CORONAVIRUS UPDATE 26.06.2020
Bassetlaw Action Centre remains closed until further notice, however we are now able to offer a Volunteer Shopping Service to those in need of essential shopping. Our Community Car Scheme is now starting to take bookings and Home Support cleaning services will resume from 1st July 2020. Please call for more details Telephone: 01777 709650.

Our staff continue to offer telephone consultations and support.
Staying Well Courses and Minibus trips are postponed until further notice.

Bassetlaw Action Centre is a community resource agency offering help and support to individuals and organisations throughout Bassetlaw; promoting the independence of older and vulnerable people and supporting individuals with long term conditions.

Opening times: Mon- Fri 09:00am - 13:00pm (outside these hours an answerphone service is available).

For debt problems call 01909 498890 or for general problems call 0300 4568369. For cancer-related money problems call 01909 498889.

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

Especially in a pandemic we believe everyone has the right to a better future.

Framework's Bassetlaw tenancy support service provides flexible housing related support for people who live in their own home or tenancy.  We work to prevent homelessness, promote independence and ensure that the people we support can sustain their homes.  We offer an individual support plan around: benefits, homlessness prevention, attending court, rent arrears, money management, debts, training and help with social inclusion.

Covid -19- advice available under the GET ADVICE heading on the website:  http://www.independentage.org/                                                                                                                        Provides information and advice service for older people, their families and caers, focusing on social care, welfare benefits and befriending services. This is integrated wih local support, includin one to one and group befriending schemes.

COVID19 update, 20th July 2020 -  for full details please visit https://www.nottshelpyourself.org.uk/kb5/nottinghamshire/directory/home.page 

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

Floating support service for people with learning disability, or physical sensory disability.  Supported living  providers.

Especially in a pandemic we believe everyone has the right to a better future.

The service assists people over the age of 18 to get the support they need to overcome housing and money related difficulties and avoid becoming homeless.

Staff offer tailored one-to-one support to help service users confront and overcome a wide range of problems related to housing and money, including help dealing with landlords and mortgage lenders, debt and benefit issues, the support can last for up to 6 months.

The service aims to equip people with the skills, knowledge and resilience to stay independent and well. People are referred to the service by their mental health worker or via Nottinghamshire County Council

The Nottinghamshire Runaways service work alongside young people and their families to find out what has caused them to run away and prevent them from running away again in the future.

The service is funded by Nottinghamshire County Council and run in partnership with Missing People.

Every five minutes a child runs away from home or care, they could be forced out by their parents or carers, fleeing conflict or abuse in the home.

We help young people who have run away who are at risk of:

• becoming involved in crime to survive, from stealing to criminal gang involvement 
• sexual exploitation and abuse 
• drug and alcohol misuse 
• mental and sexual health issues 
• exclusion from school and failure to meet educational milestones.

What we do

Provide a dedicated helpline

We run a dedicated helpline and provide support to young people who have runaway or need advice. We also support family and friends who are concerned about runaways.

Carry out return home interviews

We work with the young person to find out what caused them to runaway and to support them to address the causes.

Provide follow on support

We provide follow on support such as as a brief intervention or mentoring match, which helps to reduce the number of times the young person goes missing.

Work with other agencies

We work with other agencies and make referrals when specialist help is needed.

COVID19 update, 20th July 2020 - for details please call 01302 812345

https://www.ageuk.org.uk/ Our free national advice line and local advice helps hundreds of thousands of people every year.

Age UK Doncaster provides services including homecare, cleaning services, day services, home and garden services and a home from hospital service.

Age UK Doncaster can also offer information and advice on a range of issues including money, housing, health and social care etc.

COVID 19 UPDATE

Due to COVID-19 and government restrictions, Disability Nottinghamshire will only be operating a telephone and online service until further notice. The #CONNECTwithDN project (funded by The National Lottery Community Fund) will be available Monday and Tuesdays 9am- 3pm. The Disability Support and Advice service (funded by CRT Service) will be available Monday and Tuesdays 10am-3pm. As a result of this, all outreach services will be suspended from 23 March 2020. The telephone advice line will be closed and emails to advice@disabilitynottinghamshire.org.uk will not be monitored. 

