tickets, please keep hold of them we are hoping to put the meal on at a later date, if this is not possible then we will refund you. The people who have paid deposits for stalls, don’t worry again we can reschedule or we can refund. If you have any questions about this please contact us. We miss you all!!
From Goodwin Hall and Cosmic Cottage, Stay Safe and Stay at Home.  https://www.facebook.com/cosmiccottage.net/

As a Community project, Cosmic Cottage is a non-profit company and relies on community support and Volunteers. Volunteers are given work experience, working with the public; being reliable, punctual and able to follow instructions to fulfil the role. Training “on the job” is available. Also access to online courses to increase their knowledge is supported.

Recently we have been instrumental in helping two homeless people get a new home so they are no longer living on our streets.

We are much more than a café!!

So if you would like to help or donate we are open every Friday from 9am to 4pm. We would love to see you.

Qualified teacher in attendance. Disabled access and toilets.

COVID19 update, 29th July 2020 - for full information visit https://www.bassetlaw.gov.uk

You can access our money advice team for help with any worries you have about claiming benefits, help with forms, including Universal Credit, Housing Benefit and Council Tax Reduction. They can advise you if you are claiming all of the benefits you should be or give general advice if you have debts. They have access to many areas of other support through our partnership with the North Nottinghamshire Support Partnership, including complex debt advice.

Our offices are open from 9am and the last appointment is at 4pm. There is a drop-in service you can access via your work coach or through the help to claim scheme at the Citizens Advice Bureau.

If you need help contact our Money Advisors, on 01909 533 744  or email us at customer.services@bassetlaw.gov.uk

The Government has also merged the Money Advice Service and Pension Advice Service into one organisation.

STILL OFFERING SUPPORT THROUGH THE COVID PANDEMIC

Our office is open from Monday to Friday, 9.00am until 5.00pm

We offer support to both single young people aged 16-21, (up to 25 in exceptional circumstances) and also to young parents aged 16-19. Priority will always be given to those aged between 16 and 17.

We offer a package of good quality accommodation partnered with individually-tailored support plans.  These are reviewed regularly to ensure your plan is working for you and can be reviewed any time at your request.

We also offer a regular programme of activities to encourage our young people to build confidence, learn new skills, and get involved in the community.

Ultimately, it is the aim of New Roots to support all service users to develop independent living skills and make the transition to suitable and permanent accommodation. The length of stay depends upon individual need, but can be anything between 6 months and 2 years.

Referrals are made by Notts County Council Family Services.

Especially in a pandemic we believe everyone has the right to a better future.

Brighter Futures provides housing-related support for people in Nottinghamshire, who have a range of support needs and are at risk of losing their homes.

The service can support people who;

• have been assessed by Adult Health & Social Care but are ineligible for statutory services

• have a history that shows they might put their accommodation at risk without intervention and support

• have a need that is likely to require longer term but low level housing- related support.

We work with people who have a wide range of support needs, such as Autism, learning disabilities, Asperger’s or following a brain injury, or where they don’t meet the criteria for statutory adult social care, among others.

The service will be really flexible and service users will be able to have a say in how they are supported and what their needs are. We can help with finding accommodation, accessing specialist services, budgeting and claiming benefits among many other things.

We can offer support in a range of ways, which could include in own homes and in the community, to help maintain independence. The support is linked to the service user and not their tenancy, so if they move within Nottinghamshire we can continue to support them.

Based on the application, assessment and feedback that we receive from an agency, a member of the team will decide whether this service will be beneficial or not. If so they will be in contact within ten days of the referral.

If you would like to speak to anyone at Framework about the Brighter Futures service, you can contact the services in the areas below:

Bassetlaw - 2 Queen Street, Worksop, Notts, S80 2AN 
Tel: 0115 8504014
Email: bassetlawnass@frameworkha.org

Ashfield - Outram Street Centre, Outram St, Sutton in Ashfield, NG17 4AX
Tel: 01623 675418
Email: ashfieldnass@frameworkha.org

Mansfield - The Heath Community Centre, Fritchley Court, Oak Tree Lane Estate, Mansfield, NG18 3QE
Tel: 01623 675402   
Email: mansfieldnass@frameworkha.org

Newark and Sherwood - The Exchange, 38 Waterlane, Newark NG24 1HA 
Tel: 0115 850 4155
Email: newarknass@frameworkha.org

South Notts - Val Roberts House, 25 Gregory Boulevard, Nottingham NG7 6NX
Tel:  0115 970 9581
Email: southnottsnass@frameworkha.org

COVID19 update, 29th July 2020 - no drop in sessions at the moment but face to face visits have resumed.

