For debt problems call 01909 498890 or for general problems call 0300 4568369. For cancer-related money problems call 01909 498889.

Every Citizens Advice is a registered charity reliant on our trained volunteers and funding to provide these vital services for local communities.

Bassetlaw Citizens Advice offers free generalist advice to any person accessing the service. Specialist services within our team are only available to individuals resident in the Bassetlaw area.

Generalist Advice sessions cover all enquiry areas such as; employment, debt, welfare rights (inlcuding Universal Credit), relationships, housing, consumer rights & saving money on energy bills.

Our office provides drop-in sessions where a short introductory interview will be held to help decide how you can be best advised. You may then require a follow on appointment. 

Worksop office drop-in sessions:

Mon: 09.30 - 15.00 
Wed: 09.30 - 15.00 
Fri:    09.30 - 13.00 

Retford office drop-in sessions:

Tuesday & Thursday 10.00 - 14.00

Telephone advice line- 03444 111 444

Unless indicated otherwise, an adviser should be available to  provide introductory information to help decide how you can best progress with your enquiry.

Monday-Friday 10.00 - 16.00

National Number: 03444 111 444

COVID19 - update, 16th July 2020 - Telephone safe and well checks, shopping and meds collection if volunteers are available. 

Still no face to face activity. Safe and well telephone calls and assistant shopping only.

Bassetlaw Hospital Discharge Scheme operates in Bassetlaw district for anyone aged 50 or over on hospital discharge and helps them to quickly regain their independence and confidence.

The patients will be visited on the ward before discharge and matched with a volunteer.  Services offered include:

• Preparing the home for return
• Assisting with visits to outpatients' appointments, shopping, collecting prescriptions and social activities
• Signposting to other service benefit checks, home safety, community transport and other community services.

All volunteers are trained and DBS checked, and will provide support for six  to eight weeks.

Opening times

Monday:    9 - 5pm

Tuesday:    9 - 5pm

Wednesday:    9 - 5pm

Thursday:    9 - 5pm

Friday:    9 - 5pm

COVID19 update, 20th July 2020 - Whilst the Aurora Wellbeing Centres are currently closed, our Wellbeing Practitioners are continuing to offer telephone support for people affected by cancer or long term health conditions. Our support lines are open Monday - Friday (9 am-5 pm). Please call us on 01909 470985 or email admin@aurorawellbeing.org.uk

6th August 2020 - Aurora Wellbeing Centre Bassetlaw

Good news
The Aurora Centre, your local cancer charity in the Old Library Building, Worksop has the following services available in the centre, Monday to Friday from 10.00am to 2.00pm. They have opened these services in line with Government guidelines and social distancing rules. They are very fortunate to have a large building in which to utilise the space so that their volunteers and customers can feel safe and confident that the guidelines are being strictly adhered to.
The way in and out of the building is clearly marked. There is hand sanitiser throughout the building and customers are encouraged to use this as they enter and leave the centre.

Pre-loved charity shop
Aurora’s pre-loved charity shop is now open. They have a fantastic selection of good quality clothes, children’s toys and a second hand book collection selling books at very reasonable prices for you to browse. Their volunteers have been busy making hand-crafted quality facemasks, which have an internal breathable filter material and these are available to buy or order from the shop.

Valerie’s tearooms
They are operating a takeaway service from their much loved Valerie’s Tearooms and welcome old and new friends to visit and take away a hot drink, slice of cake or light refreshments. They also have a competitive meal deal on offer.

Aurora services
Aurora continues to offer telephone-based support and services to people and their families affected by cancer or long term health conditions. Every day their advisors speak to people who are living with cancer, newly diagnosed or struggling to move forward with life after treatment, and for many, they face additional difficulties due to the coronavirus outbreak. Right now, it is their priority to stay in touch with clients, volunteers and many friends of the charity. They are continuing to offer support and a friendly listening ear to anyone who may be struggling with feelings of anxiety, loneliness or depression and encourage you to chat about your concerns. Contact Aurora via telephone, Monday to Friday from 10.00am to 4.00pm, on 01909 470985.
Aurora is continuing to offer a range of support services whilst the centre remains closed, and they continue to share information and advice and arrange counselling and bereavement support. Their support groups have moved online, along with Aurora courses and exercise classes. Anyone interested is encouraged to get in touch or to subscribe to their newsletter to keep up to date. Visit www.aurorawellbeing.org.uk/worksop and click on the link.
The rest of Aurora’s facilities in the centre will be monitored closely and will become available when it is safe to do so. They are lucky to be situated in the delightful Memorial Gardens so go along, enjoy the gardens and visit the Aurora Centre.
Aurora would like to thank all of their volunteers and the local community for their continued support.

