For debt problems call 01909 498890 or for general problems call 0300 4568369. For cancer-related money problems call 01909 498889.

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

 

 

Especially in a pandemic we believe everyone has the right to a better future.

Framework's Bassetlaw tenancy support service provides flexible housing related support for people who live in their own home or tenancy.  We work to prevent homelessness, promote independence and ensure that the people we support can sustain their homes.  We offer an individual support plan around: benefits, homlessness prevention, attending court, rent arrears, money management, debts, training and help with social inclusion.

COVID19 update 16th July - telephone and online support only

Need a new ... fridge? Bed? Tv? Sofa?  Save and borrow with your local community bank.  Join 2 Shires today!

Credit unions help people take control of their money by encouraging them to save what they can and borrow only what they can afford to repay.  2 Shires Community Bank is a not-for-profit bank that exists to benefit the community.  You can apply for a load that is massively cheaper than doorstep lenders and payday loads and competitive with high street banks.

Membership is open to anyone living or working in the district.

Opening Hours: Mon-Fri: 09:30am - 15:00pm and Sat: 09:30am - 12:00pm

Visit   http://www.2shires.org.uk/index.asp  for more information.

 

Unfortunately, due to the Covid-19 lockdown all groups at the Children’s Centres are currently suspended. As soon as we can re-open we’ll post our timetable here and let families know via our Facebook page 

Information about local services for children, young people and their families including child care and help available to pay for it.

Children’s Centres can offer one to one or group support with:

• the emotional health of you or your child
• playing with your child
• children’s behaviour
• domestic abuse
• children’s development, including listening and communication
• feeding your child
• increasing your confidence and help to get a job
• preparing for a baby

We can give you information about other services, and our groups are a great place to meet other parents and carers with young children. There are also lots of volunteering opportunities - ask at your local Children's Centre or use the contact details below to find out more

Training opportunities for parents/carers delivered by local colleges and other training providers

Tailored packages of support are available if required

Provides a fun, safe place for children to play and develop, a place for families to talk to each other.  This could be in the centre, community venue or local toddler group.

A chance for all parents including fathers and young parents to get health and parenting advice and support from midwives, health visitors, family support workers and many more

Quality play and early learning experiences provided by children's workers, childminders, day care settings and schools; all supported by a teacher.  This includes funded education for all three and four year olds for 12.5 hours per week.

Links with Job Centre Plus if you are considering new opportunities in employment or training , or need advice on benefits

All services aim to be inclusive for children and parents with additional needs, linking with specialist services and early support.

Opportunities to volunteer and be part of the management, planning and evaluation of children's centres and have a say about local services.

 

Regular Groups

Stay and Play,  Monday 9.00-10.30am

Come along to one of our play sessions, with a variety of activities for your children (0 up to 5 years) to enjoy whilst learning and developing important skills.

Under 1s Group, Wednesday 1.30-3.00pm

BABES Breastfeeding Group, Thursday 9.30-11.30am

Come along and meet other breastfeeding and pregnant women, you can also receive support from a trained Breastfeeding Peer Supporter. 

Self-Weigh

Monday 9.00am – 12.00pm

 

The Children’s Centre can also offer support with:

• Meeting other parents/carers
• Emotional health
• Children’s development
• Children’s behaviour
• Children’s emotional health
• Playing with your child
• Domestic abuse
• Family life
• Preparing for a baby
• Understanding your child
• Feeding your baby/child
• Financial advice and support
• Help to get a job
• Volunteering with us
• Increasing your confidence
• Signposting to other services
• Listening and communications

Parents/carers can request support by speaking to staff at the Children’s Centres or in groups or telephoning

THE WELL COVID UPDATE

We've seen the recent government advice for reopening and we are working on getting our facilities and team set up and trained to follow the guidance ready for reopening. Perspex is being bought, powerpoint training is being prepared and risk assessments are being done. If you want to know more about a specific group or meeting that was held at the well please contact the group leaders. The centre is still closed as at 25/08/2020.