• Provide information to disabled people and our allies.
• Work with groups of disabled people; some self-facilitating and some led by our development worker.
• Offer training to disabled members on issues such as assertiveness and confidence building.
• Offer a one-to-one support service using trained disabled volunteer advocates.
• Network with other organisations to promote and co-ordinate issues concerning disabled people.

COVID19 update

July 4th saw some of the restrictions in our lives lifting. During July our staff will be working from our Worksop, Newark, Mansfield and Eastwood venues although these still remain closed to the public.

If you need to speak to a member of our team our central phone number 0800 470 0203 is still available and messages can be left for any of our team.

Our District Community Recovery Coaches are available on –
Marie Smith (Mansfield and Ashfield) 07852 451959 or marierc@nottinghamshiremind.org.uk
Christy Worthington (Eastwood) 07843 597876 or christyrc@nottinghamshiremind.org.uk
Sarah Carter (Bassetlaw) 07398 073844 or sarahrc@nottinghamshiremind.org.uk

Resilience and Stabilisation service Lead Heidi Cotton can be contacted on 07458 302608 or randslead@nottinghamshiremind.org.uk

Our Promotions and Partnerships Lead Shelly Gascoigne can be contacted on 07458 301834 or partnershipsandpromotions@nottinghamshiremind.org.uk

Counselling enquiries are dealt with by Teela Savoury on 07458 301506 or communications@nottinghamshiremind.org.uk

Administrative and general enquiries are dealt with by Julie Levers on 07930 359048 or admin@nottinghamshiremind.org.uk

Across the Nottinghamshire area we support people with mental health problems and their carers.

Professional and self-referrals  are accepted depending on the services required.

Office Opening Hours: 9am – 4pm Monday – Friday

CURRENTLY CLOSED DUE TO CORONAVIRUS

NHS Volunteer Responders offers help to people in need of support or who are avoiding public places during the COVID-19 pandemic. Call 0808 196 3646 (8am to 8pm)

“The Royal Voluntary Service (RVS) supports older people in their own homes by giving time and practical help them get the best from life.

They provide specialist services locally, tailoring them to meet their individual needs with friendly local volunteers. These services range from support at home to social activities within the community.

-          Home Library Service: where we deliver books from the library to your house.

-          Home From Hospital Service: where we support you with practical help for six weeks after a stay in a medical setting.

-          Good Neighbours Scheme: a longer term support system to our Home From Hospital Service

-          Signposting: we help you find the support you need locally

About AdviceUK

COVID19 update, 20th July 2020 - for full details please visit https://www.adviceuk.org.uk/

We are a registered charity which supports the country’s largest network
of Independent Advice Services.

We provide support to front-line centres / agencies that offer independent social welfare and legal advice to those in need.

VISIT THE WEBSITE FOR CORONAVIRUS UPDATES AND HOW TO STAY SAFE ABOUT ADVOCACY DURING COVID19.

POhWER is a charity and membership organisation. We provide information, advice, support and advocacy to people who experience disability, vulnerability, distress and social exclusion.

Our services are designed by service users for service users. Last year we provided direct advocacy to over 25,000 people and handled 153,000 contacts for information and advice. Over 70,000 self help materials were downloaded from our website.

POhWER is one of the largest providers of advocacy services in the UK and England's largest provider of NHS Complaints Advocacy.

This provision across Nottingham City and Nottinghamshire includes:

·       Independent Mental Health Advocacy (IMHA), plus hospital based advocacy also providing help to ‘informal’ / voluntary patients.

·       Independent Mental Capacity Advocacy (IMCA)

·       NHS Complaints Advocacy

·       Independent Advocacy under the Care Act 2014

·       Independent Advocacy for people affected by the Transforming Care agenda

·       Paid Relevant Person’s Representatives (for people under the Deprivation of Liberty Safeguards)

Telephone - 0300 020 0093 (charged at local rate)
	Minicom - 0300 456 2364
	Text - send the word 'pohwer' with your name and number to 81025
	Email - yourvoiceyourchoice@pohwer.net
	Skype - pohwer.advocacy 8am to 6pm Monday to Friday
	Fax - 0300 456 2365
	Post - PO Box 14043, Birmingham, B6 9BL

COVID19 update, 29th July 2020 - for full information visit https://www.bassetlaw.gov.uk

You can access our money advice team for help with any worries you have about claiming benefits, help with forms, including Universal Credit, Housing Benefit and Council Tax Reduction. They can advise you if you are claiming all of the benefits you should be or give general advice if you have debts. They have access to many areas of other support through our partnership with the North Nottinghamshire Support Partnership, including complex debt advice.