Support local
If you would like to donate to Aurora to support local people in Bassetlaw diagnosed with cancer, please visit www.localgiving.org/charity/aurorawellbeingcentres.

The telephone service is open Monday to Friday, 10.00am to 4.00pm. Call 01909 470985 or email admin@aurorawellbeing.org.uk, follow them on Twitter, @AuroraCentres, or Facebook, @AuroraWellbeingCentreBassetlaw.

Aurora provides support to people affected by cancer and long term health conditions.We share information and advice, arrange counselling, signpost support groups, courses and exercise classes. We also offer professional beauty treatments and holistic therapies and advice on skin care and hair loss, to help boost self-esteem and self-confidence whilst undergoing, and recovering from cancer treatments.

The Aurora centre is open Monday - Friday 09.30 am - 4.30pm

Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

Call 116 123 from any phone OR email jo@samaritans.org

http://www.samaritans.org/

COVID19 update 24th August 2020 - 

In light of the recent Government recommendations that the UK population should wherever possible avoid social contact and that all non-essential travel and meetings are avoided, we have made the decision to suspend all Compassionate Friends group support meetings and face to face support due to the rise in the spread of coronavirus. This is not a decision we have taken lightly, but rather it is to protect the health of our members and the wider community.

We very aware that our support groups are a place where you can safely come and talk about your child and share any thoughts and feelings around your bereavement; so we appreciate that many of you will find it difficult that this support is not available for the time being.

Please do remember that you can call the TCF Helpline any day of the week if you would like to speak with another bereaved parent who is there to listen on 0345 123 2304 (10 am – 4 pm, 7 -10 pm). If the Helpline is busy, please clearly leave your name, number and a short message and one of our team will get back to you as soon as they can (please note, this may not be the same day). You can also email the helpline for support at helpline@tcf.org.uk.

Please do also consider joining one of our private Facebook Groups or online Forum for support and to talk with other bereaved parents and siblings. Details are here

Our postal library will still be operating but will offer a more limited service during this time. For more information contact Mary at library@tcf.org.uk.

We are reviewing all events and gatherings planned for the next few months and will be contacting those who have booked onto our future supportive weekends over the coming days and weeks.

The group aims to support parents who have lost a child of any age. The supporters themselves are bereaved parents. 

Meetings are held every 6 weeks in members homes.

COVID19 update, 20th July 2020 - for details please call 01302 812345

https://www.ageuk.org.uk/ Our free national advice line and local advice helps hundreds of thousands of people every year.

Age UK Doncaster provides services including homecare, cleaning services, day services, home and garden services and a home from hospital service.

Age UK Doncaster can also offer information and advice on a range of issues including money, housing, health and social care etc.

COVID19 update

July 4th saw some of the restrictions in our lives lifting. During July our staff will be working from our Worksop, Newark, Mansfield and Eastwood venues although these still remain closed to the public.

If you need to speak to a member of our team our central phone number 0800 470 0203 is still available and messages can be left for any of our team.

Our District Community Recovery Coaches are available on –
Marie Smith (Mansfield and Ashfield) 07852 451959 or marierc@nottinghamshiremind.org.uk
Christy Worthington (Eastwood) 07843 597876 or christyrc@nottinghamshiremind.org.uk
Sarah Carter (Bassetlaw) 07398 073844 or sarahrc@nottinghamshiremind.org.uk

Resilience and Stabilisation service Lead Heidi Cotton can be contacted on 07458 302608 or randslead@nottinghamshiremind.org.uk

Our Promotions and Partnerships Lead Shelly Gascoigne can be contacted on 07458 301834 or partnershipsandpromotions@nottinghamshiremind.org.uk

Counselling enquiries are dealt with by Teela Savoury on 07458 301506 or communications@nottinghamshiremind.org.uk

Administrative and general enquiries are dealt with by Julie Levers on 07930 359048 or admin@nottinghamshiremind.org.uk

Across the Nottinghamshire area we support people with mental health problems and their carers.

