Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

Bassetlaw Hospital Discharge Scheme operates in Bassetlaw district for anyone aged 50 or over on hospital discharge and helps them to quickly regain their independence and confidence.

The patients will be visited on the ward before discharge and matched with a volunteer.  Services offered include:

• Preparing the home for return and a welcome home pack
• Assisting with visits to outpatients' appointments, shopping, collecting prescriptions and social activities
• Signposting to other service benefit checks, home safety, community transport and other community services.

All volunteers are trained and CRB checked, and will provide support for six  to eight weeks.

Opening times

Monday:    08:30 - 16:00

Tuesday:    08:30 - 16:00

Wednesday:    08:30 - 16:00

Thursday:    08:30 - 16:00

Friday:    08:30 - 16:00

Aurora provides support to people affected by cancer and long term health conditions.We share information and advice, arrange counselling, signpost support groups, courses and exercise classes. We also offer professional beauty treatments and holistic therapies and advice on skin care and hair loss, to help boost self-esteem and self-confidence whilst undergoing, and recovering from cancer treatments.

The Aurora centre is open Monday - Friday 09.30 am - 4.30pm

Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

Call 116 123 from any phone OR email jo@samaritans.org

http://www.samaritans.org/

The group aims to support parents who have lost a child of any age. The supporters themselves are bereaved parents. 

Meetings are held every 6 weeks in members homes.

https://www.ageuk.org.uk/ Our free national advice line and local advice helps hundreds of thousands of people every year.

Age UK Doncaster provides services including homecare, cleaning services, day services, home and garden services and a home from hospital service.

Age UK Doncaster can also offer information and advice on a range of issues including money, housing, health and social care etc.

We won't give up until everyone experiencing a mental health problem gets support and respect.

We offer peer support offers a variety of activities that aim to bring people together.

These include

• Women’s Group
• Men’s Group
• Social Group
• Evening Social Group

Every year, one in four of us will experience a mental health problem.But hundreds of thousands of people are still struggling to get the support they need. Still unable to access the services that could change their life. Still facing prejudice and misunderstanding.

Mind believes no one should have to face a mental health problem alone. We’ll listen, give you support and advice, and fight your corner. And we’ll push for a better deal and respect for everyone experiencing a mental health problem.

Through our network of local Minds we also provide direct support to almost 250,000 people each year.

Across the Nottinghamshire area we support people with mental health problems and their carers.

Professional and self-referrals  are accepted depending on the services required.

Office Opening Hours: 9am – 4pm Monday – Friday

 It’s a peer-to-peer support group run by a network of volunteers who have been bereaved at a young age themselves, so they understand exactly what other members are going through.

WAY was founded in 1997 and now has more than 2,800 members across England, Wales, Scotland and Northern Ireland. WAY aims to provide peer-to-peer emotional and practical support to young widowed men and women – married or not, with or without children, whatever their sexual orientation – as they adjust to life after the death of their partner.

Registered Charity No: 1158908

Joel's main aim is to support families through pregnancy and parenting after baby loss.  No matter how long ago you experienced your loss, at any stage of pregnancy, during labour or after birth, we will support you.  It is important to know that you are never alone.  We aim to celebrate the family as a whole and break the taboo associated with baby loss.

Every first Saturday of each month we meet for a chat and a cuppa (with a slice of cake!), 10.00-11.30am at the Golden Ball, 3 Victoria Square, Worksop, Notts, S80 1DX

The groups are relaxed, friendly and welcoming and you are not pressured to sit and talk if you don't want to.  However, we do have a wonderful peer support network and provide access to all Joel's services.  You can find out about:

• coaching
• counselling
• hypnotherapy and 1:1 support

You can also:

• borrow beautiful books from our library
• make crafts
• meet families who share the same experiences as you

Sunshine Children (baby born before loss) and Rainbow Children (baby born after loss) are welcome to come along too, as they can play, craft and meet other children who have lost a precious sibling.

Visit our website for information and support:  http://www.joeltcp.org/

Joel can provide a rainbow information pack which signposts support, ideas for keepsakes and stories of hope.

If you could help us by donating, please TEXT joel14, plus your chosen amount of £1, £2, £3, £5 or £10 to 70070.