Our offices are open from 9am and the last appointment is at 4pm. There is a drop-in service you can access via your work coach or through the help to claim scheme at the Citizens Advice Bureau.

If you need help contact our Money Advisors, on 01909 533 744  or email us at customer.services@bassetlaw.gov.uk

The Government has also merged the Money Advice Service and Pension Advice Service into one organisation.

COVID19  update 20th July 2020 - Call the RNIB Helpline on 0303 123 9999 from anywhere in the UK and get the information and support you need. Where appropriate, calls will be referred to the specific services required across England, Northern Ireland, Scotland or Wales.

Our Helpline is your direct line to the support, advice, and products you need to face the future with confidence. If you or someone you know has a sight problem, our specialist advice workers can help.

Contact the RNIB Helpline

Get in touch today

Find out all the different ways the RNIB Helpline can support you by phone or email. 

Telephone: 0303 123 9999 open from 8am - 8pm weekdays and 9am - 1pm Saturdays.

Email: helpline@rnib.org.uk

How the Helpline can support you

We aim to help you with any questions or enquiries you have by offering the following services, which are all available through the Helpline.

In depth advice and support

Our friendly Advice Service team are here to provide a listening ear and are trained to give specialist advice to anyone affected by sight loss.

Understanding eye health and eye conditions

Get information on a particular eye condition, the effects and what can be done to help with help from our Eye Information Service

Benefits appeals, community care and discrimination

If you need any information on legal rights, our dedicated Legal Rights Service can give you advice and, where possible, formal representation.  

Emotional support and counselling

If you’re finding it hard to come to terms with feelings about sight loss, our trained counsellors are here to listen and offer support.

Benefits, Consessions and Tax advice

Get in touch with the Tax Advice Service if you need any help with tax and benefit issues, including Blind Person’s Allowance.

Make friends and socialise

Take part in our telephone social groups offered by RNIB Talk and Support to help make new friends. 

Get tech savvy

Find out how technology can transform your life whether you’re blind or partially sighted.

Explore reading choices

If you're struggling to read because of your sight we've got plenty of reading solutions, whatever your tastes and reading preferences.

Get advice on products

Advice on products that support independent living, both in the home and out and about.

*Calls cost no more than a standard rate call to 01 or 02 numbers and count towards any inclusive minutes in the same way as 01 and 02 calls. The price of calls varies between different service providers, including between landline and mobile companies. 

Please note that we record all our calls for training and quality purposes.

Like the rest of the world, Place2Be is adapting as coronavirus (COVID-19) impacts society and everyday lives. 

With school closures and lots of uncertainty, we’re working hard to ensure we can support as many children, young people and families as possible during this unsettling time. Over the coming weeks, we’ll be sharing tips, advice, and updates on how to access our services.

With so much uncertainty in the world, children and young people need our emotional support now more than ever. Please donate today to help us to support the mental health of children and families across the UK.

Children are less likely to suffer from serious mental health difficulties in later life if they receive support at an early age, providing a cost saving to adult mental health services.

Growing evidence indicates that promoting positive mental health also improves a range of positive school outcomes, including attitudes to learning, better attendance and lower exclusion rates. 

Our national office is operating remotely but operational.

Coronavirus Information

On this page you will find advice and information around the Coronavirus or Covid-19 pandemic – including Together’s approach to the situation and how we’re supporting the people who use our services, as well as useful resources and links to content.

Update – Monday 8 June 2020 – In response to the UK Government’s publication of “Our Plan to Rebuild: The UK Government’s COVID-19 recovery strategy”,  Together is now carefully considering how, as an organisation, we move forward from our response to the initial impact of Covid-19. We are developing roadmap for the organisation to return all of our services to face to face work in line with considerations of safety, advice and best practice.  This will ensure that we are making decisions based the best advice available to us.

We will need to proceed with caution to ensure that we protect our services and that we are making the right decisions that take into account the location and type of support being offered, the specific needs and circumstances of our service users and consideration of the welfare of our staff and volunteers.

Update – Monday 11 May 2020 – We acknowledge the Prime Minister’s statement on the 10^th May outlining the government’s future planning and approach to Covid-19. We have started to prepare our operational response and will look to incorporate the detailed guidance once published, in order to ensure the effective and safe operating of our services.