Professional and self-referrals  are accepted depending on the services required.

Office Opening Hours: 9am – 4pm Monday – Friday

PLEASE VISIT OUR WEBSITE FOR SUPPORT DURING COVID LOCKDOWN

It’s a peer-to-peer support group run by a network of volunteers who have been bereaved at a young age themselves, so they understand exactly what other members are going through.

WAY was founded in 1997 and now has more than 2,800 members across England, Wales, Scotland and Northern Ireland. WAY aims to provide peer-to-peer emotional and practical support to young widowed men and women – married or not, with or without children, whatever their sexual orientation – as they adjust to life after the death of their partner.

Registered Charity No: 1158908

Joel's main aim is to support families through pregnancy and parenting after baby loss.  No matter how long ago you experienced your loss, at any stage of pregnancy, during labour or after birth, we will support you.  It is important to know that you are never alone.  We aim to celebrate the family as a whole and break the taboo associated with baby loss.

Every first Saturday of each month we meet for a chat and a cuppa (with a slice of cake!), 10.00-11.30am at the Golden Ball, 3 Victoria Square, Worksop, Notts, S80 1DX

The groups are relaxed, friendly and welcoming and you are not pressured to sit and talk if you don't want to.  However, we do have a wonderful peer support network and provide access to all Joel's services.  You can find out about:

• coaching
• counselling
• hypnotherapy and 1:1 support

You can also:

• borrow beautiful books from our library
• make crafts
• meet families who share the same experiences as you

Sunshine Children (baby born before loss) and Rainbow Children (baby born after loss) are welcome to come along too, as they can play, craft and meet other children who have lost a precious sibling.

Visit our website for information and support:  http://www.joeltcp.org/

Joel can provide a rainbow information pack which signposts support, ideas for keepsakes and stories of hope.

If you could help us by donating, please TEXT joel14, plus your chosen amount of £1, £2, £3, £5 or £10 to 70070.

Find us on Twitter: @TCPJoel      Facebook: Joel TCP Rainbow Baby Support Network      Flickr: Joel the complete package

CORONAVIRUS UPDATE

Whilst the Aurora Wellbeing Centres are currently closed, our Wellbeing Practitioners are continuing to offer telephone support for people affected by cancer or long term health conditions.

If you are based in Bassetlaw please call us on 01909 470985 or Doncaster call 01302 796853. Available Mon-Fri (9am-5pm)

The bereavment group is very informal and supports relatives and friends following a bereavement. We normally meet every Friday at the Aurora Wellbeing Centre, memorial Avenue, Worksop, 9.30am - 12.30pm

For further information please contact The Aurora Wellbeing Centre 01909 470985

A friendly atmosphere where you can come and discuss your health in an informal and relaxed way.  Our main aim is to try and maintain positive attitudes towards depression and anxiety and to share ways and things that help us. In our group we chat about the problems we may face on a daily basis such as relationships with friends and family, the stigma of illness, finding and maintaining employment and the effects of medication.  You are welcome to being a relative, friend or carer with you if you prefer not to come alone.  Tea and coffee are available at a small charge.

Held every Tuesday, 1.30pm-3.30pm at Bassetlaw Museum, Grove Street, Retford, DN22 6LD

Mandy Edwards is a qualified Psychodynamic and CBT counsellor, alongside being a BACP registered member. Covers Worksop S80 and Mansfield NG19.

Specialises in:

• Approaches to Incest and Sexual Abuse
• Working with staff and students in higher education
• Couple and family counselling
• Supervision
• Staff counselling
• Attachment issues
• Relationship issues
• Psychodynamic therapy
• CBT

Further information on services offered on Counselling Directory and Future Minds

Opening Hours: Monday - Friday 08.00 am - 8.00 pm Saturday 09.00 am - 5.00pm

The service supports Victims and survivors to be resilient and in doing so are less likely to be re-victimised; empowered to cope and recover from crime and anti-social behaviour by timely and effective victim-centred support from local services, families and communities.