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1 - 4 Sandy Lane, Partnership House ( Worksop ) - 11am - 4pm

Friday 11.00 - 4.00 Goodwin Hall, Retford

The Furniture Project is run by a team of committed staff and volunteers, who are motivated by the desire to provide good quality re-usable household items to people and families in times of need. In meeting this need we are encouraged that our actions also help in the reduction of items going to landfill.

If you have furniture items to donate please get in touch. We are also always looking for volunteers

http://www.thefurnitureproject.net/

Coronavirus / Covid-19

Visit our website below for information relating to COVID 19 and what we are doing to help during lockdown. https://www.nea.org.uk/category/covid-19/

NEA is a National Independent Charity offering advice, support and practical help if your spouse or dependent family has served in the armed forces, or are currently serving

Do you ever go without heating to save energy?

Are you worried about the cost of your fuel bills?

BDC can fit you a new Key safe at the following prices

Small - £55

Large - £70

For information and to book your fitting call us on 0800 590 542

NCC Customer Service Centre can arrange for the person you are caring for to have an assessment.

Call 0300 500 80 80

Monday - Friday 08.00 am - 8.00pm

Or you can email them directly Email: enquiries@nottscc.gov.uk

Visit the NCC Website: http://www.nottinghamshire.gov.uk/

Criteria

This 12 month pilot can help residents who satisfy the following criteria:

How we can help

• Heating Improvements:

- Boiler repairs/replacement (note: this is not an emergency service)

- New heating controls

- Insulation

- Draught-proofing

Make heating more affordable:

- Reducing heating costs with tariff switching

- Increasing income using benefits checks

- Using heating efficiently – setting controls and timers

Advice on the importance of keeping warm:

- Cold worsens existing health conditions

- Increase risk to those with respiratory, circulatory and mobility conditions

- Keep warm and safe

- Heat rooms to healthy temperate (18 – 21^oC)

COVID19 update 10th August 2020 - During this difficult time we are making it easier to access information and advice by alternative means and have moved resources to concentrate on delivering the following services by telephone and webchat:

Generalist Advice: 0300 4568369

Consumer Advice: 03454 040506

Debt Advice: 01773 768363 (Eastwood area) 01159 173802 (Beeston area)

Universal Credit Help to Claim service: Telephone: 0800 1448444

Universal Credit Help to Claim Website: www.citizensadvice.org.uk/helptoclaim

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

Citizens Advice Broxtowe has been serving the needs of the community for over 40 years. We have 2 very busy town centre bureaux in Eastwood and Beeston and we also offer Outreach advice services at Stapleford Health Centre 3 days per week.

Advice session times

Telephone advice times

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

About our advice service

All clients seeking advice will receive an initial assessment of their situation in a short interview with an Assessor. If further advice is needed as a result of this assessment you may go on to see a Generalist Adviser or be asked to attend a Debt Drop In Session.

Advice session times

Telephone advice times

Especially in a pandemic we believe everyone has the right to a better future.

Our Russell House service provides supported housing for up to 15 single homeless people in the Newark area. Residents are housed in self-contained studio flats, and are supported by staff who are on the premises 24 hours a day. By providing outside links to life-enhancing training, education and volunteering opportunities the service helps people along a journey away from homelessness and towards independent living. The maximum stay allowed is two years, but further support is made available to people once they have move on.

What we are doing

Russell House is preventing homelessness in the short term by providing high quality, stable accommodation to those in the greatest need. Just as importantly it is preventing entrenched social exclusion in the long term.

Above all Russell House provides much more than merely a bed for the night; it provides a solid and supported base from which homeless people can begin their recovery with dignity and security, and plan for the rest of their lives.

Contact and referral

Self or agency referrals are accepted. Please phone or call in (Mon-Fri 9am-5pm) for an application form, which is to be completed by the applicant and/or the referral agency prior to interview. A risk assessment is required.

