For debt problems call 01909 498890 or for general problems call 0300 4568369. For cancer-related money problems call 01909 498889.

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

 

 

COVID19 update, 29th July 2020 - for further information please visit https://www.bassetlaw.gov.uk/coronavirus-covid-19/

 

Help with paying your rent and Council Tax through the Housing Benefit and Council Tax Benefit schemes.

Especially in a pandemic we believe everyone has the right to a better future.

Framework's Bassetlaw tenancy support service provides flexible housing related support for people who live in their own home or tenancy.  We work to prevent homelessness, promote independence and ensure that the people we support can sustain their homes.  We offer an individual support plan around: benefits, homlessness prevention, attending court, rent arrears, money management, debts, training and help with social inclusion.

COVID19 update, 29th July 2020 - for further information please visit, https://www.bassetlaw.gov.uk/coronavirus-covid-19/

 

The Council's Homelessness Service provides advice, assistance and support to individuals and families who are homeless or likely to become homeless.

Extra care housing

Extra care housing allows people to live as independently as possible with the reassurance of support with personal care when needed.

What is extra care housing?

Extra care housing is an extension of traditional supported housing, for people aged 65 and over who want to retain their independence but who would otherwise need long-term residential care.

It offers:

• high quality accommodation
• access to on-site communal facilities
• care staff on site 24 hours a day, 7 days week.

Some of our extra care schemes include housing specifically designed for people with dementia which provide specialist care in a community setting.

To live in extra care housing you will need to have a care and support assessment and be eligible for care. You must also be assessed as eligible for some financial support towards the cost of care.

What support can I get?

The focus is on supporting independence, promoting reablement and enabling you to remain as active as possible. Care staff can offer support with personal care based on individual need such as:

• help with washing, dressing and getting to and from the toilet
• reminders to take medication
• preparing snacks and heating up meals
• shopping
• laundry
• some domestic tasks.

On site staff are not nurses and cannot change dressings or catheters or give medication.

How much does extra care cost?

There are three parts to the cost of living in an extra care scheme:

• cost of housing, payable to the housing provider - the cost of buying, renting or shared ownership of your home
• service charge, payable to the housing provider - for home maintenance and communal facilities
• care and support costs, payable to Nottinghamshire County Council

Care and support costs will vary depending on needs. The amount required to contribute to the cost of care will depend on your individual circumstances. We will do a financial assessment to work out exactly how much you can afford to pay, see our paying for care page for more detail. 

How can I find out more?

Please call the customer service centre on 0300 500 80 80 to speak to someone about extra care housing.

 

Extra care housing

Extra care housing allows people to live as independently as possible with the reassurance of support with personal care when needed.

What is extra care housing?

Extra care housing is an extension of traditional supported housing, for people aged 65 and over who want to retain their independence but who would otherwise need long-term residential care.

It offers:

• high quality accommodation
• access to on-site communal facilities
• care staff on site 24 hours a day, 7 days week.

Some of our extra care schemes include housing specifically designed for people with dementia which provide specialist care in a community setting.

To live in extra care housing you will need to have a care and support assessment and be eligible for care. You must also be assessed as eligible for some financial support towards the cost of care.

What support can I get?

The focus is on supporting independence, promoting reablement and enabling you to remain as active as possible. Care staff can offer support with personal care based on individual need such as:

• help with washing, dressing and getting to and from the toilet
• reminders to take medication
• preparing snacks and heating up meals
• shopping
• laundry
• some domestic tasks.

On site staff are not nurses and cannot change dressings or catheters or give medication.

How much does extra care cost?

There are three parts to the cost of living in an extra care scheme:

• cost of housing, payable to the housing provider - the cost of buying, renting or shared ownership of your home
• service charge, payable to the housing provider - for home maintenance and communal facilities
• care and support costs, payable to Nottinghamshire County Council

Care and support costs will vary depending on needs. The amount required to contribute to the cost of care will depend on your individual circumstances. We will do a financial assessment to work out exactly how much you can afford to pay, see our paying for care page for more detail. 

How can I find out more?

Please call the customer service centre on 0300 500 80 80 to speak to someone about extra care housing.

 

Especially in a pandemic we believe everyone has the right to a better future.

Providing quick access short stay housing for homeless men, women, couples and people with dogs. It is open 24 hours per day, 7 days per week. We seek to provide residents with a wide range of housing options to meet individual long term housing needs.

