Bassetlaw Action Centre is a community resource agency offering help and support to individuals and organisations throughout Bassetlaw; promoting the independence of older and vulnerable people and supporting individuals with long term conditions.

Opening times: Mon- Fri 09:00am - 13:00pm (outside these hours an answerphone service is available).

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

Framework's Bassetlaw tenancy support service provides flexible housing related support for people who live in their own home or tenancy.  We work to prevent homelessness, promote independence and ensure that the people we support can sustain their homes.  We offer an individual support plan around: benefits, homlessness prevention, attending court, rent arrears, money management, debts, training and help with social inclusion.

Provide information and advice service for older people, their families and caers, focusing on social care, welfare benefits and befriending services. This is integrated wih local support, includin one to one and group befriending schemes.

We also provide some services to help you keep independent which you can access at anytime, without the need for any type of assessment.

These include:

Meals at Home delivery service

 http://www.countyenterprisefoods.co.uk/

Handy Person's Adaptation Service- help and support to keep people safe  secure in their home with free or low-cost but high quality essential adaptations  small practical jobs.

• telephone: 0300 500 80 80.
• email: enquiries@nottscc.gov.uk.

The Connect Service- can help you by finding info about local services, activities & opportunities. If needed, Connect staff can work with you around money issues, housing problems, health management & other things. This short-term support will be tailored to your needs & will focus on achieving what you want in a way that suits you.

• website: www.personalisedsupport.co.uk/Bassetlaw-Connect
• telephone: 0115 844 3541

Independent Financial Advice & Support 

 0300 500 80 80 

If after exploring these options you feel you may need more support, then you might need to have a Care & Support Assessment. This will allow you to explain the things you are finding hard to achieve & we will discuss with you how we might be able to help you.

The aim of the assessment will always be to help you regain or maintain a level of independence.  We will carry out the assessment in the most proportionate way depending on your needs, this could be over the telephone or at one of our clinics.  

Please contact us on 0300 500 80 80, an advisor can help you with your options and may complete a referral for a care and support assessment.

The service works with adults who are experiencing mental health problems & are involved with health services for their mental health.

The service assists men & women over the age of 18 get the support they need to overcome housing difficulties or becoming homeless. For people who require additional support to develop their everyday living skills & move towards independent living the service also provides high quality supported accommodation.

The service assists people in getting the support they need to overcome housing difficulties.  Support available in people's own homes. 

A plan of action is developed. 

This can include practical support and advice, including

1. finding, applying and sustaining accommodation

2. help with making benefit claims, budget and debt repayment plans

3.  dealing with housing officials and private landlords 

4.  developing skills for independence eg. how to look after your house

5.  getting out and about in the community, meeting people and being sociable 

6.  Keeping in contact with services such as social services and hospital eg. visiting on wards and attending appointments eg, GPs and Psychiatrists 7.  taking up education, training or employment opportunities.

Criteria: age 16 or over, are experiencing mental health problems, known to mental health services and live in Nottinghamshire.  Cath Long Telephone: 0115 8504014 e-mail: bassetlawmovingforward@frameworkha.org.  Maximum 2 year continual  support. 

If a patient has previously accessed the service, the patient can self-refer back into the service

The Nottinghamshire Runaways service work alongside young people and their families to find out what has caused them to run away and prevent them from running away again in the future.

The service is funded by Nottinghamshire County Council and run in partnership with Missing People.

Every five minutes a child runs away from home or care, they could be forced out by their parents or carers, fleeing conflict or abuse in the home.

We help young people who have run away who are at risk of:

• becoming involved in crime to survive, from stealing to criminal gang involvement 
• sexual exploitation and abuse 
• drug and alcohol misuse 
• mental and sexual health issues 
• exclusion from school and failure to meet educational milestones.

What we do

Provide a dedicated helpline

We run a dedicated helpline and provide support to young people who have runaway or need advice. We also support family and friends who are concerned about runaways.

Carry out return home interviews

We work with the young person to find out what caused them to runaway and to support them to address the causes.