Our national office

Together’s national office in London is currently closed because of the Covid-19 pandemic. You can still contact our national office on 020 7780 7300 or at contact-us@together-uk.org.

As a result, we can’t be on site to collect post – so wherever possible, please use email to reach us at contact-us@together-uk.org. We appreciate that in some cases posting of hard copy documents is essential. We are working with Royal Mail to ensure post is directed and we can confirm post is still operational for the organisation. We ask though that if you do post items, please bear with us as it may take more time to respond to these due to the alternative arrangements we’re having to make – and as a result, we can’t guarantee receipt or a timely response. If you have any questions, please contact us at contact-us@together-uk.org.

Our services

All of Together’s services are currently still operational. To contact a service directly, please use our Service Finder, or choose a service under Our Services in the menu.

Please note that to protect the safety and wellbeing of our service users and staff during the Covid-19 pandemic, some of our services currently cannot accept visitors or are operating remotely. Some services have also moved from delivering face-to-face support to providing support via phone or online. Please check with services directly to find out how they are currently delivering support.

How we’re supporting people who use Together services

Together staff are doing all that we can to continue to support the people we work alongside. They have been working together, not giving up in the face of difficult and challenging situations and involving the people we work alongside to ensure they are supported in the way they have chosen and need to be at this time. Staff are spending extra time to listen, hear and respond to the understandable anxieties and distress of the people who use our services. We are working collaboratively with other organisations and agencies to explore sharing resources.

The senior leadership team at Together is acting in every conceivable way we can to ensure our services keep running whilst also looking out for our staff, volunteers and the people we are here to serve. That includes looking out for the community in which our services operate and the other organisations and agencies that we come into contact with. We will do our part to help build resilience and strengthen connectedness.

Managing mental health and welllbeing during coronavirus and social distancing

Each and everyone of us is being presented with a new and unprecedented challenge to our mental wellbeing in coping with the changes to our lives brought about by the coronavirus pandemic. This is something none of us have experienced before and it can cause stress and anxiety amongst other emotions whether you have experienced  mental distress previously or not whether that be because of concerns around you health or that of your loved ones or coping with social distancing and lock down measures.

There is a lot to consider and everyone’s experience is different and we see that across the different types of services we provide around England from residential homes, to community support and advocacy services and supporting people in criminal justice settings. A lot of other charities have produced advice and tips on how to manage this but our core principle is service user leadership and we believe in the value of lived experience so we will be compiling a selection of coping strategies and activities from across our organisation people have found useful. These tips may not be relevant for everyone but we hope the variety of them will show different perspectives and hopefully there will be useful elements people can take away. We will publish these tips in the coming weeks.

General tips for looking after your mental wellbeing while at home

Of all the advice we’ve seen online, this was one of the most clear and concise from Sarah Kendrick, psychotherapist for Shout which was on the BBC website:

Be safe and stay connected – Self-isolation doesn’t mean cutting off all communication, in fact, it’s more important than ever to talk and listen, share stories and advice, and stay in touch with the people who matter to you.

Take notice of things that make you feel good – Eating healthy food, keeping moving by going out for walks or exercising can help us to feel good. Notice the beauty outside your window or on a walk around the block, taking time to acknowledge people you see.

Go on an information mini-break – the endless updates from news outlets and people on social media can be completely overwhelming. Pick one trusted source of information and visit it once a day only.

Share how you’re feeling – Talk to loved ones and friends. Talking has the effect of lifting our mood and really helps us to begin to feel more positive if we’re having a tough time.

Keep moving – Find ways to move your body and your mood every day. It’s OK to go for a walk, run or ride your bike, as long as you avoid other people.

Stick to a routine – This sounds dull but it will help you get through each day. Go to sleep and wake up at the same time, eat regularly, shower, change your clothes, get some fresh air, book in video-chats with colleagues or friends, do your chores. Make time for fun!

Find ways to relax and distract – Finding things that help you breathe deeply, consciously setting your worries aside or focusing on the moment to recharge can be helpful. Distracting yourself by watching films or TV programmes, reading or listening to music will help you to set things in context and provide relief from anxious feelings.