24 hours a day 7 days a week. 

 

Unfortunately, due to the Covid-19 lockdown all groups at the Children’s Centres are currently suspended. As soon as we can re-open we’ll post our timetable here and let families know via our Facebook page 

Information about local services for children, young people and their families including child care and help available to pay for it.

Children’s Centres can offer one to one or group support with:

• the emotional health of you or your child
• playing with your child
• children’s behaviour
• domestic abuse
• children’s development, including listening and communication
• feeding your child
• increasing your confidence and help to get a job
• preparing for a baby

We can give you information about other services, and our groups are a great place to meet other parents and carers with young children. There are also lots of volunteering opportunities - ask at your local Children's Centre or use the contact details below to find out more

Training opportunities for parents/carers delivered by local colleges and other training providers

Tailored packages of support are available if required

Provides a fun, safe place for children to play and develop, a place for families to talk to each other.  This could be in the centre, community venue or local toddler group.

A chance for all parents including fathers and young parents to get health and parenting advice and support from midwives, health visitors, family support workers and many more

Quality play and early learning experiences provided by children's workers, childminders, day care settings and schools; all supported by a teacher.  This includes funded education for all three and four year olds for 12.5 hours per week.

Links with Job Centre Plus if you are considering new opportunities in employment or training , or need advice on benefits

All services aim to be inclusive for children and parents with additional needs, linking with specialist services and early support.

Opportunities to volunteer and be part of the management, planning and evaluation of children's centres and have a say about local services.

 

Regular Groups

Stay and Play,  Monday 9.00-10.30am

Come along to one of our play sessions, with a variety of activities for your children (0 up to 5 years) to enjoy whilst learning and developing important skills.

Under 1s Group, Wednesday 1.30-3.00pm

BABES Breastfeeding Group, Thursday 9.30-11.30am

Come along and meet other breastfeeding and pregnant women, you can also receive support from a trained Breastfeeding Peer Supporter. 

Self-Weigh

Monday 9.00am – 12.00pm

 

The Children’s Centre can also offer support with:

• Meeting other parents/carers
• Emotional health
• Children’s development
• Children’s behaviour
• Children’s emotional health
• Playing with your child
• Domestic abuse
• Family life
• Preparing for a baby
• Understanding your child
• Feeding your baby/child
• Financial advice and support
• Help to get a job
• Volunteering with us
• Increasing your confidence
• Signposting to other services
• Listening and communications

Parents/carers can request support by speaking to staff at the Children’s Centres or in groups or telephoning

Service offered

Advice, advocacy and representation for people who are homeless or badly housed. Areas covered include security of tenure, disrepair, homelessness, harassment and illegal eviction, housing benefit, seeking accommodation, rehousing, rent and mortgage arrears, possession proceedings. Outreach service in Newark on Thursday and Mansfield on Friday. Drop-in service at Nottingham Housing Aid on Monday.

Who do we help? Anyone who is homeless or badly housed.

Area served: Nottingham City and Nottinghamshire.

How to contact

Best way to get in touch

Drop-in, phone, make an appointment or write.

Opening times

• Monday: 9.30am - 5pm
• Tuesday: 9.30am - 5pm
• Wednesday: 10am - 12 noon
• Thursday: 9.30am - 5pm
• Friday: 9.30am - 5pm

COVID19 update, 29th July 2020 - for full information visit https://www.bassetlaw.gov.uk

You can access our money advice team for help with any worries you have about claiming benefits, help with forms, including Universal Credit, Housing Benefit and Council Tax Reduction. They can advise you if you are claiming all of the benefits you should be or give general advice if you have debts. They have access to many areas of other support through our partnership with the North Nottinghamshire Support Partnership, including complex debt advice.

Our offices are open from 9am and the last appointment is at 4pm. There is a drop-in service you can access via your work coach or through the help to claim scheme at the Citizens Advice Bureau.

If you need help contact our Money Advisors, on 01909 533 744  or email us at customer.services@bassetlaw.gov.uk

The Government has also merged the Money Advice Service and Pension Advice Service into one organisation.

STILL OFFERING SUPPORT THROUGH THE COVID PANDEMIC

Our office is open from Monday to Friday, 9.00am until 5.00pm

We offer support to both single young people aged 16-21, (up to 25 in exceptional circumstances) and also to young parents aged 16-19. Priority will always be given to those aged between 16 and 17.