Here at the Well we do loads of community work... we like to see it as the church becoming the heart of the community again... just like it used to be. Our aim is to ensure that everyone who connects with us is welcomed and valued. Whatever your age, we have something available for you... contact Angela, our Community Centre Manager for more information about our extensive work with and in the community.

 

Normal services available at The Well include:

Comedy Club

Our next Comedy Club is unfortunately cancelled... if you've got a ticket... you can roll it over to a future comedy night or contact us for a refund. Our resident host is Tony Vino. When we relaunch come along and have a good laugh. Advance tickets are £10.00 and can be purchased in person at our centre or by clicking on the link below (Online payment is managed by PayPal and once processed we will post out your tickets to you).

 

Baby Kingfishers

Baby Kingfishers is our friendly and relaxed cafe for parents and toddlers... oh and babies, crawlers, cruisers, carers, grans and dads. Babies and toddlers have space to play and discover new things while adults can have refreshments including coffee, toast and even cake. Have you got an under three year old? Come along and let them play... we meet on tuesday mornings from 9.30 till 11.15 in the Community Suite (up on the first floor).

 

Bassetlaw Food Bank

Over the years we have provided food parcels to families in need.  In 2013, we helped to form the Bassetlaw Food Bank, working in partnership with local councils, churches, charities and communities. We are now encouraging donations of food to be delivered directly to the Food Bank premises at Buttermarket House, Exchange Street, Retford, DN22 6BP Need food, want to volunteer, donating food? Please contact The Foodbank directly.

 

Blends Cafe

Blends is a Community cafe on Monday mornings from 10.15, offering warmth, friendship and enjoyment for all, where you will be able to enjoy a cup of tea or coffee and cake whilst making new friends. A Support Worker from Christians Against Poverty (a debt counselling organisation) available most weeks. At 11.15am there will be various activities lasting an hour on a rolling monthly cycle, subject to change. £2 donation. You can also stay on for our ‘Lunch on Mondays’ where you can enjoy a 2 course meal for just £5.

 

Community Cinema

Second Chance Cinema is one of our community projects... We convert the Brownlow Hall into a cinema, providing a second chance to see your favourite family films - a cheap night out for all the family. 

 

Debt Counselling

We operate a free debt counselling service, Job Club and Money course via partnership with Christians Against Poverty (CAP) - a national charity. Giving free independent professional debt advice, CAP provides a remarkable service to those who need it most. CAP has helped over 12,000 families on their journey out of debt. If you are in debt and need help... please don't suffer alone... To book an initial appointment, please call FREE on 0800 328 0006.

 

Lunch at The Well

Using our fully fitted professional catering kitchen we have now opened a luncheon club. We offer classic fine foods at a healthy price. It's an opportunity to enjoy a two course meal and a drink in a warm, friendly atmosphere. You can enjoy a good 2 course meal peppered with good conversation for just £5. Every Monday 12.30-1.30pm (excluding bank holidays). Last orders 1pm. Taste and see that our food is good!

 

Venue Hire

We are thrilled at your interest in our venue and are excited at the prospect of both partnering with and serving you for your event.  We see ourselves as more than ‘just a venue’ or a ‘room to rent’ but as a place of partnership with the wider community. Built in 2010 to replace the old building, The Well, Retford Baptist Church is a modern venue thriving at the heart of the local community.   Located in close proximity to the A1/M1 and in walking distance from Retford Train Station and Town Centre, The Well is ideally located to host your event. We have a variety of rooms available for hire with room capacity ranging from 3 to 320.  Be it a long term weekly booking, a one off event or anything in between, we are able to provide a room, required set up and catering options suited to your needs. Wi-Fi is available throughout the main building and all function rooms are equipped with a selection of audio/visual equipment. Room details, catering options and more are waiting to be looked at...so have a look and get in touch.   Let’s make your event a success Angela Wakelin Centre Manager

COVID19 update, 20th July 2020 - If you or an older person you know are struggling in this pandemic, our Welfare Service are here to help. We can help with shopping, medication collection and daily phone calls. Give us a call on 0115 844 0011 or email  info@ageuknotts.org.uk  

Advice and information service to over 50's.  Help with welfare benefits check and completion of benefit application form on home visits.  Also give talks, surgeries, events in Bassetlaw.  Main benefits - Attendance Allowance, DLA and Pension Credit.