Resources with advice on maintaining mental wellbeing during the coronavirus and lockdown

• The NHS has also published a guide on managing your mental health during the coronavirus here https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-staying-at-home-tips/
• The National Survivor User Network’s (NSUN) have produced collection of videos and blogs by people with lived experience of mental distress, sharing what service user led groups and NSUN members are doing during this time – #NSUNCovidLife – https://www.nsun.org.uk/Pages/Category/nsuncovidlife
  • NSUN’s resources about COVID-19 are available at https://www.nsun.org.uk/covid-19
• Hearing Voices Network provide advice and guidance for those who live with voices or visions at http://www.hearing-voices.org/resources/covid-survival/
• The BBC put together some useful videos dispelling some of the myths that are going around about coronavirus on social media here https://www.bbc.co.uk/news/av/51952535/coronavirus-health-myths-you-should-ignore and here https://www.bbc.co.uk/news/av/51979410/coronavirus-more-myths-to-ignore
• For The Guardian Australian academic, psychologist and author Lea Waters shared tips around coping with social distancing and anxiety around coronavirus here https://www.theguardian.com/lifeandstyle/2020/mar/17/silver-linings-how-to-stay-positive-during-the-coronavirus-crisis and here https://www.theguardian.com/world/video/2020/mar/25/how-to-use-your-spare-time-during-the-coronavirus-crisis-video
• This BBC article features a range of lived experience from young people around anxiety from coronavirus and how they are dealing with lockdown – https://www.bbc.co.uk/news/stories-52110460?intlink_from_url=https://www.bbc.co.uk/news/health&link_location=live-reporting-story
• Joanne, a resident at our Astley Cooper Place residential service has been writing poetry around coronavirus and was kind enough to share some of that in the hope of helping others – https://www.together-uk.org/together-resident-at-astley-cooper-place-shares-poetry-written-during-social-distancing/
• Together Self-Management Resources – Our self-management resources have been developed and reviewed by people with lived experience of mental distress at Together. They are available for service users, staff and volunteers to use. The resources provide information, tools and techniques around managing your own wellbeing, along with links to useful websites. They provide suggestions of things people may like to try, based on what has helped others. As everyone is different, some of the suggestions may not be appropriate for all but that is OK and people should go with what works for them. There is a tips section in each resource and a blank area for your own tips:
  • Anxiety Management – Follow this link for more anxiety management tools
  • Arts, Culture and Leisure – Follow this link for an Accessible Britain E-Book (reviewed by disabled people)
  • Confidence Building – Follow this link for more confidence building tools
  • Exercise – Follow this link for tools around managing an activity or exercise with an eating disorder
  • Food – Follow this link for food diaries and other tools
  • Hobbies and Leisure – Follow this link for further resources covering hobbies and leisure
  • Mindfulness – Follow these links for CBT and free mindfulness drawing resources
  • Relaxation and Stress Reduction – Follow this link for relaxation and stress management tools/techniques
  • Sleep Management – Follow this link for sleep management tools/techniques

We offer a wide variety of support to help people deal with the personal and practical impacts of mental health issues. The services we can provide range from one-to-one support in the community to supported accommodation and making sure people understand and are able to express their needs in their dealings with official bodies.

http://www.together-uk.org

Local services in Bassetlaw include 

Rampton Hospital Independent Patient Advocacy Service

Together’s Advocacy Service

The Independent Patients’ Advocacy Service was set up in 1996 and offers free, confidential and impartial advice, support and representation to patients, both on a one-to-one basis, and in the groups called ‘home wards’.

All patients have the right to see an advocate and can phone the advocacy service free and in confidence from their ward or elsewhere. Clients bring concerns of all kinds, from issues to do with the catering to detailed clinical, treatment and legal problems. The service is available five days a week

2 Galen Avenue
Rampton Hospital
Retford
Nottingham 
DN22 0PD
01777 247 569

Especially in a pandemic we believe everyone has the right to a better future.

Brighter Futures provides housing-related support for people in Nottinghamshire, who have a range of support needs and are at risk of losing their homes.

The service can support people who;

• have been assessed by Adult Health & Social Care but are ineligible for statutory services

• have a history that shows they might put their accommodation at risk without intervention and support

• have a need that is likely to require longer term but low level housing- related support.

We work with people who have a wide range of support needs, such as Autism, learning disabilities, Asperger’s or following a brain injury, or where they don’t meet the criteria for statutory adult social care, among others.