We offer a package of good quality accommodation partnered with individually-tailored support plans.  These are reviewed regularly to ensure your plan is working for you and can be reviewed any time at your request.

We also offer a regular programme of activities to encourage our young people to build confidence, learn new skills, and get involved in the community.

Ultimately, it is the aim of New Roots to support all service users to develop independent living skills and make the transition to suitable and permanent accommodation. The length of stay depends upon individual need, but can be anything between 6 months and 2 years.

Referrals are made by Notts County Council Family Services.

Especially in a pandemic we believe everyone has the right to a better future.

Brighter Futures provides housing-related support for people in Nottinghamshire, who have a range of support needs and are at risk of losing their homes.

The service can support people who;

• have been assessed by Adult Health & Social Care but are ineligible for statutory services

• have a history that shows they might put their accommodation at risk without intervention and support

• have a need that is likely to require longer term but low level housing- related support.

We work with people who have a wide range of support needs, such as Autism, learning disabilities, Asperger’s or following a brain injury, or where they don’t meet the criteria for statutory adult social care, among others.

The service will be really flexible and service users will be able to have a say in how they are supported and what their needs are. We can help with finding accommodation, accessing specialist services, budgeting and claiming benefits among many other things.

We can offer support in a range of ways, which could include in own homes and in the community, to help maintain independence. The support is linked to the service user and not their tenancy, so if they move within Nottinghamshire we can continue to support them.

Based on the application, assessment and feedback that we receive from an agency, a member of the team will decide whether this service will be beneficial or not. If so they will be in contact within ten days of the referral.

If you would like to speak to anyone at Framework about the Brighter Futures service, you can contact the services in the areas below:

Bassetlaw - 2 Queen Street, Worksop, Notts, S80 2AN 
Tel: 0115 8504014
Email: bassetlawnass@frameworkha.org

Ashfield - Outram Street Centre, Outram St, Sutton in Ashfield, NG17 4AX
Tel: 01623 675418
Email: ashfieldnass@frameworkha.org

Mansfield - The Heath Community Centre, Fritchley Court, Oak Tree Lane Estate, Mansfield, NG18 3QE
Tel: 01623 675402   
Email: mansfieldnass@frameworkha.org

Newark and Sherwood - The Exchange, 38 Waterlane, Newark NG24 1HA 
Tel: 0115 850 4155
Email: newarknass@frameworkha.org

South Notts - Val Roberts House, 25 Gregory Boulevard, Nottingham NG7 6NX
Tel:  0115 970 9581
Email: southnottsnass@frameworkha.org

COVID19 update, 29th July 2020 - no drop in sessions at the moment but face to face visits have resumed.

 

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1 - 4 Sandy Lane, Partnership House ( Worksop ) - 11am - 4pm

Friday 11.00 - 4.00 Goodwin Hall, Retford

 

The Furniture Project is run by a team of committed staff and volunteers, who are motivated by the desire to provide good quality re-usable household items to people and families in times of need. In meeting this need we are encouraged that our actions also help in the reduction of items going to landfill.

If you have furniture items to donate please get in touch. We are also always looking for volunteers

http://www.thefurnitureproject.net/

Coronavirus: ensuring a safe home during the crisis.

 

We need to stand together through this crisis.

Through our helpline, we’re hearing from people who are worried about how they'll pay the rent, whether they could be made homeless, or if they'll be stuck in unsafe housing. 

The government has paused evictions to protect renters but this is due to end in August. Many are losing their jobs and unable to pay their rent. With the housing element of Universal Credit far too low, people across the country are at risk of huge debts and even losing their home once the evictions ban lifts. More needs to be done. 

This is a national emergency and it’s right that government is treating it like that. But we will keep pressing them to ensure people have safe and secure homes to get through it. To achieve this, we need to:

• Increase housing benefit to cover the cost of average rents, and lift the benefit cap so people can access this money 
• Give judges real power to ensure no-one is evicted as a result of coronavirus
• Ensure anyone with nowhere safe to stay can access emergency accommodation where they can follow public health advice

Now more than ever people need a safe and secure place to call home.

Support our call for action to help those facing urgent housing issues at this time. 

 

Our free webchat service

Chat to an expert housing adviser online.