Especially in a pandemic we believe everyone has the right to a better future.

Elizabeth House provides high quality supported housing for homeless people in the South Nottinghamshire area. Residents are accommodated in self-contained en-suite flats and are supported by staff to address their problems, develop their skills and confidence, and, ultimately, move out to independent accommodation in the community.

Residents, ranging in age from 16 upwards, are accommodated in self-contained en-suite flats, one of which is accessible to wheelchair users. The idea of the service is to support vulnerable people away from homelessness and onto independent living in the community. Staff, who are on site 24 hours a day, provide extensive support to boost residents’ skills, their confidence and their ambitions before they are able to make the transition to move-on accommodation.

What we are doing

Elizabeth House is preventing homelessness and providing much needed opportunities to vulnerable people – people who would otherwise be homeless and at risk of entrenched social exclusion. The service provides so much more than just a bed for the night; it provides a solid and supported base from which homeless people can begin their recovery with dignity and security, and plan for the rest of their lives. 
Elizabeth House is just one of several Framework accommodation centres that gives vulnerable people a second chance.

Contact and Referral

Elizabeth House takes referrals directly from Broxtowe, Rushcliffe and Gedling district councils. All potential residents must complete an application form and attend an interview

Hope into Action Nottingham provides homes for the most vulnerable in society in partnership with local churches.

Our model is built on the belief that when people have a safe, secure home surrounded by loving, non-judgemental relationships they will find the strength and motivation to make positive life choices.

We welcome people of all faiths and none, all ethnicities and sexualities.

We accept referrals from prisons, hostels, homeless centres, local drug agencies, the Council, churches, the refugee migrant centre or directly from tenants themselves.

COVID INFORMATION

To provide food and essential support during the Coronavirus pandemic, our Friary Drop-in Centre will be open:

Monday – Friday

09.00 – 12.00 each day 
We are offering a limited but practical at the door drop-in service daily by giving out food, clothes, essential items and providing welfare support. Please respect the social distancing advice when you arrive. Please only attend our drop-in Centre if essential.

Saturday – Closed

Sunday – Closed

The Friary now delivers a wide range of services with open access drop-in sessions being delivered 3 times per week, 52 weeks of the year. Each drop-in is accessed by over 100 local people in need of support. The Friary is passionate about people and about tackling poverty caused by homelessness and unemployment. The charity is committed to offering person-centred advice and support which is accessible and free to all those who require it.

Facilities Available

Open access drop-in sessions from 9am to 1pm on: MONDAY, WEDNESDAY, FRIDAY

During these times the following available:

• Confidential Advice on Housing, Benefits and Debt related issues
• Practical Assistance (food, clothing & small household items)
• Access to IT Suite for support with Benefit & Housing Claims 9.30am-12.30pm
• A range of Health & Hygiene Facilities
• Refreshments and Nutritious Hot Food
• Emotional Support

Sunday Evening Fellowship
8pm to 9pm

Or by appointment at other times

• Confidential Welfare Guidance
• Practical Assistance
• Someone to talk to

How we do it
By offering the following services:

• Professional Advice and Referral
• GP Surgery
• Homeless Health Team
• Employment Support
• Optician
• IT Literacy Training
• Barber
• Welfare Provision of Nutritious Food, Clothing, Toiletries and Small Household Items
• Shower and Laundry Facilities

Based in Long Eaton, Nottingham the Trust serves the needs of homeless men from all parts of Derbyshire and Nottinghamshire.

Person Centred in its approach the Canaan Trust values every homeless person as a unique individual. The Trust is committed to transparency, to fair access, diversity, inclusion as well as fair exit from its service.

The Canaan Trust supplies accommodation as the tip of the iceberg of its homeless service. Staff provide individual and collective support 24-7 with staff permanently, physically, available on site, recognizing that the homeless have complex needs which have contributed to their homelessness and they subsequent social exclusion.

The trust currently runs two properties and aims to provide a homely environment for all residents, providing areas for social interaction and friendships to develop.

Jordan House
Is a large nine-bedroom property with an extensive shared kitchen, large lounge, new dinning room, several bathrooms and toilet facilities.