Victims do not have to report a crime to access the service. Victims of both recorded and self-reported crime are tracked at all points in their journey and given access to information, practical support and advice and where appropriate, referral to ‘cope, recover and empowerment’ support services in their local communities.

Victim CARE ensures that the support will be victim-centred and outcome focussed. It will ensure that the needs of the victim are considered and supported at every stage of the criminal justice process.

The service is provided by a team of experienced professional case workers, giving one to one support to victims of crime and ASB. The team is supported by a committed and highly trained team of volunteers. The aim is to improve victims’ experience with the criminal justice system and associated support services.

Types of support

Victims of crime and anti-social behaviour benefit from enhanced help and support with a new-style service, designed around the needs of victims to help them cope and recover from their experience and empower them to become more resilient

• Tailored emotional and practical support, advocacy and restorative justice determined through a ‘needs assessment’, focusing on the level of harm caused by the crime and the vulnerability of the victim.
• A dedicated Caseworker providing one to one support to each victim, making it less stressful for them and reducing the number of times they are asked to tell their story
• Access to restorative justice services arranged by the Caseworker, which could include facilitating dialogue with a person with a conviction. Restorative justice brings those harmed by crime or conflict and those responsible for the harm into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward.

There are many practical issues to manage when someone dies.

Bereavement Advice Centre supports and advises people on what they need to do after a death

Call Mon- Fri 9am-5pm on 0800 634 9494

https://bereavementadvice.org/

COVID19 update, 6th August 2020 - Following the outbreak of coronavirus (COVID-19) we understand that you may have questions and concerns if your baby was born premature or sick.

Please visit https://www.bliss.org.uk/parents/support/coronavirus-covid-19-information for further details.

If you have any general queries, questions or complaints please call us on 020 7378 1122

Support available via video call, email, or telephone.

https://kooth.com/

Free, safe and anonymous online support for young people

Support is accessible Monday - Friday 09.00 - 5.00pm based at Bassetlaw Hospital

COVID19 - currently offering counselling by telephone or email support. 

Visit the website for more information www.thecalmzone.net

Support is available from 5.00pm - Midnight 365 days a year

Call 0800 58 58 58 Nationwide OR 0808 802 58 58 from London

During the ongoing COVID-19 pandemic, our office is currently closed for calls, but we're still here for you. Please contact the team you would like to speak to using the emails listed below or send your message to enquiries@twinstrust.org and we will get back to you as soon as possible.

If you’d like to speak to a parent of twins or more for support, reassurance or guidance, or simply just to talk to someone, please give Twinline a call on 0800 138 0509. This free, confidential service is offered between 10am and 1pm and again at 7pm until 10pm, Monday to Friday.

Alternatively, you can email Twinline on Twinline@twinstrust.org

Email: enquiries@twinstrust.org

Support Services: support-team@twinstrust.org

Membership: membership@twinstrust.org

Press office: pressoffice@twinstrust.org

Fundraising: fundraising@twinstrust.org

Maternity Engagement: maternityengagement@twinstrust.org

Bereavement

The Tamba Bereavement Support Group (BSG) exists to support all parents and carers of multiples who have experienced loss whether it was during pregnancy, at birth or at any point afterwards. We are so sorry for your loss and hope that by making contact with the BSG you will find some comfort.

The group was established in 1982 in response to requests from parents who had lost a twin.  Dr Elizabeth Bryan, a founder member of the Twins and Multiples Births Association (TAMBA), recognised the special needs of such families and started it off by producing the first leaflet of its kind on this subject. As more people contacted the group it became clear that families faced with the loss of both twins had yet another set of problems, as did parents who had suffered a cot death. 

Tamba BSG offers parent to parent support via our befriending service and via our facebook bereavement support group

If you would like a hardcopy of the booklet, or like to have further support from the group, please email the Support Services team.

Tamba now have a separate electronic booklet for parents who have suffered a loss from TTTS, if you would like a copy of this booklet please send us an email.