The service will be really flexible and service users will be able to have a say in how they are supported and what their needs are. We can help with finding accommodation, accessing specialist services, budgeting and claiming benefits among many other things.

We can offer support in a range of ways, which could include in own homes and in the community, to help maintain independence. The support is linked to the service user and not their tenancy, so if they move within Nottinghamshire we can continue to support them.

Based on the application, assessment and feedback that we receive from an agency, a member of the team will decide whether this service will be beneficial or not. If so they will be in contact within ten days of the referral.

If you would like to speak to anyone at Framework about the Brighter Futures service, you can contact the services in the areas below:

Bassetlaw - 2 Queen Street, Worksop, Notts, S80 2AN 
Tel: 0115 8504014
Email: bassetlawnass@frameworkha.org

Ashfield - Outram Street Centre, Outram St, Sutton in Ashfield, NG17 4AX
Tel: 01623 675418
Email: ashfieldnass@frameworkha.org

Mansfield - The Heath Community Centre, Fritchley Court, Oak Tree Lane Estate, Mansfield, NG18 3QE
Tel: 01623 675402   
Email: mansfieldnass@frameworkha.org

Newark and Sherwood - The Exchange, 38 Waterlane, Newark NG24 1HA 
Tel: 0115 850 4155
Email: newarknass@frameworkha.org

South Notts - Val Roberts House, 25 Gregory Boulevard, Nottingham NG7 6NX
Tel:  0115 970 9581
Email: southnottsnass@frameworkha.org

Help in a crisis during Coronavirus COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.

Visiting: Contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Single Point of Referral - Bassetlaw

Our Single Point of Referral service provides a central point of access, via telephone, for all Bassetlaw residents who have a health query or wish to make contact with their health professional supporting them in their care.

Single Point of Referral is staffed by a team of experienced advisors who have a wide knowledge of local health service provision and customer care expertise.

Our service is available to adults over the age of 18.

Accessing our service

Single Point of Referral is a telephone service. Please contact 01777 274 422

COVID UPDATE: PLEASE VISIT OUR FACEBOOK PAGE FOR DETAILS OF HOW TO GET IN TOUCH IF YOU REQUIRE COUNSELLING.

We offer 121 counselling service for children aged 14 and over and adults with no upper age cap.

Our service is low cost and free in exceptional circumstances.

We are a team of 17 counsellors.

All BACP registered.

We have just celebrated our 5 birthday.

We deliver our service across Ashfield and Mansfield in GP surgeries, schools and community centres. 

Sessions cost £10 or free for those in severe cases of low/no income.

Meetings: Tuesdays 3.30pm in Mansfield Library.
121 counselling sessions across the district in several community venues.

Find us on Facebook at : https://www.facebook.com/counsellinginmansfieldforchildrenyoungpeopleadults/about/

COVID19 update, 29th July 2020 - no drop in sessions at the moment but face to face visits have resumed.

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1 - 4 Sandy Lane, Partnership House ( Worksop ) - 11am - 4pm

Friday 11.00 - 4.00 Goodwin Hall, Retford

Service users will receive interventions if they are modertae to severe mental health problems, including depressive illnesses and disorders of personality

Interventions are offered on a 1-1 and/or group therapy basis

Support available Monday - Friday 09.00 - 5.00

Coronavirus: ensuring a safe home during the crisis.

We need to stand together through this crisis.

Through our helpline, we’re hearing from people who are worried about how they'll pay the rent, whether they could be made homeless, or if they'll be stuck in unsafe housing. 

The government has paused evictions to protect renters but this is due to end in August. Many are losing their jobs and unable to pay their rent. With the housing element of Universal Credit far too low, people across the country are at risk of huge debts and even losing their home once the evictions ban lifts. More needs to be done. 

This is a national emergency and it’s right that government is treating it like that. But we will keep pressing them to ensure people have safe and secure homes to get through it. To achieve this, we need to:

• Increase housing benefit to cover the cost of average rents, and lift the benefit cap so people can access this money 
• Give judges real power to ensure no-one is evicted as a result of coronavirus
• Ensure anyone with nowhere safe to stay can access emergency accommodation where they can follow public health advice

Now more than ever people need a safe and secure place to call home.

Support our call for action to help those facing urgent housing issues at this time. 

Our free webchat service

Chat to an expert housing adviser online.