Cranmer Street
Is a shared house with three bedrooms, shared kitchen, lounge, and bathroom.

Both properties are situated close to the town centre’s amenities – doctors, dentists, shops, Post Office, Job Centre, Connexions office and library.

Education – Our college facility
At Jordon House the trust has built a state-of-the-art education facility. The majority of its clients have educational issues requiring assistance with literacy and numeracy.
Working in partnership with Derby College, which provides professional tutors, clients can undertake courses in literacy and numeracy in a familiar environment which is supportive and conducive to their embracing the opportunities provided. This enables them to take examinations in both subjects at a pace appropriate to individual needs and abilities.

The educational facility is called The Manna and is also used to provide learning opportunities in many of the skills for life the majority of us take for granted. Clients are helped with budgeting, personal hygiene, cooking, shopping, sexual health, emotional intelligence, first aid, writing CVs, job searching, letter writing, and official form completion.

Clients, as well as receiving one to one support, can take part in group sessions dealing with issues relating to interpersonal skills, and substance abuse.

Volunteers put classes on in the Manna introducing clients to such subjects as art, sculpture, IT and other extra curricular studies.

Other volunteers help clients enjoy sports such as archery while the project provides clients with the opportunity to use the gym and swimming facilities at West Park.

We work in partnership with New Roots to deliver these services throughout Newark and Sherwood and Bassetlaw. Theservice accommodates young people with a variety of support needs. It operates a Core and Cluster model for youngpeople which means the young persons support package and accommodation is reviewed to reflect their changing needs. 

The accommodation varies, there are bedsits with shared facilities, bedsits with their own facilities and self containedproperties within the local community. All of our properties are fully furnished. 

Our support package focuses on gaining training, employment and independent living skills at the heart of these communities. 

1 Kings Road, Newark, Nottinghamshire, NG24 1EW
Tel: 01636 673 077
Email: BranchingOutNewark@ncha.org.uk

59 Cobwell Road, Retford, Nottinghamshire, DN22 7BW
Tel: 01777 700 782
Email: BranchingOutRetford@ncha.org.uk 

General Enquiries Tel: 0345 650 1202 
SMaRT 24 Hour Helpline: 0345 650 5599 

Especially in a pandemic we believe everyone has the right to a better future.

Our Sherwood Street Centre provides 15 units of supported housing for homeless people in Mansfield. The service, which accommodates some of the most vulnerable people in our society, is staffed 24 hours a day and is designed to help residents along a journey to independent living in the community. Each of them is supported to learn vital new skills, to get help and treatment for any problems they may have, and to explore future employment and training options.

What we are doing 

Rough sleeping is dangerous and potentially life-threatening. If this accommodation did not exist then more people would be sleeping rough – in tents, in alleyways, in cars and in abandoned buildings. But The Sherwood Street Centre provides much more than merely a bed for the night; it provides a solid and supported base from which homeless people can begin their recovery with dignity and security, and plan for the rest of their lives.

Contact and referral process

Self or agency referrals are accepted for the accommodation service. Please phone or call in for an application form. The form must be completed by the applicant and/or the referral agency prior to the interview. A risk assessment is also required.

The Law Centre can offer support with:

Homelessness

Securing Suitable Accomodation

The Prevention of Homelessness

Defending Possession Proceedings

Eviction Notices

Checking Notices Received

Unlawful Evictions

Negotiating with Landlords

Serious Disrepair

Housing Anti-social Behavious Orders

Provision of Accommodation under Community Care Services

Injunctions under the Protection from Harassment Act

Accomodation under the Immigration Act

Open Monday-Friday 9.00am-5.00pm

Offices throughout Derbyshire & Nottinghamshire: Beeston, Burton, Derby, Eastwood, Gedling, Ilkeston, Kirkby-in-Ashfield, Matlock, Sinfin, and Swadlincote.

The scheme can help residents who satisfy the following criteria:

• Have a long term health condition that is made worse by the cold (see agreed list of conditions in the box below)
• Live within the Nottinghamshire County Council area
• Are in fuel poverty (defined as having a gross household income of no more than £16,010 per annum exc. PIP/DLA or £800/month after mortgage/rent)
• Have savings of less than £16K
• Own or privately rent their home (Levels of fuel poverty are considerably higher in the private rented    sector – 19%)

Handy person adaptation service

The Handy Person Adaptation Service provides help and support to keep people safe and secure in their home with free or low-cost but high quality essential adaptations and small practical jobs.