Provide follow on support

We provide follow on support such as as a brief intervention or mentoring match, which helps to reduce the number of times the young person goes missing.

Work with other agencies

We work with other agencies and make referrals when specialist help is needed.

https://www.ageuk.org.uk/ Our free national advice line and local advice helps hundreds of thousands of people every year.

Age UK Doncaster provides services including homecare, cleaning services, day services, home and garden services and a home from hospital service.

Age UK Doncaster can also offer information and advice on a range of issues including money, housing, health and social care etc.

APAS provides support throughout Nottinghamshire and offers immediate, accessible and confidential advice in relation to all aspects of problematic drinking and gambling.

A walk in service is available where it is possible to talk to an advice worker without an appointment.  The telephone advice service is staffed by trained advisors 7 days a week, and a text and e-mail service with immediate response is available.

We won't give up until everyone experiencing a mental health problem gets support and respect.

We offer peer support offers a variety of activities that aim to bring people together.

These include

• Women’s Group
• Men’s Group
• Social Group
• Evening Social Group

Every year, one in four of us will experience a mental health problem.But hundreds of thousands of people are still struggling to get the support they need. Still unable to access the services that could change their life. Still facing prejudice and misunderstanding.

Mind believes no one should have to face a mental health problem alone. We’ll listen, give you support and advice, and fight your corner. And we’ll push for a better deal and respect for everyone experiencing a mental health problem.

Through our network of local Minds we also provide direct support to almost 250,000 people each year.

Across the Nottinghamshire area we support people with mental health problems and their carers.

Professional and self-referrals  are accepted depending on the services required.

Office Opening Hours: 9am – 4pm Monday – Friday

“The Royal Voluntary Service (RVS) supports older people in their own homes by giving time and practical help them get the best from life.

They provide specialist services locally, tailoring them to meet their individual needs with friendly local volunteers. These services range from support at home to social activities within the community.

-          Home Library Service: where we deliver books from the library to your house.

-          Home From Hospital Service: where we support you with practical help for six weeks after a stay in a medical setting.

-          Good Neighbours Scheme: a longer term support system to our Home From Hospital Service

-          Signposting: we help you find the support you need locally

About AdviceUK

We are a registered charity which supports the country’s largest network
of Independent Advice Services.

We provide support to front-line centres / agencies that offer independent social welfare and legal advice to those in need.

BDC  Money Advisors are always on hand to help customers make the most of their finances.  Our Money Advisors have helped hundreds of tenants to make sense of their money through FREE financial health checks ensuring they receive all the benefits they’re entitled to and advice on how to manage debts and make their money go further.

They also give plenty of advice to future tenants, especially those who will be living independently for the first time and may not be aware of the costs of setting-up and running a home.  If you think you’d benefit from a financial health check request a visit from one of our Money Advisors…what have you got to lose?

Our Helpline is your direct line to the support, advice, and products you need to face the future with confidence. If you or someone you know has a sight problem, our specialist advice workers can help.

Contact the RNIB Helpline

Get in touch today

Find out all the different ways the RNIB Helpline can support you by phone or email. 

Telephone: 0303 123 9999 open from 8am - 8pm weekdays and 9am - 1pm Saturdays.

Email: helpline@rnib.org.uk

How the Helpline can support you

We aim to help you with any questions or enquiries you have by offering the following services, which are all available through the Helpline.

In depth advice and support

Our friendly Advice Service team are here to provide a listening ear and are trained to give specialist advice to anyone affected by sight loss.

Understanding eye health and eye conditions

Get information on a particular eye condition, the effects and what can be done to help with help from our Eye Information Service

Benefits appeals, community care and discrimination

If you need any information on legal rights, our dedicated Legal Rights Service can give you advice and, where possible, formal representation.  

Emotional support and counselling

If you’re finding it hard to come to terms with feelings about sight loss, our trained counsellors are here to listen and offer support.

Benefits, Consessions and Tax advice

Get in touch with the Tax Advice Service if you need any help with tax and benefit issues, including Blind Person’s Allowance.