Our advisers are available to chat during the hours below:

• 9am - 5pm on weekdays

What to expect

• Most chats usually take around 20 minutes, but can be shorter or longer depending on your issue
• Please have any relevant paperwork, information or details about your situation to hand 
• You can let us know if you’d like us to email a copy of the chat to you
• We are unable to call you back, as we can only provide advice during the chat 
• Our advisers can help with housing issues in England only. If you’re in Scotland or Wales, you can get advice from Shelter Scotland and Shelter Cymru.

Before chatting to us, we recommend trying our housing advice pages to see if you can find the information you are looking for.

All of our advisers are busy right now. Please check back again soon.

If you're in urgent need

If our expert housing advisers are not currently available and you can’t find what you are looking for on our housing advice pages, or if you're struggling with any other problem, other services and support organisations might be able to help.

Our free helpline

Talk to an expert housing adviser if you're in urgent need of housing advice.

You should use this line if:

• you have nowhere to sleep, or might be homeless soon
• you have somewhere to sleep, but nowhere to call home
• you are/could be at risk of harm

Our helpline is open every day of the year:

• 8am - 8pm on weekdays
• 9am - 5pm on weekends

Helpline0808 800 4444

What to expect

Having relevant documents (tenancy agreements, council letters etc.) to hand will help us deal with your problem. When you do call, we'll ask you to explain what’s going on – and these documents can help us understand the situation. Having a pen and paper can also be helpful.

If our service is closed or you can’t get through

You could find the information you need in our housing advice pages. You can also get help on non-urgent housing issues from our dedicated webchat team.

If you're struggling with any other problem, other services and organisations might be able to help.

Coronavirus / Covid-19

Visit our website below for information relating to COVID 19 and what we are doing to help during lockdown. https://www.nea.org.uk/category/covid-19/

NEA is a National Independent Charity offering advice, support and practical help if your spouse or dependent family has served in the armed forces, or are currently serving

Do you ever go without heating to save energy?

Are you worried about the cost of your fuel bills?

COVID19 update, 20th July 2020 - for further information and help, please visit https://www.anxietyuk.org.uk/ 

Services include 1:1 therapy. Works regularly with external agencies & healthcare professionals to improve services for those living with anxiety & anxiety-based depression & also campaign to raise awareness of the conditions.

Phoneline is open Mon-Fri 9.30am-5.30pm 03444 775 774

Text Service: 07537 416 905

NCC Customer Service Centre can arrange for the person you are caring for to have an assessment.

Call 0300 500 80 80

Monday - Friday 08.00 am - 8.00pm

Or you can email them directly Email: enquiries@nottscc.gov.uk

Visit the NCC Website: http://www.nottinghamshire.gov.uk/

The Law Centre can offer support with:

Homelessness

Securing Suitable Accomodation

The Prevention of Homelessness

Defending Possession Proceedings

Eviction Notices

Checking Notices Received

Unlawful Evictions

Negotiating with Landlords

Serious Disrepair

Housing Anti-social Behavious Orders

Provision of Accommodation under Community Care Services

Injunctions under the Protection from Harassment Act

Accomodation under the Immigration Act

Open Monday-Friday 9.00am-5.00pm

Offices throughout Derbyshire & Nottinghamshire: Beeston, Burton, Derby, Eastwood, Gedling, Ilkeston, Kirkby-in-Ashfield, Matlock, Sinfin, and Swadlincote.

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

YMCA provides safe and welcoming accommodation for single people (aged 18 – 35 years) through a mix of self-contained flats. All flats are fully furnished to a high standard and vary in size with shared lounges and kitchens for up to four people.

An office for YMCA staff is located on site (93 Bridge Street) to ensure support is always on hand for residents or members of the community. Plans to develop transitional homes are also on the horizon to help more local homeless adults reintegrate into independent living.

Each resident receives tailored support from the charity’s staff. We also work with specialist agencies to provide additional support around substance misuse, mental health or disabilities. 

Men's Advice Line: confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members).

We help by: giving you time to tell your story; offering emotional support; providing practical advice; signposting you to other services for specialist help.

Are you being abused? Please contact us

Call freephone 0808 801 0327 Monday-Friday 9am-5pm or email info@mensadviceline.org.uk

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.

The first session is Free and then £1.50 thereafter.

The Group is run by Dave Bacon