Our Aim

The Lexi Dolls are donated to hospitals to comfort grieving children in the loss of a sibling or relatives baby. Lexi assists the grieving parents in explaining the tragedy to a bereaved child, providing a physical presence to hold, cuddle, treasure in memory of the lost baby.

https://www.facebook.com/The-Lexi-Doll-Charity-180661699046023/

IMPROVING THE HEALTH AND WELLBEING OF BASSETLAW RESIDENTS THROUGH SUPPORTED
ACCESS AND NAVIGATION INTO LOCAL SERVICES AND SUPPORT GROUPS

The Community Advisor is a specialist with a wealth of knowledge and experience about services across Bassetlaw, helping individuals to access non-medical support services from voluntary organisations and community groups.  

Anyone over the age of 16 who is registered with a Bassetlaw GP can access this service.
You can ask at your GP Reception when the Community Advisor will be visiting your local surgery or contact us directly here at BCVS.
The Community Advisor will discuss with the individual how one of the many voluntary or community services may help them improve their health and wellbeing alongside any existing medical treatment.

The Community Advisor can help you to:

•  Identify groups which may offer additional support to help you understand and manage your medical condition
• Access community social groups by giving you a named contact and specific group information 
• Access benefits, debt and welfare advice
• Address loneliness and isolation issues by encouraging participation with local activity group
• Access information and advice on a wide range of services for the whole family

Your Community Advisor will be able to identify suitable support options and they will afford the time to find contact details of the leaders of groups and services to make the access as smooth as possible.

There are several ways to make contact with the Community Advisor:

You can ring the Community Advisor direct for telephone advice. Available Monday to Friday on 01909 476118 Ext 24.

When you are going through a difficult time, it can be very easy to keep your worries to yourself and believe that you are the only one experiencing such painful feelings. While we all have our own ways of coping, information and support can make a huge difference.

Counselling Directory was set up by a team who know how difficult it can be to find the support and information you need. Being a team who between us have experienced various mental health issues, we know how it feels to be overwhelmed, isolated and somewhat lost.

Through our own experiences, we have learnt how important having relevant information is and how the right support can help transform lives.

Our journey inspired us to share what we have learnt along the way with others. Our team is passionate about counselling and we want to promote the huge benefits talking therapy can have. We know how important it is to find the right counsellor for you and we are dedicated to making that process as simple as possible.

Contact us by phone 

Tel: 0333 325 2500 

Monday 9.30am to 5pm
Tuesday - Thursday 9am to 5pm
Friday 9am to 4pm

Thers time to chat, time to play & time to sing. Lots of Music & Fun

Everyone welcome

Every Thursday 1.00pm - 3.00 pm at The Well, North Road, Retford,

£4 pp - 1 child - Carer Free

Free refreshments

Lots more information on the website.

We are a team of individuals who understand despair. Many of us have faced similar difficulties and our service is here to help.

You can get in touch in whatever way feels most comfortable to you.

Open Monday - Friday 9am to 5pm. Closed on weekends and bank holidays.

If you contact us to tell us that you need our help, we will:

- Get back to you within one working day

- Arrange for you to meet up with a member of our suicide crisis or bereavement team

- See you regularly on a short-term in our crisis pathway, or long term in our bereavement pathway while things are difficult

- Ensure that we support you through your crisis or bereavement

- Help you to overcome practical and emotional issues and look at where else you can get help you need to feel better

- Listen to what you want.

If you are experiencing a suicide crisis or bereavement, our team aims to respond to your needs sensitively and empathically. We will listen, and we will try to understand what you are going through. We want each person who contacts us to feel heard, and with your help, we can work together to address your immediate needs and create a support plan that will keep you safe.

Don't give up just yet. Come and meet one of our team and let's take it from there. Together. 

Supporting someone during Covid-19

Checking in on your family, friends and colleagues is always important. But as the coronavirus pandemic continues, this is more important than ever.

Lots of us have felt worried about the coronavirus pandemic, and everyone will feel differently about the changes to lockdown restrictions.