Make friends and socialise

Take part in our telephone social groups offered by RNIB Talk and Support to help make new friends. 

Get tech savvy

Find out how technology can transform your life whether you’re blind or partially sighted.

Explore reading choices

If you're struggling to read because of your sight we've got plenty of reading solutions, whatever your tastes and reading preferences.

Get advice on products

Advice on products that support independent living, both in the home and out and about.

*Calls cost no more than a standard rate call to 01 or 02 numbers and count towards any inclusive minutes in the same way as 01 and 02 calls. The price of calls varies between different service providers, including between landline and mobile companies. 

Please note that we record all our calls for training and quality purposes.

We offer a wide variety of support to help people deal with the personal and practical impacts of mental health issues. The services we can provide range from one-to-one support in the community to supported accommodation and making sure people understand and are able to express their needs in their dealings with official bodies.

http://www.together-uk.org

Local services in Bassetlaw include 

Rampton Hospital Independent Patient Advocacy Service

Together’s Advocacy Service

The Independent Patients’ Advocacy Service was set up in 1996 and offers free, confidential and impartial advice, support and representation to patients, both on a one-to-one basis, and in the groups called ‘home wards’.

All patients have the right to see an advocate and can phone the advocacy service free and in confidence from their ward or elsewhere. Clients bring concerns of all kinds, from issues to do with the catering to detailed clinical, treatment and legal problems. The service is available five days a week

2 Galen Avenue
Rampton Hospital
Retford
Nottingham 
DN22 0PD
01777 247 569

The service can support people who;

• have been assessed by Adult Health & Social Care but are ineligible for statutory services

• have a history that shows they might put their accommodation at risk without intervention and support

• have a need that is likely to require longer term but low level housing- related support.

We work with people who have a wide range of support needs, such as Autism, learning disabilities, Asperger’s or following a brain injury, or where they don’t meet the criteria for statutory adult social care, among others.

The service will be really flexible and service users will be able to have a say in how they are supported and what their needs are. We can help with finding accommodation, accessing specialist services, budgeting and claiming benefits among many other things.

We can offer support in a range of ways, which could include in own homes and in the community, to help maintain independence. The support is linked to the service user and not their tenancy, so if they move within Nottinghamshire we can continue to support them.

Based on the application, assessment and feedback that we receive from an agency, a member of the team will decide whether this service will be beneficial or not. If so they will be in contact within ten days of the referral.

If you would like to speak to anyone at Framework about the Brighter Futures service, you can contact the services in the areas below:

Bassetlaw - 2 Queen Street, Worksop, Notts, S80 2AN 
Tel: 0115 8504014
Email: bassetlawnass@frameworkha.org

Ashfield - Outram Street Centre, Outram St, Sutton in Ashfield, NG17 4AX
Tel: 01623 675418
Email: ashfieldnass@frameworkha.org

Mansfield - The Heath Community Centre, Fritchley Court, Oak Tree Lane Estate, Mansfield, NG18 3QE
Tel: 01623 675402   
Email: mansfieldnass@frameworkha.org

Newark and Sherwood - The Exchange, 38 Waterlane, Newark NG24 1HA 
Tel: 0115 850 4155
Email: newarknass@frameworkha.org

South Notts - Val Roberts House, 25 Gregory Boulevard, Nottingham NG7 6NX
Tel:  0115 970 9581
Email: southnottsnass@frameworkha.org

We offer 121 counselling service for children aged 14 and over and adults with no upper age cap.

Our service is low cost and free in exceptional circumstances.

We are a team of 17 counsellors.

All BACP registered.

We have just celebrated our 5 birthday.

We deliver our service across Ashfield and Mansfield in GP surgeries, schools and community centres. 

Sessions cost £10 or free for those in severe cases of low/no income.

Meetings: Tuesdays 3.30pm in Mansfield Library.
121 counselling sessions across the district in several community venues.