Find us on Twitter: @TCPJoel      Facebook: Joel TCP Rainbow Baby Support Network      Flickr: Joel the complete package

The group meets every Friday at the Aurora Wellbeing Centre, memorial Avenue, Worksop, 09.30am - 12.30pm

For further information please contact The Aurora Wellbeing Centre 01909 470985

A friendly atmosphere where you can come and discuss your health in an informal and relaxed way.  Our main aim is to try and maintain positive attitudes towards depression and anxiety and to share ways and things that help us. In our group we chat about the problems we may face on a daily basis such as relationships with friends and family, the stigma of illness, finding and maintaining employment and the effects of medication.  You are welcome to being a relative, friend or carer with you if you prefer not to come alone.  Tea and coffee are available at a small charge.

Held every Tuesday, 1.30pm-3.30pm at Bassetlaw Museum, Grove Street, Retford, DN22 6LD

Opening Hours: Monday - Friday 08.00 am - 8.00 pm Saturday 09.00 am - 5.00pm

The service supports Victims and survivors to be resilient and in doing so are less likely to be re-victimised; empowered to cope and recover from crime and anti-social behaviour by timely and effective victim-centred support from local services, families and communities.

Victims do not have to report a crime to access the service. Victims of both recorded and self-reported crime are tracked at all points in their journey and given access to information, practical support and advice and where appropriate, referral to ‘cope, recover and empowerment’ support services in their local communities.

Victim CARE ensures that the support will be victim-centred and outcome focussed. It will ensure that the needs of the victim are considered and supported at every stage of the criminal justice process.

The service is provided by a team of experienced professional case workers, giving one to one support to victims of crime and ASB. The team is supported by a committed and highly trained team of volunteers. The aim is to improve victims’ experience with the criminal justice system and associated support services.

Types of support

Victims of crime and anti-social behaviour benefit from enhanced help and support with a new-style service, designed around the needs of victims to help them cope and recover from their experience and empower them to become more resilient

• Tailored emotional and practical support, advocacy and restorative justice determined through a ‘needs assessment’, focusing on the level of harm caused by the crime and the vulnerability of the victim.
• A dedicated Caseworker providing one to one support to each victim, making it less stressful for them and reducing the number of times they are asked to tell their story
• Access to restorative justice services arranged by the Caseworker, which could include facilitating dialogue with a person with a conviction. Restorative justice brings those harmed by crime or conflict and those responsible for the harm into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward.

There are many practical issues to manage when someone dies.

Bereavement Advice Centre supports and advises people on what they need to do after a death

Call Mon- Fri 9am-5pm on 0800 634 9494

https://bereavementadvice.org/

Bliss helpline and email

It is open Monday to Friday (see contact details and opening hours below) and our trained volunteers are ready to support you.

When the Bliss helpline is closed you can leave a message with your telephone number and a volunteer will call you back when the service is next open. Y

https://kooth.com/

Free, safe and anonymous online support for young people

Support is accessible Monday - Friday 09.00 - 5.00pm based at Bassetlaw Hospital

Visit the website for more information www.thecalmzone.net

Support is available from 5.00pm - Midnight 365 days a year

Call 0800 58 58 58 Nationwide OR 0808 802 58 58 from London

Bereavement

The Tamba Bereavement Support Group (BSG) exists to support all parents and carers of multiples who have experienced loss whether it was during pregnancy, at birth or at any point afterwards. We are so sorry for your loss and hope that by making contact with the BSG you will find some comfort.

The group was established in 1982 in response to requests from parents who had lost a twin.  Dr Elizabeth Bryan, a founder member of the the Twins and Multiples Births Association (TAMBA), recognised the special needs of such families and started it off by producing the first leaflet of its kind on this subject. As more people contacted the group it became clear that families faced with the loss of both twins had yet another set of problems, as did parents who had suffered a cot death. 

Tamba BSG offers parent to parent support via our befriending service and via our facebook bereavement support group

If you would like a hardcopy of the booklet, or like to have further support from the group, please email the Support Services team.

Tamba now have a separate electronic booklet for parents who have suffered a loss from TTTS, if you would like a copy of this booklet please send us an email.