COVID19 update, 3rd August 2020 - awaiting guidance on when it will be safe to open the cafe again. Keeping in touch with friends of the cafe via telephone.

 

The cafe is at 10.15am when you will be able to enjoy a cup of tea or coffee and cake whilst making new friends.

There is also a Support Worker from Christians Against Poverty (a debt counselling organisation) in the team if you require that service. At 11.15am there will be various activities lasting an hour on a rolling monthly cycle, subject to change.

£2 donation.

You can also stay over for our ‘Lunch on Mondays’ where you can enjoy a 2 course meal for just £5. 

 

About AdviceUK

COVID19 update, 20th July 2020 - for full details please visit https://www.adviceuk.org.uk/

We are a registered charity which supports the country’s largest network
of Independent Advice Services.

We provide support to front-line centres / agencies that offer independent social welfare and legal advice to those in need.

COVID19 update, 29th July 2020 - for full information visit https://www.bassetlaw.gov.uk

You can access our money advice team for help with any worries you have about claiming benefits, help with forms, including Universal Credit, Housing Benefit and Council Tax Reduction. They can advise you if you are claiming all of the benefits you should be or give general advice if you have debts. They have access to many areas of other support through our partnership with the North Nottinghamshire Support Partnership, including complex debt advice.

Our offices are open from 9am and the last appointment is at 4pm. There is a drop-in service you can access via your work coach or through the help to claim scheme at the Citizens Advice Bureau.

If you need help contact our Money Advisors, on 01909 533 744  or email us at customer.services@bassetlaw.gov.uk

The Government has also merged the Money Advice Service and Pension Advice Service into one organisation.

COVID19 update, 29th July 2020 - no drop in sessions at the moment but face to face visits have resumed.

 

For anyone feeling isolated, vulnerable or lonely in their own home. Short term support in the following areas-:
Physical & mental health-Keeping active, support to maintain contacts with family & friends, preventing falls, support to manage long term health conditions
Finances- Supporting to budget, benefits applications, advice on Lasting Powers of Attorney 
Social interaction-Support to find local activities, clubs & leisure

Housing Support to maintain tenancy, housing applications, support to move house, Home Safety-Support with aids & adaptions, repairs, gardening
Maintaining independence to improve self confidence.

Drop In Details: Monday: 1 - 4 Sandy Lane, Partnership House ( Worksop ) - 11am - 4pm

Friday 11.00 - 4.00 Goodwin Hall, Retford

 

BENEFITS AND CORONAVIRUS

Visit our website for advice on redundancy, furlough, shielding, self-employment and employee information.

Turn2us is a national charity helping people when times get tough. We provide financial support to help people get back on track. We offer help for a variety of situations and circumstances so please visit our website if you need help. There is also an online contact form if you need to get in touch.

 

Support is available from the service regarding any changes in benefits and the support available.

 

COVID19 update 10th August 2020 - During this difficult time we are making it easier to access information and advice by alternative means and have moved resources to concentrate on delivering the following services by telephone and webchat:

Generalist Advice: 0300 4568369

Consumer Advice: 03454 040506

Debt Advice: 01773 768363 (Eastwood area) 01159 173802 (Beeston area)

Universal Credit Help to Claim service: Telephone: 0800 1448444

Universal Credit Help to Claim Website: www.citizensadvice.org.uk/helptoclaim

 

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

Citizens Advice Broxtowe has been serving the needs of the community for over 40 years. We have 2 very busy town centre bureaux in Eastwood and Beeston and we also offer Outreach advice services at Stapleford Health Centre 3 days per week.