Our advisers are available to chat during the hours below:

• 9am - 5pm on weekdays

What to expect

• Most chats usually take around 20 minutes, but can be shorter or longer depending on your issue
• Please have any relevant paperwork, information or details about your situation to hand 
• You can let us know if you’d like us to email a copy of the chat to you
• We are unable to call you back, as we can only provide advice during the chat 
• Our advisers can help with housing issues in England only. If you’re in Scotland or Wales, you can get advice from Shelter Scotland and Shelter Cymru.

Before chatting to us, we recommend trying our housing advice pages to see if you can find the information you are looking for.

All of our advisers are busy right now. Please check back again soon.

If you're in urgent need

If our expert housing advisers are not currently available and you can’t find what you are looking for on our housing advice pages, or if you're struggling with any other problem, other services and support organisations might be able to help.

 

Our free helpline

Talk to an expert housing adviser if you're in urgent need of housing advice.

You should use this line if:

• you have nowhere to sleep, or might be homeless soon
• you have somewhere to sleep, but nowhere to call home
• you are/could be at risk of harm

Our helpline is open every day of the year:

• 8am - 8pm on weekdays
• 9am - 5pm on weekends

Helpline0808 800 4444

 

What to expect

Having relevant documents (tenancy agreements, council letters etc.) to hand will help us deal with your problem. When you do call, we'll ask you to explain what’s going on – and these documents can help us understand the situation. Having a pen and paper can also be helpful.

 

If our service is closed or you can’t get through

You could find the information you need in our housing advice pages. You can also get help on non-urgent housing issues from our dedicated webchat team.

If you're struggling with any other problem, other services and organisations might be able to help.

BDC can fit you a new Key safe at the following prices

Small - £55

Large - £70

For information and to book your fitting call us on 0800 590 542

NCC Customer Service Centre can arrange for the person you are caring for to have an assessment.

Call 0300 500 80 80

Monday - Friday 08.00 am - 8.00pm

Or you can email them directly Email: enquiries@nottscc.gov.uk

Visit the NCC Website: http://www.nottinghamshire.gov.uk/

 

Criteria

This 12 month pilot can help residents who satisfy the following criteria:

	Have long-term health conditions made worse by the cold
	Live within the Nottinghamshire County Council area
	Are in fuel poverty (defined as having a gross household income of no more than £16,010 per annum excl. PIP/DLA or £800/month after mortgage/rent)
	Have savings of less than £16K
	Own their own home or privately rent their home (Levels of fuel poverty are considerably higher in the private rented    sector – 19%)

How we can help

• Heating Improvements:

- Boiler repairs/replacement (note: this is not an emergency service)

- New heating controls

- Insulation

- Draught-proofing

 

Make heating more affordable:

- Reducing heating costs with tariff switching

- Increasing income using benefits checks

- Using heating efficiently – setting controls and timers

 

Advice on the importance of keeping warm:

- Cold worsens existing health conditions

- Increase risk to those with respiratory, circulatory and mobility conditions

- Keep warm and safe

- Heat rooms to healthy temperate (18 – 21^oC)

 

The Law Centre can offer support with:

Homelessness

Securing Suitable Accomodation

The Prevention of Homelessness

Defending Possession Proceedings

Eviction Notices

Checking Notices Received

Unlawful Evictions

Negotiating with Landlords

Serious Disrepair

Housing Anti-social Behavious Orders

Provision of Accommodation under Community Care Services

Injunctions under the Protection from Harassment Act

Accomodation under the Immigration Act

 

Open Monday-Friday 9.00am-5.00pm

Offices throughout Derbyshire & Nottinghamshire: Beeston, Burton, Derby, Eastwood, Gedling, Ilkeston, Kirkby-in-Ashfield, Matlock, Sinfin, and Swadlincote.

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

 

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

 

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

 

 

YMCA provides safe and welcoming accommodation for single people (aged 18 – 35 years) through a mix of self-contained flats. All flats are fully furnished to a high standard and vary in size with shared lounges and kitchens for up to four people.

An office for YMCA staff is located on site (93 Bridge Street) to ensure support is always on hand for residents or members of the community. Plans to develop transitional homes are also on the horizon to help more local homeless adults reintegrate into independent living.

Each resident receives tailored support from the charity’s staff. We also work with specialist agencies to provide additional support around substance misuse, mental health or disabilities. 

 

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

 

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If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.