Lexi assists grieving parents explain the tragedy of loss to a bereaved child providing a physical presence to hold, cuddle treatsure and play with in memory of their loss.

Improving the Health & Wellbeing of Bassetlaw Residents through supported access and navigation in to local services and support

Ring 01909 476118 to speak to a local Community Advisor about all of your wellbeing needs

This service is available Monday - Friday 09.00 - 5.00 pm

Or you can email for support 24 hours a day. ( Your email will be picked up by an Advisor the next working day )

You can email. Communityadvisor@bcvs.org.uk

Mental health issues can have a profound impact on our thoughts, feelings and behaviours. These may range from daily worries and stressors, to serious long-term problems that require treatment and in some cases, professional support, to manage effectively.

It is thought that there are two main types of mental health problems neurotic (typically the more common concerns, such as extreme stress or anxiety) or psychotic (less common concerns, such as schizophrenia). However, they are not always so easy to distinguish. We all have mental health, and what causes us worry and affects our daily lives may vary between each of us.

What is important is that the right information is provided, and that none of us are alone in our journey. Support is available - it's a case of finding what works best for you, whether that be self-help, professional guidance or medical treatment.

Here you will find some of the common types of mental health concerns. On the fact-sheets, you will find general information on the topic such as signs or symptoms, as well as treatment options and information on how counselling may help.

Thers time to chat, time to play & time to sing. Lots of Music & Fun

Everyone welcome

Every Thursday 1.00pm - 3.00 pm at The Well, North Road, Retford,

£4 pp - 1 child - Carer Free

Free refreshments

Lots more information on the website.

We are a team of individuals who understand despair. Many of us have faced similar difficulties and our service is here to help.

You can get in touch in whatever way feels most comfortable to you.

Open Monday - Friday 9am to 5pm. Closed on weekends and bank holidays.

If you contact us to tell us that you need our help, we will:

- Get back to you within one working day

- Arrange for you to meet up with a member of our suicide crisis or bereavement team

- See you regularly on a short-term in our crisis pathway, or long term in our bereavement pathway while things are difficult

- Ensure that we support you through your crisis or bereavement

- Help you to overcome practical and emotional issues and look at where else you can get help you need to feel better

- Listen to what you want.

If you are experiencing a suicide crisis or bereavement, our team aims to respond to your needs sensitively and empathically. We will listen, and we will try to understand what you are going through. We want each person who contacts us to feel heard, and with your help, we can work together to address your immediate needs and create a support plan that will keep you safe.

Don't give up just yet. Come and meet one of our team and let's take it from there. Together. 

Time to Change is a growing social movement working to change the way we all think and act about mental health problems. We've already reached millions of people and begun to improve attitudes and behaviour.

Despite the progress we’ve made, we know that many people still don’t consider mental health relevant to them. They don’t believe mental health problems are likely to affect them or people they know.

But the reality is that mental health can affect anyone. Statistically, 1 in 4 of us will experience a mental health problem in any given year. That’s why our work is so important. No one should have to fear being treated differently because of a mental health problem. 

If you're looking for individual advice, information or support for you or someone else, unfortunately Time to Change can't provide that but there are lots of people who can - visit our Mental health help and support services page for a list of numbers to call.

Grassroots is an award-winning charity and UK leader in suicide prevention. We believe that suicide can be prevented through open and direct conversations. We call this Real Talk. We provide people with the skills and confidence needed to save lives through our training, innovation, and thought-provoking campaigns. But that’s not all. We make change. We work with ChangeMakers - the people who share our beliefs and want to make a difference.

Please visit the website for more information, resources and support https://www.prevent-suicide.org.uk/

It’s currently estimated that around 1 in 4 pregnancies end in miscarriage. Whilst that figure may seem distressingly high, it actually only takes into account the losses which are reported. Many women, who miscarry early into their pregnancy, will do so at home, alone, and often with limited medical guidance or follow up appointments.

Independent working is often thought to be a strength but it can lead to isolation and anxiety. Many farmers work alone in small one-man businesses with little human interaction. Small problems can quickly escalate into larger ones and large problems can sometimes become seem too daunting for an individual to deal with.

Whether business, family, health or farming issues our caseworkers are there to listen, help and remain in contact as long as required.

Dedicated Support Group

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.