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1- 4 Sandy lane ( Worksop )

Tuesday 11.00-4.00  Oasis Community Centre ( Worksop )

Thursday 09.30 - 11.30 ( Harworth town hall )

Friday 11.00 - 4.00 Cosmic Cottage ( Retford Grove Street - Cosmic Cafe )

Service users will receive interventions if they are modertae to severe mental health problems, including depressive illnesses and disorders of personality

Interventions are offered on a 1-1 and/or group therapy basis

Support available Monday - Friday 09.00 - 5.00

https://england.shelter.org.uk/get_help/helpline

NEA is a National Independent Charity offering advice, support and practical help if your spouse or dependent family has served in the armed forces, or are currently serving

Do you ever go without heating to save energy?

Are you worried about the cost of your fuel bills?

 Services include 1:1 therapy. Works regularly with external agencies & healthcare professionals to improve services for those living with anxiety & anxiety-based depression & also campaign to raise awareness of the conditions.

Phoneline is open Mon-Fri 9.30am-5.30pm 03444 775 774

Text Service: 07537 416 905

NCC Customer Service Centre can arrange for the person you are caring for to have an assessment.

Call 0300 500 80 80

Monday - Friday 08.00 am - 8.00pm

Or you can email them directly Email: enquiries@nottscc.gov.uk

Visit the NCC Website: http://www.nottinghamshire.gov.uk/

The Law Centre can offer support with:

Homelessness

Securing Suitable Accomodation

The Prevention of Homelessness

Defending Possession Proceedings

Eviction Notices

Checking Notices Received

Unlawful Evictions

Negotiating with Landlords

Serious Disrepair

Housing Anti-social Behavious Orders

Provision of Accommodation under Community Care Services

Injunctions under the Protection from Harassment Act

Accomodation under the Immigration Act

We are open every day of the year from 4.30pm to 10.30pm on 0300 304 7000.

Our helpline is here to support you when you feel you have reached a moment of crisis. We know that moment of crisis is different for everybody – some people can reach that point daily, and for some people it is a rare occurrence.

Our helpline volunteers are empathic and non-judgemental, providing a space and time for you to talk about your mental health, or the mental health of someone close to you.

The helpline is a confidential service for those aged 16 or over. For more information on confidentiality, please click here.

Anybody is welcome to call us if you need to talk, or want support.

Getting through to SANEline: Our lines can be busy, but our lines are open every night. If you keep trying, you are likely to get through. It may be easier to get through between 4.30pm and 5pm, and 8pm and 9pm; it may also be easier to get through on Saturday and Sunday nights.

Call charges: SANE does not charge for its services but your phone provider may charge you. We have an 0300 number and this means helpline calls cost no more than calls to geographic (01 and 02) numbers from a landline, and they are included in inclusive and free minutes on mobiles. 

Improving the Health & Wellbeing of Bassetlaw Residents through supported access and navigation in to local services and support

Ring 01909 476118 to speak to a local Community Advisor about all of your wellbeing needs

This service is available Monday - Friday 09.00 - 5.00 pm

Or you can email for support 24 hours a day. ( Your email will be picked up by an Advisor the next working day )

You can email. Communityadvisor@bcvs.org.uk

YMCA provides safe and welcoming accommodation for single people (aged 18 – 35 years) through a mix of self-contained flats. All flats are fully furnished to a high standard and vary in size with shared lounges and kitchens for up to four people.

An office for YMCA staff is located on site (93 Bridge Street) to ensure support is always on hand for residents or members of the community. Plans to develop transitional homes are also on the horizon to help more local homeless adults reintegrate into independent living.

Each resident receives tailored support from the charity’s staff. We also work with specialist agencies to provide additional support around substance misuse, mental health or disabilities. 

Men's Advice Line: confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members).

We help by: giving you time to tell your story; offering emotional support; providing practical advice; signposting you to other services for specialist help.

Are you being abused? Please contact us

Call freephone 0808 801 0327 Monday-Friday 9am-5pm or email info@mensadviceline.org.uk

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.

The first session is Free and then £1.50 thereafter.

The Group is run by Dave Bacon