Advice session times

Day	Time	Further information
Monday	09.30 - 12.30	Drop-in
Tuesday	09.30 - 12.30	Drop-in
Wednesday	09.30 - 12.30	Drop-in
Thursday	13.00 - 16.00	Drop in

Telephone advice times

Day	Time	Further information
Monday	10.00 - 16.00
Tuesday	10.00 - 16.00
Wednesday	10.00 - 16.00
Thursday	10.00 - 16.00
Friday	10.00 - 16.00

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

 

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

 

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

 

 

Our Helpline and live chat are available as usual and we're able to provide telephone and online support. 

Is problem gambling affecting you, or those close to you?

The GamCare Forum is an online message board available 24/7, providing a safe and secure space to explore your situation.

Call us now: Speak to an Adviser for free: call 0808 8020 133, 24 hours a day, seven days a week.

Live Chat: Chat with an Adviser one to one for confidential advice, information and emotional support, 24 hours a day.

Group Chat: Live text chatroom - speak to others in similar situations about your experiences and find support.

Forum: The GamCare Forum is an online message board available 24/7, providing a safe and secure space to explore your situation.

Coronavirus: how we are supporting participants during the pandemic

Since March 2020 the Coronavirus pandemic has given rise to an unprecedented situation, affecting the lives of us all and resulting in the closure of key services and support agencies. During this time the health, safety and wellbeing of Opportunity and Change participants remains our priority, and the partnership has been working tirelessly to ensure that participants remain supported.

We are continuing to accept new referrals; offering a remote induction to the project and telephone/online support until we are in a position to fully assess participant eligibility and resume face-to-face contact.

The project is responding to the crisis in the following ways:

All face-to-face appointments have been replaced with telephone and online support (e.g. Zoom, WhatsApp, email, etc.)

Frequency of contact has increased; Navigators are checking-in more often to help reduce feelings of isolation

Up to date resources are being shared, including: mental health tools, online training courses and financial support

Participants accessing counselling services have been able to continue to do so via phone or using a virtual meeting platform

Participants who are missing their weekly Skills Plus for Change sessions are being offered alternative support online

Navigator support has adapted to meet the practical needs of participants; ensuring they have access to food parcels, toiletries, utilities and delivering prescriptions where necessary

 

 

What is Opportunity and Change?

Opportunity and Change is a support programme for people with multiple and complex needs throughout Derby, Derbyshire, Nottingham and Nottinghamshire. Our programme is being delivered by local organisations working together, with a range of experience of working with people with multiple and complex needs.

We aim to support people achieve stability and provide access to mainstream services. We work with individuals to create a tailored package of support that will assist with a range of needs including accommodation, mental healthcare and education.

We are part of the national Building Better Opportunities programme funded by the Big Lottery Fund and the European Union through its European Social Fund. It is being managed by Framework, a charity and housing association dedicated to helping homeless people, preventing homelessness, and promoting opportunities for vulnerable and excluded people.

 

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

 

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If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.

Healthy Housing are now providing emergency fuel vouchers for prepayment individuals and families whose financial situations have been affected by COVID-19 across Nottingham and Nottinghamshire. 

Introduced by the Energy Saving Trust, these vouchers help to discourage the need to self disconnect by making gas and electricity more affordable.

We can allocate three £49 vouchers per household, one per month, from October to January and they can be used to pay for either gas or electricity.

Households who have a pre-payment meter AND have been adversely effected by COVID-19. i.e. loss of income (furloughed, made redundant) OR are at risk of self-disconnection.

You will receive your voucher within 48 hours of application if eligible. These can be received via text, email or letter. Show the voucher at your usual 'PayPoint' location.

OFFICE HOURS: MONDAY-FRIDAY, 9AM-5.30PM