This service is available to people living in Nottinghamshire (except the City of Nottingham) who are either:

• aged 60 or over
• disabled. 

Adaptations

Adaptations are jobs such as fitting stair rails and grab rails which help you move around your home and stay steady on your feet.

These are supplied and fitted in a single job and are free of charge.

Handy person jobs

Handy person jobs are small jobs such as fixing curtain rails, putting up shelves or fixing loose carpets or trip hazards.

The cost of a handy person job is £15 which should be given to the trader.

You will also need to supply all the materials for the job. But if you have difficulty getting what’s needed, you may be able to give the money to the trader so they can buy the materials for you.

These prices are subject to change, so please check when requesting a job to confirm the price.

How long does it take to get the work done?

Jobs inside the house are usually completed within 5 working days.

If you have been discharged from hospital the job will be completed within 2 working days.

The work is carried out by professional traders from our approved trader register regulated by Trading Standards.

Find out more

Download a leaflet about the scheme [PDF].

You can contact us and tell us about your needs by:

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

If you cannot access this scheme, you can also get work completed in one of the ways listed below:

• use our approved trader scheme if you are planning to pay for the work yourself, make sure you agree a price beforehand. Our trading standards pagecan offer advice if you have any disputes.
• through our occupational therapy service - you need to have a care and support assessment and be eligible for care.
• if you are a disabled person who needs help to live independently, you might be eligible for a Disabled Facilities Grant to help fund the adaptations to your home. For more information see our Disabled Facilities Grant factsheet.

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

YMCA provides safe and welcoming accommodation for single people (aged 18 – 35 years) through a mix of self-contained flats. All flats are fully furnished to a high standard and vary in size with shared lounges and kitchens for up to four people.

An office for YMCA staff is located on site (93 Bridge Street) to ensure support is always on hand for residents or members of the community. Plans to develop transitional homes are also on the horizon to help more local homeless adults reintegrate into independent living.

Each resident receives tailored support from the charity’s staff. We also work with specialist agencies to provide additional support around substance misuse, mental health or disabilities. 

Coronavirus: how we are supporting participants during the pandemic

Since March 2020 the Coronavirus pandemic has given rise to an unprecedented situation, affecting the lives of us all and resulting in the closure of key services and support agencies. During this time the health, safety and wellbeing of Opportunity and Change participants remains our priority, and the partnership has been working tirelessly to ensure that participants remain supported.

We are continuing to accept new referrals; offering a remote induction to the project and telephone/online support until we are in a position to fully assess participant eligibility and resume face-to-face contact.

The project is responding to the crisis in the following ways:

All face-to-face appointments have been replaced with telephone and online support (e.g. Zoom, WhatsApp, email, etc.)

Frequency of contact has increased; Navigators are checking-in more often to help reduce feelings of isolation

Up to date resources are being shared, including: mental health tools, online training courses and financial support

Participants accessing counselling services have been able to continue to do so via phone or using a virtual meeting platform

Participants who are missing their weekly Skills Plus for Change sessions are being offered alternative support online

Navigator support has adapted to meet the practical needs of participants; ensuring they have access to food parcels, toiletries, utilities and delivering prescriptions where necessary

What is Opportunity and Change?

Opportunity and Change is a support programme for people with multiple and complex needs throughout Derby, Derbyshire, Nottingham and Nottinghamshire. Our programme is being delivered by local organisations working together, with a range of experience of working with people with multiple and complex needs.

We aim to support people achieve stability and provide access to mainstream services. We work with individuals to create a tailored package of support that will assist with a range of needs including accommodation, mental healthcare and education.

We are part of the national Building Better Opportunities programme funded by the Big Lottery Fund and the European Union through its European Social Fund. It is being managed by Framework, a charity and housing association dedicated to helping homeless people, preventing homelessness, and promoting opportunities for vulnerable and excluded people.

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.

The first session is Free and then £1.50 thereafter.

The Group is run by Dave Bacon