If someone’s feeling anxious or worried, you don’t need to be an expert on mental health to support them. Think about using our three top tips:

1) Check in

If someone doesn’t feel ready to meet face-to-face, picking up the phone, having a video call, starting a group chat or messaging someone on social media lets them know you are there to talk and ready to listen.

2) Listen and reflect

Whether you have a mental health problem or not, this will be a challenging time for our mental health and wellbeing. If someone opens up to you, remember that you don't need to fix things or offer advice. Often just listening, and showing you take them seriously, can help someone to manage.

3) Ask questions  

Ask how people are managing, and ask again if you're worried they aren't sharing the full picture. Asking again, with interest, can help someone to open up and explore what they're feeling.

If you are in need of mental health advice and information in relation to Covid-19, our partners Mind and Rethink Mental Illness have a number of resources at the bottom of our web page.

General enquiries

The Time to Change team is currently working from home in line with Government advice on Covid-19. This means we are unable to respond to calls, voicemails or post. To get in touch, please email our team.

Email: info@time-to-change.org.uk

Time to Change is a growing social movement working to change the way we all think and act about mental health problems. We've already reached millions of people and begun to improve attitudes and behaviour.

Despite the progress we’ve made, we know that many people still don’t consider mental health relevant to them. They don’t believe mental health problems are likely to affect them or people they know.

But the reality is that mental health can affect anyone. Statistically, 1 in 4 of us will experience a mental health problem in any given year. That’s why our work is so important. No one should have to fear being treated differently because of a mental health problem. 

If you're looking for individual advice, information or support for you or someone else, unfortunately Time to Change can't provide that but there are lots of people who can - visit our Mental health help and support services page for a list of numbers to call.

Grassroots is an award-winning charity and UK leader in suicide prevention. We believe that suicide can be prevented through open and direct conversations. We call this Real Talk. We provide people with the skills and confidence needed to save lives through our training, innovation, and thought-provoking campaigns. But that’s not all. We make change. We work with ChangeMakers - the people who share our beliefs and want to make a difference.

Please visit the website for more information, resources and support https://www.prevent-suicide.org.uk/

It’s currently estimated that around 1 in 4 pregnancies end in miscarriage. Whilst that figure may seem distressingly high, it actually only takes into account the losses which are reported. Many women, who miscarry early into their pregnancy, will do so at home, alone, and often with limited medical guidance or follow up appointments.

Cradle is run by a team of national early pregnancy loss ambassadors, who have all suffered their own losses, and now work to support others by partnering with their chosen NHS Gynae Wards, EPAUs (Early Pregnancy Assessment Units), A&E, and any other department responsible for the care of parents experiencing early loss.

Cradle is there to help, and regularly run support groups, contribute to NHS training days, as well as working with other charities in the baby loss community. 

If anyone has, tragically, suffered from pregnancy loss and is looking for support, please do reach out to Cradle. You can find Cradle’s Facebook peer support group at facebook.com/cradleEPL follow them on Twitter @cradle_EPL and Instagram too instagram.com/cradle_epl

Whilst losing a baby early on can feel overwhelming, confusing and is a traumatic experience, please remember you are not alone, and support is available.

Also on Twitter and Facebook.

Independent working is often thought to be a strength but it can lead to isolation and anxiety. Many farmers work alone in small one-man businesses with little human interaction. Small problems can quickly escalate into larger ones and large problems can sometimes become seem too daunting for an individual to deal with.

Whether business, family, health or farming issues our caseworkers are there to listen, help and remain in contact as long as required.

Dedicated Support Group

This directory is maintained and operated by Nottinghamshire County Council.

If you need help using this directory or would like to contact us for more information, please get in touch with one of our friendly advisors using the details below:

Telephone: 0300 500 80 80

CSC minicom: 01623 434993

Email: enquiries@nottscc.gov.uk

We are open Monday – Friday 8:00am – 6:00pm.

If your query is specifically around SEND, please email local.offer@nottscc.gov.uk.

If your query is specifically for Supported Self Care, please call 0300 303 2600 or email selfcarehub@selfhelp.org.uk.

Monday Mornings - all morning - 10am onwards. Contact Richard Hylton-Mais 07832 222480

COVID19 -  Men's group has continuted through lockdown by means of Zoom meetings. One 2 One sessions available.